I have not heard about the situation of not being able to disable Privacy mode in the PCM.
Take a look at status of individual services in Settings >>> Porsche Connect Services. Normally they should be "active" and something like "valid contract".
Also LED by interior mirror should be solid...
I am not clear what problem your car is experiencing.
--Does your car have data connection with Porsche servers - it should display LTE symbol in PCM?
--In the PCM is privacy mode active and you cannot disable it?
I ask this because in the past some of us have had situation where the MyPorsche...
Porsche Confirms Gas Macan Is Ending Production This Summer Because Who Needs Cars That Sell?
Between the introduction of the new Macan Electric and *checks notes* European cybersecurity rules, we've known for a while that the gas-powered Porsche Macan would be ending production at some point...
You did not read/understand the service plan written contract.
It has a list of exclusions that is about 2 pages long.
It states that the written contract is the complete description for terms and conditions of the service plan and that no oral representations should be relied upon by the buyer.