When you say “fitted,” it sounds like a third-party device. The Taycan has a built-in tracker, which is around £260 per year, paid through the Porsche Connect website. I’m not sure whether it shows anything additional in the app as I don't have this. You get 2 fobs that you carry around with...
I've had mine for almost 2 years and twice the smart lift stopped working. It didn't lift on location. To fix it I had to log out of Porsche connect on PCM and log back in.
I know you mentioned that you don't the menu but maybe try logging out and in to see if that makes any difference.
I had a little on my Taycan from thing to polish out a minor scratch. I guess I did not do a good job. The detailer that do the polish and ceramic made the car look new !
Just received a voucher through the post.
a complimentary valet… had the car polished and ceramic coated so I might give it a miss if it’s anything like the wash they do when they service it.