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Have not been able to connect for weeks. No remote access from app (desktop or phone). Porsche customer support is stumped. Dropped off at the dealer this morning. The Porsche software team is tarnishing the Porsche brand. They should be embarrassed.

Does anyone have a good snail mail or email address for Kjell Gruner? Our Taycan 4S is plagued with software issues, can't connect to remote access for months. Customer support is very polite but can't solve the issue. I've spent hours documenting the issues, sending screenshots, deleting...

The dealership can't do anything unless you have the specific complaint that plug and charge doesn't work. This is the secret handshake that allows them to get the software update from Germany. No complaint, no software. It is crazy but that is how is works today.

You need to log an offical compliant with service at your delaership. The provide the following information to your dealer. 19.2 kW update Look at bulletin #2120. The new 19.2kW charger software build # is 1256.

Hello- Don't know if I should start a new thread so please let me know. Based on the information in this thread we had the Plug and Charge update done. The good news, it works and the dealer did a wonderful job! It was the first update 19.2 update that was done at the dealership. The bad news...

Good News. Plug & Charge worked this morning! Big step forward. Still having issues with Porsche Connect, was working last night, now it thinks the Taycan is in Private Mode and won't display any information. Of course, it is not in private mode. Arg....

Thanks to Gonzo, post #31, my dealer, Porsche Marin, was able to contact Porsche in Germany, get the update approved, and install the update. Dealer has been fantastic, shout out to Weis & Nick. Unfortunately, it required a full PCM reset. Been on the phone for the last two days trying to get...

Thank you for sharing specific information. Just sent a request to the service dept, waiting for reply.

It appears the only update that was applied is: WMG4. As stated many times before, this update does not address the issues. Just sent a message to the SA and asked him to work with the tech and dig deeper.

This tread got my hopes up. I have to borrow my wife's phone to charge her 4S w/19.2 kw at our local EA charger (Porsche has not been able to figure out how to have two phones authorized to charge her car). Scheduled a software update, explained details shared in this thread, software update...