Onboard AC charger (22 kW option) failed - compensation of 1700 EUR - opinion

[cyber1967]

That’s a really interesting outcome, and I’m pleased Porsche came back with a better offer.


If you don’t mind me asking, what Taycan did you originally buy, what did you pay for it two years ago, and what value did Porsche give you as part of the exchange?


What did you end up exchanging it for? Was it simply a newer equivalent Taycan, or were you able to move into a higher-spec model or a different Porsche altogether?


Also, if you’re comfortable sharing, would you be willing to let me know what the solicitor’s letter broadly said that prompted Porsche to change their position so quickly? I’m not asking for anything confidential, but it would be really useful to understand what points were raised that resulted in such a positive outcome.


Hopefully I won’t need to go down that route, but it’s always useful to understand what arguments Porsche responded to if it comes to negotiating a resolution.

The negotiation is underway right now and I can't talk about it in detail, but given the way things are going, it seems like a standard tactic to push the client away hoping they'll accept a downgrade plus a small bonus, but they know perfectly well that even a rookie lawyer would win a case easily and it would cost them much more, also in terms of damage to their reputation. Once the matter is concluded and if I don't have to sign a confidentiality agreement, I'll be happy to go into the details.

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[cyber1967]

Legally, you can get a buyback.

And that would be the best option. Get a buyback, buy another taycan, likely much more deprecated in value so you''d save some money.

But that of course, implies involving a lawyer.

That's why the offer these compensations, to get ahead of it and make sure you cannot ask for a buyback

 

[michele]

Ciao a tutti,
Vi scrivo dall'Italia perché riscontro lo stesso problema con il caricabatterie di bordo da 22 kW della mia Porsche Taycan.
La mia auto è inutilizzabile da giugno 2026 a causa di un guasto al caricabatterie. Porsche si è offerta di sostituire il caricabatterie da 22 kW con la versione da 11 kW e di fornirmi un risarcimento economico, ma solo se firmo un documento in cui rinuncio a qualsiasi futura richiesta di risarcimento relativa al caricabatterie.
Ho deciso di non firmare perché il mio avvocato ritiene che la riparazione non debba essere subordinata alla rinuncia ai miei diritti legali. Siamo attualmente in trattativa con Porsche e, se non riusciremo a raggiungere un accordo, potrebbe essere necessario intraprendere un'azione legale.
Qualcun altro si è rifiutato di firmare la liberatoria? In tal caso, come si è conclusa la vostra vicenda? Porsche ha cambiato posizione o la questione è stata risolta in tribunale?
Qualsiasi esperienza o consiglio sarebbe molto apprezzato.
Grazie mille!

 

[michele]

Hello everyone,
I am writing from Italy because I am facing the same issue with the 22 kW onboard charger on my Porsche Taycan.
My car has been unusable since June 2026 due to the charger failure. Porsche has offered to replace the 22 kW charger with the 11 kW version and provide financial compensation, but only if I sign a document waiving any future claims related to the charger.
I have decided not to sign because my lawyer believes that the repair should not be conditional upon waiving my legal rights. We are currently in discussions with Porsche, and legal action may become necessary if we cannot reach an agreement.
Has anyone else refused to sign the waiver? If so, how did your case end? Did Porsche change its position or was the matter resolved in court?
Any experience or advice would be greatly appreciated.
Thank you very much!

 

[chun]

Has anyone else refused to sign the waiver? If so, how did your case end? Did Porsche change its position or was the matter resolved in court?
Any experience or advice would be greatly appreciated.
Thank you very much!

Legally, in EU, if they can’t repair it to original capabilities, you can request a buy back of the car.

Multiple people have gotten their cars bought back by porsche at 80-90% of the original purchase price - due to this 22kw charger issue.

You won’t find many details on this here, as porsche forces NDAs for people that request buy backs.

Your lawyer should be able to help you with this, you just need to tell him you want to pursue a buyback claim

If I were you, I would 100% request a buy back.

 

[michele]

Legally, in EU, if they can’t repair it to original capabilities, you can request a buy back of the car.

Multiple people have gotten their cars bought back by porsche at 80-90% of the original purchase price - due to this 22kw charger issue.

You won’t find many details on this here, as porsche forces NDAs for people that request buy backs.

Your lawyer should be able to help you with this, you just need to tell him you want to pursue a buyback claim

If I were you, I would 100% request a buy back.

Thank you very much for your reply.
I bought my Taycan used, so I'm not sure whether a buyback would also be possible in my case.
May I ask if you personally know any owners who obtained a buyback because of the 22 kW OBC issue?
Were these cases in Italy or in another EU country? Were they settled privately or through a court?
Any additional information would be greatly appreciated, as my lawyer is currently dealing with Porsche.
Thank you!

 

[michele]

OBC 22 kW odyssey update: Porsche gives up on Approved and waiver form, but the workshop builds up the 12V.

Hi everyone,I wanted to share an update regarding my ongoing odyssey with the notorious 22 kW On-Board Charger (OBC) failure on my 2022 Taycan, which has now been sitting at the dealership for 60 consecutive days. After getting my lawyer involved and sending a formal legal notice to Porsche Italy’s headquarters in Padua, the situation took a very interesting turn that might be helpful for anyone facing the same issue.Here is what we managed to extract from Porsche’s international legal counsel so far:Victory on the 24-month Porsche Approved Warranty: Porsche headquarters officially backed down. Initially, the local dealer only offered 12 months verbally as a "favor," but Padua's lawyers have now formalized in writing the activation of a full 2-year Porsche Approved Warranty completely free of charge starting January 2027. This serves to compensate for the permanent forced downgrade to 11 kW and the subsequent drop in resale value.Cash refund and courtesy car: The €1,400 refund for the removed option is confirmed, along with a premium courtesy car free of charge for the entire remaining duration of the repair.Defusing the "Liability Waiver" trap: Initially, the local dealership refused to start the work or hand over the courtesy car unless I signed a form containing the clause "with express waiver of any past or future claims." My lawyer blocked this immediately. Porsche’s own legal team was forced to admit in writing that the form has "exclusively an informative purpose" and does not deprive the customer of their rights. Never sign those dealer waivers without a written reservation of rights!The last hurdle (The dealer's trick on the 12V battery):The only unresolved point is the 12V auxiliary battery, which drained to zero as a direct consequence of the main OBC collapse. Porsche corporate states that the dealer must run an official diagnostic test before authorizing a new battery under warranty. However, the service manager tried to play slick on the phone, telling me they will just recharge it and claiming that "it's impossible to correlate the 12V damage to the main charger failure." Obviously, my lawyer responded via email right away, demanding a brand-new replacement at their expense and rejecting any temporary quick-fixes.Current status:The local dealership tried to send me the old waiver form at the very last minute, hoping I wouldn't read the fine print, but my lawyer blocked them again with an urgent notice. The dealership has now closed for the summer holidays without delivering the courtesy car.It doesn't matter though: my lawyer has already specified that the daily loss-of-use compensation continues to accumulate against them even during their holiday closure. Upon their return, we will sign the final airtight agreement, pick up the courtesy car, and get the 12V battery replaced.I will keep you updated on whether corporate gives the local dealer a serious reprimand for trying to sneak in that waiver signature right before the holidays!

 

[whitex]

I will keep you updated on whether corporate gives the local dealer a serious reprimand for trying to sneak in that waiver signature right before the holidays!

Why would they? They'll probably give them points for trying.

 

[gnr3312]

OBC 22 kW odyssey update: Porsche gives up on Approved and waiver form, but the workshop builds up the 12V.

Hi everyone,I wanted to share an update regarding my ongoing odyssey with the notorious 22 kW On-Board Charger (OBC) failure on my 2022 Taycan, which has now been sitting at the dealership for 60 consecutive days. After getting my lawyer involved and sending a formal legal notice to Porsche Italy’s headquarters in Padua, the situation took a very interesting turn that might be helpful for anyone facing the same issue.Here is what we managed to extract from Porsche’s international legal counsel so far:Victory on the 24-month Porsche Approved Warranty: Porsche headquarters officially backed down. Initially, the local dealer only offered 12 months verbally as a "favor," but Padua's lawyers have now formalized in writing the activation of a full 2-year Porsche Approved Warranty completely free of charge starting January 2027. This serves to compensate for the permanent forced downgrade to 11 kW and the subsequent drop in resale value.Cash refund and courtesy car: The €1,400 refund for the removed option is confirmed, along with a premium courtesy car free of charge for the entire remaining duration of the repair.Defusing the "Liability Waiver" trap: Initially, the local dealership refused to start the work or hand over the courtesy car unless I signed a form containing the clause "with express waiver of any past or future claims." My lawyer blocked this immediately. Porsche’s own legal team was forced to admit in writing that the form has "exclusively an informative purpose" and does not deprive the customer of their rights. Never sign those dealer waivers without a written reservation of rights!The last hurdle (The dealer's trick on the 12V battery):The only unresolved point is the 12V auxiliary battery, which drained to zero as a direct consequence of the main OBC collapse. Porsche corporate states that the dealer must run an official diagnostic test before authorizing a new battery under warranty. However, the service manager tried to play slick on the phone, telling me they will just recharge it and claiming that "it's impossible to correlate the 12V damage to the main charger failure." Obviously, my lawyer responded via email right away, demanding a brand-new replacement at their expense and rejecting any temporary quick-fixes.Current status:The local dealership tried to send me the old waiver form at the very last minute, hoping I wouldn't read the fine print, but my lawyer blocked them again with an urgent notice. The dealership has now closed for the summer holidays without delivering the courtesy car.It doesn't matter though: my lawyer has already specified that the daily loss-of-use compensation continues to accumulate against them even during their holiday closure. Upon their return, we will sign the final airtight agreement, pick up the courtesy car, and get the 12V battery replaced.I will keep you updated on whether corporate gives the local dealer a serious reprimand for trying to sneak in that waiver signature right before the holidays!

How long is this summer holiday break? Maybe I should move there if everyone is forced to take vacation lol

 

[michele]

Update – 22 kW onboard charger suddenly available again?

Hi everyone, I have an update on my Taycan 22 kW OBC issue and I would like to know if anyone else has received similar information.

My Taycan has been at the Porsche Centre since June because of the failure of the 22 kW onboard charger.

Porsche initially told me, also formally through their lawyers, that the 22 kW charger was not available and that the only possible technical solution was to replace it with an 11 kW unit.

I did not accept the 11 kW downgrade under the conditions proposed by Porsche, and my lawyer became involved.

Now, after almost two months without the car, Porsche's lawyer has contacted my lawyer saying that a 22 kW charger has arrived and can apparently be installed on my car.

This surprised me because until now I understood that the 22 kW unit was no longer available, possibly because of the known reliability problems.

Has anyone else in Europe recently been offered or received a replacement 22 kW OBC?

If yes, do you know:

- whether it was a newly manufactured/revised version or old stock;
- the part number/revision;
- whether Porsche gave any additional warranty on the replacement;
- whether you had any further problems after installation?

I am also considering asking Porsche for a documented test of the 12 V battery and the high-voltage battery before collecting the car, because it has been sitting for almost two months.

Any recent experience would be very helpful. Thank you!

 

[gnr3312]

Update – 22 kW onboard charger suddenly available again?

Hi everyone, I have an update on my Taycan 22 kW OBC issue and I would like to know if anyone else has received similar information.

My Taycan has been at the Porsche Centre since June because of the failure of the 22 kW onboard charger.

Porsche initially told me, also formally through their lawyers, that the 22 kW charger was not available and that the only possible technical solution was to replace it with an 11 kW unit.

I did not accept the 11 kW downgrade under the conditions proposed by Porsche, and my lawyer became involved.

Now, after almost two months without the car, Porsche's lawyer has contacted my lawyer saying that a 22 kW charger has arrived and can apparently be installed on my car.

This surprised me because until now I understood that the 22 kW unit was no longer available, possibly because of the known reliability problems.

Has anyone else in Europe recently been offered or received a replacement 22 kW OBC?

If yes, do you know:

- whether it was a newly manufactured/revised version or old stock;
- the part number/revision;
- whether Porsche gave any additional warranty on the replacement;
- whether you had any further problems after installation?

I am also considering asking Porsche for a documented test of the 12 V battery and the high-voltage battery before collecting the car, because it has been sitting for almost two months.

Any recent experience would be very helpful. Thank you!

Well this is interesting, did your lawyer provide information about the part and what Porsche has offered?

 

[daveo4EV]

unless it’s redesigned unit i would demand a lifetime warranty- it will fail again

the 11kw with a 2 year warranty might be the better play

but that’s just my opinion

 

[bn8959]

My car has been in the dealership for 3 months now!
I’d rejected the downgrade too, but then the deal said ‘as you don’t want a 11kW, we are trying to locate a 22kW unit to fit’. I read that as they were looking for a 2nd hand unit - which I also promptly rejected!
I’ve settled on a rebate (plus I’ve ordered a Turbo S and selling this one back - to end a long saga)!

 

[whitex]

Update – 22 kW onboard charger suddenly available again?

Hi everyone, I have an update on my Taycan 22 kW OBC issue and I would like to know if anyone else has received similar information.

My Taycan has been at the Porsche Centre since June because of the failure of the 22 kW onboard charger.

Porsche initially told me, also formally through their lawyers, that the 22 kW charger was not available and that the only possible technical solution was to replace it with an 11 kW unit.

I did not accept the 11 kW downgrade under the conditions proposed by Porsche, and my lawyer became involved.

Now, after almost two months without the car, Porsche's lawyer has contacted my lawyer saying that a 22 kW charger has arrived and can apparently be installed on my car.

This surprised me because until now I understood that the 22 kW unit was no longer available, possibly because of the known reliability problems.

Has anyone else in Europe recently been offered or received a replacement 22 kW OBC?

If yes, do you know:

- whether it was a newly manufactured/revised version or old stock;
- the part number/revision;
- whether Porsche gave any additional warranty on the replacement;
- whether you had any further problems after installation?

I am also considering asking Porsche for a documented test of the 12 V battery and the high-voltage battery before collecting the car, because it has been sitting for almost two months.

Any recent experience would be very helpful. Thank you!

Most likely it is a used 22kW OBC from a donor car somewhere. I've heard of Porsche doing this with people who categorically refuse the 11kW downgrade. The strategy is to run out the warranty period (the replacement OBC is only covered for the remainder of the original 22kW OBC), then you get you pay yourself to swap in an 11kW (the only one available). That said, I've heard of one owner who agreed to this, then had his replacement 22kW OBC from a donor car die within a month.

You might want to inquire about this replacement OBC, as well as have your lawyer check whether using a "reconditioned" (read "cleaned up") use part satisfies the warranty legal requirements for your country/jurisdiction.

 

[michele]

Update – Porsche has found a new 22 kW OBC for my Taycan

Hi everyone, a quick update on my case.

I asked the Porsche Centre for technical details and they confirmed:

• New OBC part number: 9J1915681CQ
• Old OBC part number: 9J1915681BT
• The replacement unit is new, not remanufactured
• Estimated production date: 04/06/2026
• New hardware: H24
• New software: 1276
• Old unit was HW H17 / SW 1272
• The part was sourced through Porsche AG’s normal parts supply channels
• After the work is completed, I will receive an invoice/document showing the installed part number

For now, Porsche has not asked me to sign any waiver. They have only asked me to confirm authorization for the replacement.

This is particularly interesting because until recently Porsche’s position was that the 22 kW OBC was unavailable and the only possible solution was the 11 kW replacement.

Before collecting the car, I also intend to request documented checks of the 12 V battery, high-voltage battery, fault memory and charging system, as the car has been sitting for almost two months.

Has anyone else recently received the 9J1915681CQ / HW H24 / SW 1276 22 kW charger?

I would be very interested to know if this is a newly revised 22 kW unit now becoming available in Europe and whether anyone has already had it installed.

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