Canceling Trial Porsche Connect Services

[DerekS]

My trial is up for PIRM today and I got my first invoice for it...I don't use the feature and want to cancel the subscription, but can't find a way how.

Does anyone know?

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[DerekS]

Hey all, I found it - it cannot be done from your vehicle's "services" page. You must use the link to the Porsche Connect store:

https://connect-store.porsche.com/us/en/my-products

There are "cancel contract" links in there.

 

[atebit]

As a corollary to this, if you plan on buying the “permanent” license for any of these features, make sure you cancel your monthly subscription prior to expiration of the free trial unless you want to pay for an extra month.

I made the mistake of letting my ALK go one day over the trial, and Porsche trying to cancel the subscription “crossed” with my permanent activation. Since then (almost one month) Porsche has not been able to re-enable ALK in my car. Today, the customer service agent was into my account and managed to bork it to the point where my account disappeared from the car (along with all my settings), so I have to re-create everything. Just after getting my seat & mirror in the right place, CarPlay working “well”, etc.

The agents that answer the phone under Option 3 “Porsche Connect” know next to nothing about the Taycan, I can tell you.

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