Thanks @Ruthi. What's the phone number for corporate?
I know they send via Fedex Priority and if it wasn't for the winter storm it wouldn't have taken less time. But then again none of this really matters if they keep sending the wrong part!
Well so I had a nice long discussion with the dealer.
My headlights are white matrix. They keep ordering the part from Germany but Germany keeps sending the blue ones.
We are beginning to suspect this is due to a part shortage, not a moron on the other end who can’t read instructions.
so we...
It's a Bay Area dealer. Many competitors. This is a large dealer with other brands. It's just that after this mishap I don't have a lot of confidence in the other service items. Anyways, we'll see.
Interestingly enough the issue is that my headlights are white and Germany keeps sending blue...
They can do PPF and Ceramic inhouse... so maybe I ask for that? Was planning to take the car to OCDetailing because I'd prefer not to compromise on quality. But if the dealer can do a good job then I could be convinced...
I'm not really here to complain. I'm here to understand, practically, what I can extract from this situation:
1) Ideally, how do I get this resolved ASAP.
2) Given the incompetence, what compensation could I hope to receive?
3) What is the best means for achieving either outcome?
Hi all--this Porsche buying experience has rapidly become something of a joke. Timeline:
May 2021: Order Taycan with refundable deposit.
Usual story, many delays. Actually not a problem.
December 2021: Delivered to dealer, apparently "ready for pickup." I couldn't pick up because I was out of...
To be fair, the argument that “random internet people” believe something about a tax law’s impending change is not really that compelling.
And I’ve read all the threads on here about this. The reality is nobody knows what’s going to happen, including people on this forum who ardently believe...
My dealer is some 50 miles from Benicia. Car was ready to be picked up on December 21. Honestly the whole thing caught me by surprise. Was expecting an end of January delivery.
I'm "Port Processing" in Benicia too despite the ship's draught not actually changing. Delivery date in Bay Area still unchanged for 1/7.
Am actually in no rush to take the car. Think I might actually sell it upon delivery. A few factors for why I can foresee delays:
1) Omicron is spreading...