I ran into a similar issue when I picked up my car as well. Shared how I resolved the issues on this another thread:
https://www.taycanforum.com/forum/threads/help-needed-with-porsche-connect-registration.3428/post-51315
Hope it works for you!
I can confirm that Plug & Charge is working for me.
My understanding here is that you might need to use the app (Charging NA) for the first time you use a EA station and subsequently Plug & Charge should work
The first time I used an EA station, I did not figure out (2) below but the second...
The suncoast version is a perfect fit(full coverage).
If you get these, I recommend using some tape at the edges to help align the screen protector instead of your bare hands. Also peel a little off the outer film covering before you start so it is easier to remove that outer protective film...
Just picked up my 2021 Taycan 4S today and had the same issues at the dealer. Dealer had called it in but was not able to resolve it while at the dealership. After some trial and errors when I finally got home, I finally figured it out.
Here were the problems and how I resolved it... hope it...