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They had to call a technician that remoted into the computers (I believe they said they were from AsTech) from location unknown and completed the calibration. I agree I was lucky because I didn't think they were going to be able to do it and had already made plans to go the dealer (which I was...

I was directed to Safelite to replace the windshield and did not realize they were going to try an after market windshield. After waiting more than 5 hours they told me it could not be recalibrated. They then ordered the OEM windshield and a week later I went back. It took another 6 hours to...