3 MONTHS OFF THE ROAD FOR BATTERY FIX - ONLY 2 HIGH-VOLTAGE TECHS IN THE TORONTO REGION!!!

[RobGG]

They know how to manufacture cars. They know how to market cars. They know how to sell cars. But they have no clue on how to create a system to fix cars in a reasonable time frame.

One of the 396 battery cells on my '22 Taycan 4S "wasn't balancing", whatever that means. So they kept the car in total, 3 months at Porsche Centre Vaughan, while the company dicked around with Germany with the information flow back and forth, snail's pace responses from Germany, smoke and mirrors. Finally the car was flat-bedded to Porsche North Toronto, the only facility in the Toronto Region where all battery repairs are conducted. AND THERE ARE ONLY TWO HIGH-VOLTAGE TECHS IN THE ENTIRE COMPANY around here. Are they serious???

So any Taycan or hybrid has to come to this one facility for repair, which they do one at a time. How can Porsche possibly mismanage this way?

One the bright side, they gave me a Macan from the loaner fleet for a month, then took that back and gave me Taycan 4S from the Porsche Drive inventory, obviously at no charge. So my problems are first-world problems, and I'm okay. But seriously, keep a car for three months? This is insane.

Porsche, get your bloody act together. I'm really soured on the brand now.

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[Caraholic]

Unfortunately this seems to be happening more now a days. Hang in there you will eventually get it back I know it’s annoying.

 

[Art]

In the same boat..
I had my 2020 4S last time drivable 19th Dec 2023. They gave it back for two weeks but DC charging did not work at all. Last week they were waiting for cell's and technician for ARA4 recall but the reserved service time was passed.
Clearly Porsche does not appreciate their customers, their time or money invested.
The service handling is extremely time consuming:
- car is taken in when they have time. This may take 2-4 weeks
- then diagnosis is made and send to Germany
- diagnose is handled when someone has time
- then Porsche decides to send some parts (maybe an IGBT - maybe something more). This may take non-predictable time as the shelf is empty/supplier has only faulty parts/russians have bombed the factory/...
- then dealer receives parts and schedules time for service if the HV-guru is available - this may take few weeks
- they finally try the parts and sees the error remains
- dealer returns the parts that did not help and gives diagnosis result to Porsche ger
Return to the beginning..
I'm now in something like fourth round here and they found out the charger which was changed in January and did not help - and was returned - actually was faulty too - so it needs to be changed again. But at the same there's this recall and some cell's need to be changed.. or the battery.. or maybe something else..
151 days passed and nobody knows how many days to come.

Meanwhile few months with Audi A3 and now with handicapped Taycan (only two wheel drive).

BTW. Why do we need russian software to find out SOH or cell balance which Porsche does not tell us? Does this not bother anyone else?

 

[Fish Fingers]

They know how to manufacture cars. They know how to market cars. They know how to sell cars. But they have no clue on how to create a system to fix cars in a reasonable time frame.

One of the 396 battery cells on my '22 Taycan 4S "wasn't balancing", whatever that means. So they kept the car in total, 3 months at Porsche Centre Vaughan, while the company dicked around with Germany with the information flow back and forth, snail's pace responses from Germany, smoke and mirrors. Finally the car was flat-bedded to Porsche North Toronto, the only facility in the Toronto Region where all battery repairs are conducted. AND THERE ARE ONLY TWO HIGH-VOLTAGE TECHS IN THE ENTIRE COMPANY around here. Are they serious???

So any Taycan or hybrid has to come to this one facility for repair, which they do one at a time. How can Porsche possibly mismanage this way?

One the bright side, they gave me a Macan from the loaner fleet for a month, then took that back and gave me Taycan 4S from the Porsche Drive inventory, obviously at no charge. So my problems are first-world problems, and I'm okay. But seriously, keep a car for three months? This is insane.

Porsche, get your bloody act together. I'm really soured on the brand now.

Agree 100%.

Its the same in the UK.

If you can't fix or service the cars - don't build and sell the bloody things.

 

[tayCanadian]

sorry to hear that Rob. I purchased mine and service at Vaughan and they've been good, although I haven't had any major issues.

if it helps any, we have a whatsapp group of about 15 to 20 toronto area taycan owners who try to help each other out (not with problems like yours though lol). Let me know if you'd like to join.

A shot from a meet at Yorkdale we just had.

 

[f1eng]

The number of mechanics trained in the sevice and rebuild of the high voltage parts of EVs has nowhere near increased at the rate needed to cover their sales.

I reckon if you think of the motor in and EV being not much more complex than the fuel tank of an IC car but the "fuel system" of an EV, the battery, to be comparably complex, in some ways more so, than the engine in an IC engined car it is clear a large number of mechanics specialising in batteries are needed.

If I were younger I would be considering battery maintenance as a good business to get into, the skills will be in demand as long as we have EVs, a bit like engine rebuilds.

I don't see it getting better quickly since I don't see a push for such training.

 

[Sace]

The number of mechanics trained in the sevice and rebuild of the high voltage parts of EVs has nowhere near increased at the rate needed to cover their sales.

They probably did not factor in these extremely high failure rates when they scaled their training efforts

 

[Vim Schrotnock]

Not defending Porsche here - I've been the recipient of many days in the shop due to battery issues... But these batteries can kill someone if they don't know what they're doing.

 

[RobGG]

sorry to hear that Rob. I purchased mine and service at Vaughan and they've been good, although I haven't had any major issues.

if it helps any, we have a whatsapp group of about 15 to 20 toronto area taycan owners who try to help each other out (not with problems like yours though lol). Let me know if you'd like to join.

A shot from a meet at Yorkdale we just had.

Sure, would love to join!

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