Damage to Battery shell

[stlowe4]

What counts is what the techs document regarding the battery inspection. What they write on the service report. Additionally photos or videos of the base of the battery that either show or do not show physical damage. Sounds like one of the things you are having done is a physical inspection of the battery. If there is no apparent damage to the battery, that ought to be documented in the service report you receive.
PCNA is not really relevant. I don't think involving them now is useful.
You had damage to the cover.
What is the report of the dealer to you in writing about what they saw when they got cover off and looked at battery?
Maybe you should go by when the cover is off and have them show you the battery, too, to confirm their inspection. If it was my car, I would.

I think I will do that. Yes that is the main reason I am doing this. If they say that the battery is not damaged, that should not void the warranty.

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[stlowe4]

Just saw this on Reddit. Ugh

“Taycan Turbo S experience ends on a sour note

I've bought nothing but Porsche for the last twenty-five years, almost exclusively 911 Turbos. In June 2021, I decided to switch it up and got a 2021 Taycan Turbo S. Absolutely the most thrilling car I've ever owned.

It's been a truly wonderful experience, and until recently my plan was to let the lease expire at the end of this year and roll into a 2025. I'm just waiting for my dealer to accept 2025 build specs. But now it looks like my Porsche experience is going to end on a sour note. I likely won't buy another Porsche.

The car had been running flawlessly. I took it in for a 40,000 mile check which includes tire inflation, wiper fluid, and other routine maintenance. A tiny dent was spotted on the metal plate which protects the HV battery. I'm not sure what caused the dent. Presumably a pothole. Service department said that even a tiny dent means the battery needs to be removed, inspected, and probably replaced. This, despite the fact that the battery is working perfectly fine.

So I trusted them. The battery replacement cost was $48k including parts and labor. My insurance covered it all, less my $1,000 deductible. Money was sent the the dealer.

And there the car sat. No work done whatsoever. **It's been nearly two months now**. It's not as though there's a dispute over costs, labor, money, etc. And it's not as though there's a shortage of specialists. This is one of the nation's largest Porsche dealers / service departments.

They have the cash payment and agree that the battery will be replaced. But they're unable to get the battery shipped from Germany.

The excuses are always along the lines of, "We're waiting on so and to sign off and release the battery." It's just bureaucratic silliness.

I've made two lease payments despite not having use of my car. I'm not planning on making a third.

They gave me some crappy housewife Porsche SUV to drive around as a loaner in the meantime.

So that's where I stand. I hired a really good auto lawyer to negotiate on my behalf. Not sure how much he can do though, since he's a lemon law dude and this isn't really a lemon law case. My first meeting with him is on Tuesday of next week. My hope is that he can:

* get Porsche to agree to a suspension of lease payments until lease winds down, or
* get a loaner Taycan Turbo S for me to drive until my lease is up while I continue making lease payments, or
* get the lease canceled with no penalty, in which case I'll be carless for a while, or
* fix the darned car before my next lease payment is due

I also opened a case with Porsche North America. I can already tell that's a dead end. No one is following up, and I doubt they'll be accommodative regarding skipping the lease payments. I'm told that they simply don't care and will ignore you unless you get an attorney involved. I only went down this path to get an official case number for my attorney.

Needless to say, this will be my last Porsche. I'll follow-up on this thread over time and let you know the outcome, just in case any of you find yourself in a similar position, so you'll at least know what to do (or what not to do!) to get compensation.

For what it's worth, the Taycan TS is the most enjoyable car I've ever driven. It's not a quality issue. It's purely a customer service issue. So weird that my relationship with Porsche is ending this way.

Best of luck to you all!”

 

[Hirschaj]

Just saw this on Reddit. Ugh

“Taycan Turbo S experience ends on a sour note

I've bought nothing but Porsche for the last twenty-five years, almost exclusively 911 Turbos. In June 2021, I decided to switch it up and got a 2021 Taycan Turbo S. Absolutely the most thrilling car I've ever owned.

It's been a truly wonderful experience, and until recently my plan was to let the lease expire at the end of this year and roll into a 2025. I'm just waiting for my dealer to accept 2025 build specs. But now it looks like my Porsche experience is going to end on a sour note. I likely won't buy another Porsche.

The car had been running flawlessly. I took it in for a 40,000 mile check which includes tire inflation, wiper fluid, and other routine maintenance. A tiny dent was spotted on the metal plate which protects the HV battery. I'm not sure what caused the dent. Presumably a pothole. Service department said that even a tiny dent means the battery needs to be removed, inspected, and probably replaced. This, despite the fact that the battery is working perfectly fine.

So I trusted them. The battery replacement cost was $48k including parts and labor. My insurance covered it all, less my $1,000 deductible. Money was sent the the dealer.

And there the car sat. No work done whatsoever. **It's been nearly two months now**. It's not as though there's a dispute over costs, labor, money, etc. And it's not as though there's a shortage of specialists. This is one of the nation's largest Porsche dealers / service departments.

They have the cash payment and agree that the battery will be replaced. But they're unable to get the battery shipped from Germany.

The excuses are always along the lines of, "We're waiting on so and to sign off and release the battery." It's just bureaucratic silliness.

I've made two lease payments despite not having use of my car. I'm not planning on making a third.

They gave me some crappy housewife Porsche SUV to drive around as a loaner in the meantime.

So that's where I stand. I hired a really good auto lawyer to negotiate on my behalf. Not sure how much he can do though, since he's a lemon law dude and this isn't really a lemon law case. My first meeting with him is on Tuesday of next week. My hope is that he can:

* get Porsche to agree to a suspension of lease payments until lease winds down, or
* get a loaner Taycan Turbo S for me to drive until my lease is up while I continue making lease payments, or
* get the lease canceled with no penalty, in which case I'll be carless for a while, or
* fix the darned car before my next lease payment is due

I also opened a case with Porsche North America. I can already tell that's a dead end. No one is following up, and I doubt they'll be accommodative regarding skipping the lease payments. I'm told that they simply don't care and will ignore you unless you get an attorney involved. I only went down this path to get an official case number for my attorney.

Needless to say, this will be my last Porsche. I'll follow-up on this thread over time and let you know the outcome, just in case any of you find yourself in a similar position, so you'll at least know what to do (or what not to do!) to get compensation.

For what it's worth, the Taycan TS is the most enjoyable car I've ever driven. It's not a quality issue. It's purely a customer service issue. So weird that my relationship with Porsche is ending this way.

Best of luck to you all!”

I really don’t get what’s up with Porsche. Don’t they understand that the way they support their customers is what will either build brand loyalty or ruin them completely? Seems like they don’t have that concept down yet. We’re heading into a new era where there will be fewer differences in hardware and customer service (and software) will be more important than ever.

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