PORSCHE CONNECT DOWN AGAIN UK

[RichardPB]

absolutely love this car but app connect is down UK SE again!!

Sponsored

 

[simcity]

Touch wood, but I’ve had no issue in all the time I’ve had the car. Just checked now and the dot is green on the app and all updated.

Are you by chance in a marginal Vodafone coverage area?

 

[anonymouse]

Green dot is quite rare for me (certainly rarer than the “rear window open” erroneous icon

I wrote to Porsche UK about service stability last week and my letter has been “assigned to a representative”. I strongly suggested they review reliability; develop a service monitoring page we can use to see whether the fault is car or server; improve internal monitoring and fix times (after recent two-day outages) and more.

whether it is car or backend the service is WAY below expectations for their brand.

especially painful for those of us coming from Tesla where we could ping our vehicle in seconds > 95% of the time.

 

[allroadusa]

Using MyPorsche for few weeks, here is the behavior I’ve noticed:
I hardly have a green dot when opening the app ; the grey “connecting” dot doesn’t turn to green even after tens of seconds. Actually it’s a kind of hit&miss : sometimes it does sometimes it doesn’t.
BUT
Any time I send some event thru the app (door opening, charging profile update, etc.), it’s successfully sent to the car.
Same thing when the car has any event to transmit to the server (car is unlocked, window is open, charging is ongoing), the corresponding status is updated within seconds (or tens of seconds).
Plus, the widget tends to show last update time refreshed at least every day which may say the car is connecting servers once in a while.
My conclusion is : everything seems to work as designed (at least in my case) with the exception of the dot in the app when nothing is required to be send to the car or from the car.

My2cts

 

[Fish Fingers]

I have lost connectivity today and got the red dot.
The car is sat in my drive - which usually works fine.

 

[Sace]

Since Yesterday I can’t get the green dot either. If I go back to the app a few minutes later my charge and range is updated.

 

[W1NGE]

absolutely love this car but app connect is down UK SE again!!

Not sure that it was. Seems fine to me.

If you have a weak cellular connection or parking underground then this would normally be the explanation.

 

[Speuk]

OK for me at present ?

 

[Dez]

Still down for me since Saturday.

 

[simcity]

Fine here (currently in central London). No outages at all.

 

[f1eng]

Normal here too

Sponsored