Delivery Delays

[Docjonday]

Just spotted the Preston references - I'm early in the process there myself. Will be putting a deposit down in the next few weeks (I have my current car til March 2023 so timing should work out just right). When I was there on Saturday they'd just taken delivery of a black Sport Turismo - was told it came in on the Friday. Guessing both of yours came in on the same transporter.

My experience has been mixed so far. Been in 3 times since January, and had a conversation going via email but didnt receive a response to a mail when wanting comparible figures to a deal I'd seen online. On Saturday I spoke with somebody else who so far has been more responsive and I intend to proceed with him should the test drive go as expected.

I don't know if it's because they deal with £100k+ cars day in day out, but for me, looking to buy my first car with a perceived 'premium' manufacturer, I did expect a bit more. I didnt think I'd need to chase responses when looking to spend this kind of money.

Thanks for the intel on the transporter Jamie. In terms of your experience, I do find it interesting reading. Seems there is opportunity for the dealer concerned to be able to offer an improved customer. experience pretty much across the board. Every Porsche customer should feel special. Porsche actively try to create a community of owners, of fans of the brand. Something is clearly a miss for multiple people to share similar, less than hugely positive sentiments.

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[TaycanHero]

Just spotted the Preston references - I'm early in the process there myself. Will be putting a deposit down in the next few weeks (I have my current car til March 2023 so timing should work out just right). When I was there on Saturday they'd just taken delivery of a black Sport Turismo - was told it came in on the Friday. Guessing both of yours came in on the same transporter.

My experience has been mixed so far. Been in 3 times since January, and had a conversation going via email but didnt receive a response to a mail when wanting comparible figures to a deal I'd seen online. On Saturday I spoke with somebody else who so far has been more responsive and I intend to proceed with him should the test drive go as expected.

I don't know if it's because they deal with £100k+ cars day in day out, but for me, looking to buy my first car with a perceived 'premium' manufacturer, I did expect a bit more. I didnt think I'd need to chase responses when looking to spend this kind of money.

This is quite normal it seems. I wonder if the huge backlog and massive order numbers mean the sales reps are told to be picky in their sales and wait for the whales to buy (so anything requiring a £10k deposit).

I had exactly your experience with Porsche Silverstone to the point I gave up and went to Porsche Leicester instead, who have been far more helpful and enthusiastic.

Emailed an enquiry to Porsche Silverstone the other week, received a response within a day. I emailed back, no response.

I then called a week later and spoke to the sales rep. That conversation with her led to organising a test drive in a 4S CT quite quickly.

It was the first thing I did on greeting said sales rep as soon as I had signed the insurance documents. There wasn't even a formal introduction!

On returning after a very fun drive in a £130k specced car, the sales process was completely half-assed. The sales rep seemed to be taking no interest in what I wanted. Made no suggestions about my spec. Provided no samples or anything else.

I have never purchased a car before, so naïve to the process, but even I realised this was shoddy service for a premium purchase.

I asked if I could see some Tycan interiors, to which the sales rep pointed me to the nearest Tycan in the showroom and explained another "was around the corner" as she remained sat in the sales room. The latter Tycan had locked doors, so I looked into the windows...

After the finance guy had finished his pitch, and who was more enthusiastic, I then said my goodbyes and left.

Sent a follow up email a day later enquiring about the GTS.

Never heard a thing back. I was thinking of sending a courtesy email, but f them.

Reading reviews of Porsche Silverstone, it seems this is not unusual, but I would likely have received better service buying a second hand Fiat Punto.

 

[Docjonday]

This is quite normal it seems. I wonder if the huge backlog and massive order numbers mean the sales reps are told to be picky in their sales and wait for the whales to buy (so anything requiring a £10k deposit).

I had exactly your experience with Porsche Silverstone to the point I gave up and went to Porsche Leicester instead, who have been far more helpful and enthusiastic.

Emailed an enquiry to Porsche Silverstone the other week, received a response within a day. I emailed back, no response.

I then called a week later and spoke to the sales rep. That conversation with her led to organising a test drive in a 4S CT quite quickly.

It was the first thing I did on greeting said sales rep as soon as I had signed the insurance documents. There wasn't even a formal introduction!

On returning after a very fun drive in a £130k specced car, the sales process was completely half-assed. The sales rep seemed to be taking no interest in what I wanted. Made no suggestions about my spec. Provided no samples or anything else.

I have never purchased a car before, so naïve to the process, but even I realised this was shoddy service for a premium purchase.

I asked if I could see some Tycan interiors, to which the sales rep pointed me to the nearest Tycan in the showroom and explained another "was around the corner" as she remained sat in the sales room. The latter Tycan had locked doors, so I looked into the windows...

After the finance guy had finished his pitch, and who was more enthusiastic, I then said my goodbyes and left.

Sent a follow up email a day later enquiring about the GTS.

Never heard a thing back. I was thinking of sending a courtesy email, but f them.

Reading reviews of Porsche Silverstone, it seems this is not unusual, but I would likely have received better service buying a second hand Fiat Punto.

Well, having put down over a £10k deposit, I don’t consider myself a whale. Didn’t seem to make any difference in terms of the customer experience either.

To be fair, and out of courtesy to the salesperson who the Sales Manager moved my business to, having expressed disappointment about the way I was looked after by the first salesperson appointed to me, he literally has gone out of his way to be helpful. He’s very old school, very experienced and used to be, I understand, far more senior in the group before taking on his current role, I presume for personal reasons. I can only sing his praises; his approach was far removed from some of the tales told here, which border on horror stories as far as customer relationship management is concerned. However, as this string of comments from me started off, I knew no one would contact me with updates whilst he was away. I’m reasonably sure I’ll hear from him as soon as he’s back. That’s testament to that salesperson and his tradecraft. I feel like a valued customer of his. Alas, I don’t feel like a valued customer of the dealership at large. Should he retire and I’m not able to buy my next Porsche through him, I’d likely consider shopping around.

 

[TaycanHero]

I'm doing the same thing. Not quite 1/2 though..... You get your company to buy the car and you give it to your self as a company car with a v low BIK. The total value of the car (say £100k) can be written off against Tax as soon as you take it on to the books. = £20k. But when you sell it you realise the residual value and have to pay the tax on it. what ever the residual is.... Main thing is the saving and 1 or 2% BIK saving! Ask your accountant.

This is precisely what I am doing.

HMRC cannot tell you how to spend your company money and that is also why BIK exists.

I am paying outright for my GTS ST as I only want the car two years before (and this is a total guess) BIK is increased from 2% to 5% 2025/26 onwards.

I pay in cash (company money) for the car likely end of this year, where Porsche Leicester told me to expect a build slot around then or early 2023. That then hugely reduces my corporation tax.

I don't need to finance and paying interest on PCP or HP is a total waste of money. Leasing is also pointless as for my spec it would be circa £2500+ a month.

I have my configurator build nailed down, and have factored in £3k PPF/ceramic coating; £2k insurance yearly; and £10k depreciation every 12 months. ALL of that will be expensed through my company.

That means over 24 months and on selling at the end of that period (let's call it March 2025) my £125k GTS ST will cost me around £1,000 a month, not including the charging costs at say £30 a month. I can also write off all costs against my company, further reducing my corp tax and avoiding 40% tax were that my personal money.

Hence, it's absurdly peanuts to own a Porsche purchased through your company once you run the numbers.

Even better, if BIK remains at 2% from 2025 onwards, I will likely trade it in for the latest Taycan model or if the Mercedes AMG GT EV is out by then. I can then defer paying any corporation tax otherwise when I sell the Tycan, it would be booked as a profit on my company and thus the 23-25% corporation tax would need to be paid.

With inflation running at 10%+ that too has forced my Taycan company car purchase. I may as well enjoy the depreciation of my money rather than let it happen in silence with only a bank statement to show for it.

 

[Browning]

Well, having put down over a £10k deposit, I don’t consider myself a whale. Didn’t seem to make any difference in terms of the customer experience either.

To be fair, and out of courtesy to the salesperson who the Sales Manager moved my business to, having expressed disappointment about the way I was looked after by the first salesperson appointed to me, he literally has gone out of his way to be helpful. He’s very old school, very experienced and used to be, I understand, far more senior in the group before taking on his current role, I presume for personal reasons. I can only sing his praises; his approach was far removed from some of the tales told here, which border on horror stories as far as customer relationship management is concerned. However, as this string of comments from me started off, I knew no one would contact me with updates whilst he was away. I’m reasonably sure I’ll hear from him as soon as he’s back. That’s testament to that salesperson and his tradecraft. I feel like a valued customer of his. Alas, I don’t feel like a valued customer of the dealership at large. Should he retire and I’m not able to buy my next Porsche through him, I’d likely consider shopping around.

Fingers Crossed 1st /2nd March to receive car, I am speaking to dealer if they can arrange PPF prior to then so lets see if can be sorted. Has dealer confirmed yours will be ready for 1st March

 

[Docjonday]

Fingers Crossed 1st /2nd March to receive car, I am speaking to dealer if they can arrange PPF prior to then so lets see if can be sorted. Has dealer confirmed yours will be ready for 1st March

Haven’t even been told the car has arrived at the dealership yet. Hoping for an update once my sales rep returns from vacation Monday.

 

[Browning]

Haven’t even been told the car has arrived at the dealership yet. Hoping for an update once my sales rep returns from vacation Monday.

Maybe its a genuine oversight and Dealer thinks you have been notified could be worth calling the sales manager for an update

 

[BigBob]

Haven’t even been told the car has arrived at the dealership yet. Hoping for an update once my sales rep returns from vacation Monday.

I'm sure in most businesses, when an employee goes on holiday they leave their ongoing work etc with another employee to look after, maybe with a to do list. It's not that hard to pick up a phone an for a 30 second update.
Still, I had a similar experience with 1st dealer i tried to buy from. Not returning calls or emails and no one even bothering to come out of their glass offices to check if the only customer in the show room needed some help or needed closing. They should probably be sent out to work for a second hand car dealer for a few weeks before they are allowed in the dealership.
Suggest an email to the dealer principal or higher to at least vent. They will react in my experience.

 

[Docjonday]

Maybe its a genuine oversight and Dealer thinks you have been notified could be worth calling the sales manager for an update

Trust me, it’s no oversight. It will just be on the list of my sales rep’s to do list when he returns from leave on Monday. Yes, it would have been nice for someone else from the dealership to give me a call in his absence. However, I understand I don’t buy enough cars from them to get that sort of service from the centre as a whole. Truth told, I no longer care, it no longer bothers me and when the car shows up, it shows up. The shine has long worn off the experience of new car ownership this time around. Sad really.

 

[Docjonday]

I'm sure in most businesses, when an employee goes on holiday they leave their ongoing work etc with another employee to look after, maybe with a to do list. It's not that hard to pick up a phone an for a 30 second update.
Still, I had a similar experience with 1st dealer i tried to buy from. Not returning calls or emails and no one even bothering to come out of their glass offices to check if the only customer in the show room needed some help or needed closing. They should probably be sent out to work for a second hand car dealer for a few weeks before they are allowed in the dealership.
Suggest an email to the dealer principal or higher to at least vent. They will react in my experience.

Couldn’t agree more. There are no excuses. I’m not excusing the lack of comms. I’m merely saying it’s commensurate with my expectations because those expectations are now quite low. I won’t go into detail but it is accurate to say that the Sales Manager and Dealer Principle have awareness of my purchases because of what I will summarise as some Porsche reliability issues suffered by me previously. Hence, escalating to them as suggested would be meaningless.

Ultimately, we run businesses as we see fit. In my business, had someone had my experience over the last 18 months, I’d have made sure my management team were all over it like a rash. That not being the case, you can’t not be left with the impression other than customers have to spend a lot more money with the centre annually to expect the quality of service suggested.

It could be worse. I have faith at least in my sales rep and will expect a call Monday.

 

[soawjo]

Haven’t even been told the car has arrived at the dealership yet. Hoping for an update once my sales rep returns from vacation Monday.

Looked at the my Porsche app this morning and my car had woken up so I can now see where it is. It’s at the dealership. Have they phoned or emailed me? I’ll let you guess

 

[soawjo]

I did tell them I didn’t want to collect until March so it’s probably not a priority for them to contact me to be fair.

 

[Fish Fingers]

My purchase experience (Aug 2021) was nothing special.

I know there are a lot of things out of dealership control at present.
But it was still mediocre at best.

Second only to Rolex dealers currently. If you aren't bundling with a load of unwanted jewellery (just to get a steel mass produced watch) you are a lowly peasant to be looked down upon and treated with disdain. ?

It didn't help that my Porsche salesperson 'disappeared' half way through and they then had to contact me to find out such minor things as whether or not I had paid a deposit!

Nowhere near as good as BMW purchase for my wife's car recently.

I have heard good reports from Porsche Chester. Will use them next time.

 

[TaycanHero]

Sales rep from Porsche Silverstone - where the sales process was underwhelming from the off - contacted me yesterday over email after a 10 day radio silence following my test drive.

"... apologies, just found your email in my junk"


"Not to worry", I responded, "in the time since that email was sent, I visited Porsche Leicester and put a deposit down on a Taycan GTS ST".

Sales rep had my mobile number and could have contacted me at any time.

Easiest commission of the year, lost.

Oh well.

 

[Browning]

Looked at the my Porsche app this morning and my car had woken up so I can now see where it is. It’s at the dealership. Have they phoned or emailed me? I’ll let you guess

Feel really sorry for guys in US waiting for cars from Emden

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