bastiaan
Active Member
- Joined
- Sep 30, 2024
- Threads
- 7
- Messages
- 44
- Reaction score
- 23
- Location
- Netherlands
- Vehicles
- 2023 GTS Sport Turismo
- Thread starter
- #46
Sorry to hear that, that's a really shitty experience. At least Porsche Rotterdam have been pretty responsive and fast when issues do occur. Only crappy loaners thoughhi Bastiaan,
PC Rotterdam imports Taycans themselfI bought a 22 GTS ST from them on the 1st of november.
It broke down (yellow ring) on the 22nd of December and since I live near PC Gelderland I let it ship there.
31st december they got data out of the car, send it to Porsche in Germany who diagnosed 1 faulty cell in the HV battery. (Jan 6th)
They are planning to start fixing it the 9th of Feb. So when it returns it's been in the shop longer than on my driveway.
When I had a Tesla, everybody complained about service / parts availability. had 2 issues in 4 years. One solved on the driveway, the other one (krakende draagarmen) in the shop which cost me 4 hours waiting.
For now I got a Macan EV loaner, definately not my preferred car, however my girl loves the Macan (she never drove the Taycan).
edit: just got an e-mail, they want the macan back, i'll get an Audi A3..
Yes, things break down, but waiting 2 weeks before diagnoses start(even with christmas en NY) 6 weeks before they start repairing is in my opinion not even close to be called 'service'. They should have got the data out the day it got into the shop, based on the data allocate a preliminary repair slot and after getting the diagnoses back from Porsche Germany confirm the allocated slot.
this would bring the total repair time back to 50% or less.
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