22KW charger is now NLA

[Brombaer1971]

A few weeks ago my 2022 Taycan immobilized itself with the famous „Bordspannung gestört“ error and no rebooting helped. The dealer told me the 22KW charger to be defective and a new one would be there about 12 weeks later. After having some discussions with PAG, he told me that it will be NLA, no Information if that will ever change. Unconfirmed rumors were Financial Problems with the Company producing the charger. So about a week later I got my car back with the 11KW charger. In the meantime, dealer and PAG will establish a way to reimburse me. To be honest, that really sucked since I was using that a lot.

if your 22KW charger still works, crossing all fingers for you that it will not break. If it does, there will be downgrade.

A 2nd case appeared at the german PFF Forum a few days later.

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[freeforall]

A few weeks ago my 2022 Taycan immobilized itself with the famous „Bordspannung gestört“ error and no rebooting helped. The dealer me the 22KW charger to be defective and a new one would be there about 12 weeks later. After having some discussions with PAG, he told me that it will be NLA, no Information if that will ever change. Unconfirmed rumors were Financial Problems with the Company producing the charger. So about a week later I got my car back with the 11KW charger. In the meantime, dealer and PAG will establish a way to reimburse me. To be honest, that really sucked since I was using that a lot.

if your 22KW charger still works, crossing all fingers for you that it will not break. If it does, there will be downgrade.

A 2nd case appeared at the german PFF Forum a few days later.

Oh this is a very bad news. The 22kw OBC is so useful.
Mine broke last year and I was hoping that Porsche will do a recall at some point to replace the part with a more reliable one. It was the only thing left that is bothering me with the Taycan.
However it seems that they took a radical decision instead that really sucks.

I hope that they are doing this because there is no alternative reliable option for the time being and that they will still fit a 22kw when a reliable one becomes available.

 

[B61]

So, different company produce 11kw charging units than 22?

looks that those units are failing quite a lot.
Mine was replaced last year. It didn’t fail completely, I just noticed that it works on 5 kw only.
When i wanted to charge on DC, it didn’t charge at all…so they replaced all

 

[Brombaer1971]

I don‘t have any technical or inside knowledge, I am just relaying what I have been told from the porsche dealership.

 

[whitex]

Maybe a good compensation would be a swap for larger J1.2 battery - more battery capacity and somewhat faster DC charging to offset 50% slower AC charging. At the very least, Porsche should offer to replace owner's home 22kW EVSE with a 22kW DC charger, which would in fact charge the Taycan at 22kW at home, despite OBC being only 11kW.

 

[Brombaer1971]

In fact I did Check for 22KW DC chargers, however they seem to be pricey. And for me that would not help, since I mostly use charging in cities during the occasional 1 Hour lunch. And the 22KW is a backup when on long trips a DC charge might be not available to overcrowding or technical problems.

At Home 22KW would be luxury, but honestly 11KW is enough over night. I fully rebuild my house approx 7 years ago and the electric was build to support that. However Porsche is a luxury brand, so I find it hard to argue about just feasibility. In my 35 years of car ownership I have never experienced a downgrade and am not happy that it happens with a car that has a list price of 200K€.

 

[whitex]

However Porsche is a luxury brand, so I find it hard to argue about just feasibility. In my 35 years of car ownership I have never experienced a downgrade and am not happy that it happens with a car that has a list price of 200K€.

I absolutely agree. In EU you might have some consumer protections for manufacturer downgrading the product you paid for after the sale. As an extreme example, what if someone had a problem with the drivetrain on their Turbo S, and Porsche decided to disable a Turbo S front motor plus de-rate the rear motor to J1.1 RWD specs. Would that still count as warranty repair for the Turbo S, and fulfil the required post production/spare parts support (which I understand you guys have in EU)?

 

[B61]

Agreed with @whitex … in our country, you could demand new product or money back if they could not fix the failure…

 

[chun]

You can absolutely at the very least demand the money back for the 22kw option, as it was an option, it was not standard. And you definitely should.

A lawyer may even force them to buy the car back, as it is no longer as sold

 

[Brombaer1971]

I mentioned compensation in my original post, Porsche is going to fully reimburse me for the 22KW charger option (and add 10%). Still with all the added paid insurances (assurance etc.) this was a very bad experience. Nearly every call revealed some new bad Information.

On top of that I had quite some additional communication with the car rental company even calling me several times during the 3 week ordeal, first because they wanted to replace the rental on day 2 and sent me some mails urging me to bring in the car within a few hours (I refused bringing in, they came to swap the cars a day later). A week later calling on a sunday asking what the status is. Another Week later again this time asking me again for Status and basically telling me I am driving a car without insurance since they had not gotten any Information after day 6 (the day the cost shifts from Porsche to Service Center). The reason for all of this was because Porsche changed the assurance company and the Information workflow wasn‘t working in my case.

 

[whitex]

I mentioned compensation in my original post, Porsche is going to fully reimburse me for the 22KW charger option (and add 10%).

If that seems fair to you, you’re set. I would see it as Porsche unable to honor warranty to fix a car which they sold. I waited for over 2 years and paid for a custom build with options I wanted, vs. buying a cheaper car someone else specced and changed their mind. They should not be able to just refund parts/options which they are not willing to repair anymore, unless the customer agrees of course.

 

[chun]

If that seems fair to you, you’re set. I would see it as Porsche unable to honor warranty to fix a car which they sold. I waited for over 2 years and paid for a custom build with options I wanted, vs. buying a cheaper car someone else specced and changed their mind. They should not be able to just refund parts/options which they are not willing to repair anymore, unless the customer agrees of course.

It won't be long until someone sues, and wins quite easily at that.

I assume Porsche realized that it would be much cheaper to put a 11kw instead of replacing the 22kw every few months; and are hoping to convince owners that it's a good deal - but there's no chance all owners will accept it.

They started penny pinching everywhere they can...

 

[daveo4EV]

I'll be surprised if it ever comes back…FastDC charging is the way forward - I understand in Europe there are some countries with 22 kW infrastructure, but honestly look at volume of Taycan's and the "take" rate on the 22 kW chargers - it's easy calculus to determine it's not worth the redesign…

I'll be greatly surprised if this comes back as an option or even service parts.

 

[Brombaer1971]

One could assume that in times of declining sales it wouldn‘t be wise to alienate existing owners - no ?

 

[daveo4EV]

One could assume that in times of declining sales it wouldn‘t be wise to alienate existing owners - no ?

only if there is enough to matter vs cost to address this issue - cheaper to pay them
off vs ramping a new part - it was an option with not a high take up rate

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