Porsche connect down in the UK

[Zeegoff]

I've had connect services briefly drop out once or twice in the month I've had the car, inconvenient but not the end of the world. That said I've been unable to get a data connection in the car for over 48 hours this time round. I spoke with the service centre at about the 24 hour mark and was told there was a bulletin on the status page they have access to, it was planned maintenance and it should be back up shortly? PCM currently shows the built in SIM has a strong connection to vodafone but no data, is anyone else having issues before I follow up with the dealer again tomorrow?

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[eddieterry]

No probs with mine - got connection to car through app and all connect services seem fine.

 

[simcity]

All good too. App to car giving me a green dot.

I’ll let you know if there’s issues with PCM in the car in the morning.

 

[Speuk]

Mine was down from 10.30am on Sunday morning until 10.30am on Monday. I spoke to Porsche Connected Services early on Monday morning they could see the sim was connected but no data and suggest the ecu module that controls the LTE connection needed to be reset and this was a trip to a centre. Then it fixed itself so I concluded it might be something going on their end. It took another 24 hours for Spotify to reconnect

 

[f1eng]

I haven't had any sort of connectivity problem, though I have noticed a "your internet connection ..." related panel very briefly flashing up when I launch the My porsche app.
The Taycan is the first car I have owned with any sort of connectivity and I sometimes forget about its existence and probably don't use it as often as some people though...
No problem with my 1997 sports car but that is too noisy to bother with a sound system!

 

[Zeegoff]

Was hoping it wouldnt be isolated to just me! Have left a callback request with the connect team, fingers crossed it's an easy fix ??

 

[Zeegoff]

Managed to reach Porsche connect team, it seems the honeymoon is over and I've got to schedule my first appt with the service centre ??‍

 

[Deleted member 7514]

Is it showing privacy mode or no connection ?

When i lose connection i unlock the car turn it on then turn off lock and it seems to come out of privacy mode. Not had any complete loss of connection but privacy mode happens frequently…

 

[Zeegoff]

Is it showing privacy mode or no connection ?

When i lose connection i unlock the car turn it on then turn off lock and it seems to come out of privacy mode. Not had any complete loss of connection but privacy mode happens frequently…

Sadly not, before reaching out to connect services I'd already enabled and disabled privacy mode, even gone as for as entering engineering mode and doing a full restart of the pcm. I've seen threads about the SIM module going bad? Could be a possibility ??‍

 

[McgR]

Is it showing privacy mode or no connection ?

When i lose connection i unlock the car turn it on then turn off lock and it seems to come out of privacy mode. Not had any complete loss of connection but privacy mode happens frequently…

I have the same since a couple of weeks. It happened 4-5 times. Never had it before but it is annoying for charging and pre conditioning. I have an appointment next week for a problem with comfort opening and locking and asked them to solve this too.

 

[Speuk]

Sadly not, before reaching out to connect services I'd already enabled and disabled privacy mode, even gone as for as entering engineering mode and doing a full restart of the pcm. I've seen threads about the SIM module going bad? Could be a possibility ??‍

Has yours been in to the service centre yet? I lost my data connection again on Monday and like you Porsche Connected Services said it needs to go in. Now waiting on Reading to find me an early slot. First available was 23rd May ? I've reached out the the SA who sold me the car and he is trying to sort a quick visit for the comms module to be reset as the first step. My concern is PVTS will not be active. I also cannot take advantage of Charge Anytime cheap rates as this relies on connection to car.

 

[Zeegoff]

Has yours been in to the service centre yet? I lost my data connection again on Monday and like you Porsche Connected Services said it needs to go in. Now waiting on Reading to find me an early slot. First available was 23rd May ? I've reached out the the SA who sold me the car and he is trying to sort a quick visit for the comms module to be reset as the first step. My concern is PVTS will not be active. I also cannot take advantage of Charge Anytime cheap rates as this relies on connection to car.

The plot thickens, this morning when starting the car, trying to bluetooth connect to my phone was giving me the same "service not available" error as I was getting with the data connection mentioned earlier on. I Did a reboot from the engineers menu for probably for the fifth time and oddly this time when it came back on I seemed to not only have Bluetooth back but LTE data connection too? Logic would suggest this is very much a software issue, physical failure surely wouldn't spring back to life and I would assume server end issues would be much more wide spread ??‍

 

[Speuk]

The plot thickens, this morning when starting the car, trying to bluetooth connect to my phone was giving me the same "service not available" error as I was getting with the data connection mentioned earlier on. I Did a reboot from the engineers menu for probably for the fifth time and oddly this time when it came back on I seemed to not only have Bluetooth back but LTE data connection too? Logic would suggest this is very much a software issue, physical failure surely wouldn't spring back to life and I would assume server end issues would be much more wide spread ??‍

Interesting.... I've done a couple of pcm reboots but might try a few more when I have time. Off to Manchester by train early tomorrow so will try when I get back.
Thanks for the heads up

 

[darth_maul_80]

I had this issue about two weeks ago for a couple of days. Tried unlocking with second key, engineer reboot and nothing worked. Then I tried 12v battery reset and it it instantly came back. I don’t know if it was software based but the 12v reboot worked for me

 

[Speuk]

I had this issue about two weeks ago for a couple of days. Tried unlocking with second key, engineer reboot and nothing worked. Then I tried 12v battery reset and it it instantly came back. I don’t know if it was software based but the 12v reboot worked for me

Thanks, did you pull a fuse or disconnect the battery for a few minutes. I'm told the comms module has its own 7v battery so thought was a 12v reset might not work.

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