Just got my recall letter....

[Alemany]

Just got my recall latter.2021 Turbo S.

"Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2020-2021 Model Year Porsche Taycan vehicles. Our records show that you are the current owner of a vehicle affected by this recall.

What is the issue?
Due to a software issue, the power electronics in your vehicle can, in certain instances, incorrectly and sporadically detect a fault and trigger a shutdown of the power electronics, resulting in loss of motive power. If this occurs, the affected vehicles display the warning message "Motor control error Stop vehicle in a safe place" in the instrument cluster, and the vehicle can be restarted by pushing the On/Off button. A loss of motive power at higher speed can increase a risk of a crash.

What will Porsche do?
To help prevent this from occurring, Porsche is conducting a safety recall to reprogram the power electronics with updated software. In addition to this remedy, the powertrain software will also be updated to the latest specification. The remedy and software update will be performed at no cost to you. The remedy will take from 1 to 6 hours to perform; however depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What should you do?
Please contact any authorized Porsche dealer to schedule an appointment to have this recall performed as soon as possible and to arrange for Porsche-provided alternate transportation, if necessary. To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If your vehicle displays "Motor control error Stop vehicle in a safe place," please park your vehicle in a safe place and call Porsche roadside assistance at 1-800-PORSCHE or a local dealer for immediate support."

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[Fedex77]

After my sales agent said my car wasn’t affected (I was suspicious), I received an email from Porsche today saying I need to bring my car in.

 

[epirali]

Same here, for e-mail today, scheduled service.

 

[Pjjameso]

Same here, for e-mail today, scheduled service.

Same here, scheduled for the 27th

 

[Jhenson29]

Also received email today.

 

[andrewket]

I received mine today as well and I just so happen to have an appointment tomorrow to repair my HUD. I'm afraid to ask about the recall because I'm not sure I want to be my dealer's first.

 

[daveo4EV]

mine eMail today - will schedule soon.

 

[chrisk]

I see we all received the update OTA (with Porsche's definition of OTA)i.e. email to schedule service visit ?

 

[Reg]

The surprising thing was the 1 to 6 hour timeframe. Originally planned to drop it off, walk to a breakfast place and do a little work in their showroom.

 

[Kingske]

The surprising thing was the 1 to 6 hour timeframe. Originally planned to drop it off, walk to a breakfast place and do a little work in their showroom.

Don’t count on it. I was spontaneously offered a loaner when I scheduled my appointment for July 22.

 

[Jhenson29]

Don’t count on it. I was spontaneously offered a loaner when I scheduled my appointment for July 22.

I get offered loaners for oil changes…

 

[chrisk]

The update itself shouldn't take more than an hour.
But usually the dealers have only one technician trained for Taycans and/or one PIWIS computer so if there are other Taycans in the line before yours, then you might have to wait for hours or even days (if the other Taycans need WMA5).
Mine was at the dealer for almost 3 days for this update and recoding the PCM but most of the time the car was sitting idle on the parking lot waiting for its turn.

 

[feye]

The update itself shouldn't take more than an hour.
But usually the dealers have only one technician trained for Taycans and/or one PIWIS computer so if there are other Taycans in the line before yours, then you might have to wait for hours or even days (if the other Taycans need WMA5).
Mine was at the dealer for almost 3 days for this update and recoding the PCM but most of the time the car was sitting idle on the parking lot waiting for its turn.

True, I can see that when I look at my dash cam recordings.

 

[sboggsisu]

I get offered loaners for oil changes…

You'd probably want one for sure after they changed the oil in your Taycan. Could get messy. ?

 

[epirali]

The update itself shouldn't take more than an hour.
But usually the dealers have only one technician trained for Taycans and/or one PIWIS computer so if there are other Taycans in the line before yours, then you might have to wait for hours or even days (if the other Taycans need WMA5).
Mine was at the dealer for almost 3 days for this update and recoding the PCM but most of the time the car was sitting idle on the parking lot waiting for its turn.

Well I would say that is not a well run service department. Mine was scheduling based exactly in the availability of the technician who could do it, and was saving specific days for specific cars. To have someone’s car sitting around while they know they don’t have capacity shows they are really not very concerned about customer care, rather optimizing their own income.

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