Residual values starting to dip??

[AlexR]

In the UK you can easily get a loaner, in days if needed.

I was living abroad for a few months up until mid Jan, and wanted a car immediately on my return to the UK, if not to train myself on UK roads again, having got very used to right-hand side driving and mountain roads.

Got it all sorted and a brand new Merc EQA delivered in less than five days, two of which were a weekend.

MyCarDirect are very good and reliable, but not the cheapest. They supplied my EQA. Prices have since increased.

I am currently using Onto, which also deliver vehicles quickly, but I am suspicious about them. They are hesitating over providing a check in report, which has yet to be sent despite chasing them. This is a company so technical you can use their app to access your car; and they have cameras installed on the vehicle.

And yet they don't have the IT infrastructure to email a PDF...

I have read customer reviews where Onto claims for things like tiny stone scratches on the alloys, which would never be considered driver-caused "damage", and their excess is £1000. I think that might be their business model where rentals are dirt cheap and you can recharge your vehicle for free.

The EV I am renting also has woeful range and far lower than that promised on the Onto website.

I wonder if the claims they make are based on how much you charge, how far you drive (the cars very likely have trackers) and the class of vehicle. They then "invent" some damages as you get neither a check in or check out report and get charged the extra, while being incapable of proving it unless you took high res photos.

I've photographed the car and can do a chargeback on my credit card, but it's more the time/convenience.

So, I will say use Onto, but after barely two weeks using them first time, caveat emptor...

Or pay the premium and use MyCarDirect, who were brilliant from start to end.

Yiuve got me worried now, I'm doing the same. Will find out end March when hopefully handing back.

Sponsored

 

[TaycanHero]

Yiuve got me worried now, I'm doing the same. Will find out end March when hopefully handing back.

Onto still haven't sent any check in report and I've not heard from them since customer services told me they were "checking with their maintenance team".

I hand the car back 11 March before heading to Cape Town to live and work there for two months. No point being in the UK with such a long wait for my GTS ?

I'll try and remember to report back in this thread what happens post Onto rental...

 

[Nuttyatco]

My experience trying to sell a car to WBAC in mid-2020 was that they knocked off somewhere between 10% and 15% of the price they’d given me online when I turned up with the car. There was nothing wrong with the car at all - I thought it would be par for the course to knock a bit off for any small stone chip etc they could find, but no, it just seemed that they used an inflated price to get me there. They weren’t the only company to do this so I was thinking to sell privately, but I was recommended Motorway (https://motorway.co.uk/) who have a different business model. They ended up getting me more than the original price quoted by WBAC, so I used them again to sell another car six months later (when the Taycan arrived ?) and this time made substantially more than I expected - plus their customer service was excellent.
(PS. I have no connection with Motorway!)

I used Motorway to sell my Tesla (waiting for delivery of CT4S in May/June) - got very good price and more than WBAC were quoting. Would recommend - and no, nothing to do with the company.

 

[Jamesca]

I've used Wizzle and Motorway before and both are good options.

Currently debating whether once my Taycan order goes in (still waiting for work EV SS Scheme to go live) to sell my X5M as it's currently worth more than I paid for it 9 months ago. Would then look at a stop-gap for the lead time, normally no brainer but if used car prices continue to creep up then I could sell for more and get to drive the V8 more before I go fully electric! Will cross that bridge I think when the order goes in.

Sponsored