Is it just me?

[Optima99]

Is it just me or are there other people, waiting patiently for Taycan delivery, that are beyond flabbergasted at the complete lack of communication of any meaningful variety from Porsche AG?

In most cases they hold significant deposits from each of us, and we don't even get the courtesy of updates with rudimentary facts. I for one have absolutely ZERO idea when I will see my car (I do know it is sitting in Emden) and my dealer seems to know even less (because Porsche it seems don't tell them anything either).

I think it's safe to assume that Porsche, by now, have some idea what is happening with 12v battery supply. So I suggest that either they absolutely don't care about their customers ('let them wait') or the supply situation is so much worse than they expected that they have decided to communicate nothing.

I expected so much more from Porsche AG by way of honest & regular information.

Sponsored

 

[4thPcar]

you will forget all about this aggravation when you receive your vehicle. In the meantime, throw back a pint or two. It might help make the time pass.

 

[minstril]

While it is frustrating, I don’t think Porsche can really say with confidence when this 12v battery situation will be over, so it’s not like there’s anything to communicate. I guess they could send us all an email every morning that says “yup, still waiting on batteries…”

 

[WuffvonTrips]

Is it just me or are there other people, waiting patiently for Taycan delivery, that are beyond flabbergasted at the complete lack of communication of any meaningful variety from Porsche AG?

I was lucky to get my car in June pretty much on schedule, but from what I've seen on this forum, I'm astonished that a brand that is widely regarded as premium+, is so apparently lacking in leadership/ownership of customer relationship and communications.
The reputation for making great cars is too readily restated as an excuse for shortcomings elsewhere.
Porsche know the status of every order including where a produced vehicle is located and what further action it requires, there's no good reason why a relevant summary couldn't be automatically and regularly communicated to every customer.

 

[kempez]

I was lucky to get my car in June pretty much on schedule, but from what I've seen on this forum, I'm astonished that a brand that is widely regarded as premium+, is so apparently lacking in leadership/ownership of customer relationship and communications.
The reputation for making great cars is too readily restated as an excuse for shortcomings elsewhere.
Porsche know the status of every order including where a produced vehicle is located and what further action it requires, there's no good reason why a relevant summary couldn't be automatically and regularly communicated to every customer.

I agree with this. I expected a delay and I’m not angry or anything. I do think that they could be handling things a lot better though. The dealers are just as frustrated as us, too

 

[marty_n]

Is it just me or are there other people, waiting patiently for Taycan delivery, that are beyond flabbergasted at the complete lack of communication of any meaningful variety from Porsche AG?

In most cases they hold significant deposits from each of us, and we don't even get the courtesy of updates with rudimentary facts. I for one have absolutely ZERO idea when I will see my car (I do know it is sitting in Emden) and my dealer seems to know even less (because Porsche it seems don't tell them anything either).

I think it's safe to assume that Porsche, by now, have some idea what is happening with 12v battery supply. So I suggest that either they absolutely don't care about their customers ('let them wait') or the supply situation is so much worse than they expected that they have decided to communicate nothing.

I expected so much more from Porsche AG by way of honest & regular information.

Fully agree with your sentiment! I am also very disappointed with Porsche AG. We teach kids to be upfront about issues or any bad news somehow this company is completely failing here. I hope someone from Porsche is reading the discussions here ...

 

[mcr21]

you will forget all about this aggravation when you receive your vehicle. In the meantime, throw back a pint or two. It might help make the time pass.

My experience dealing with Porsche dealerships and servicing in e.g. Spain has been very positive, less so in UK where they seem to be operating under on a "squeeze as much as you can" regime.

It is likely pronounced in the London region (correct me if I am wrong) and Audi is even worse - blaissé attitude to customers.

Besides this specific point, the experience of owning and driving a Taycan is definitely several notches above most other production sports cars.

 

[mutanthands]

What are you expecting to hear from Porsche exactly? A weekly update email saying “car still not built”?

My experience with Porsche Leeds has been good so far. If I have questions they are quick to email / phone back.etc
Any changes with my order statues, they’ve been in touch (allocation.etc).
What more do you need given the current shifting sands of manufacturing?

 

[WuffvonTrips]

What are you expecting to hear from Porsche exactly? A weekly update email saying “car still not built”?

My experience with Porsche Leeds has been good so far. If I have questions they are quick to email / phone back.etc
Any changes with my order statues, they’ve been in touch (allocation.etc).
What more do you need given the current shifting sands of manufacturing?

Personally, I'd have appreciated a weekly* automated email update with current status, next scheduled milestone and estimated delivery date. Really basic project management stuff for stakeholders. Data taken automatically from the internal management systems, no dealership involvement necessary. Most people by now appreciate the difficulties and uncertainties involved, but that in no way excuses failure to maintain and share in part the current plans and assumptions. That expectation seems quite reasonable to me in the context of a £100k investment that may have non-trivial planning implications for the customer awaiting delivery.

*EDIT- monthly would be acceptable up to scheduled freeze date.

 

[mutanthands]

Personally, I'd have appreciated a weekly* automated email update with current status, next scheduled milestone and estimated delivery date. Really basic project management stuff for stakeholders. Data taken automatically from the internal management systems, no dealership involvement necessary. Most people by now appreciate the difficulties and uncertainties involved, but that in no way excuses failure to maintain and share in part the current plans and assumptions. That expectation seems quite reasonable to me in the context of a £100k investment that may have non-trivial planning implications for the customer awaiting delivery.

*EDIT- monthly would be acceptable up to scheduled freeze date.

Under normal circumstances I’d absolutely agree, but I don’t think it’s that possible in the current state of the world. They could give a totally unrealistic estimated delivery date of (for arguments sake) 2 years, but is that much use?

For context I have an estimated delivery day of end of October. We’re around 5 weeks away and I can’t get a more exact date from Porsche, even told that estimate might change. They simply can’t commit as they don’t know. I doubt this situation can be resolved until there is some kind of certainty / consistency in the world.

They could help by sorting out Track Your Dream, but that’s a whole thread in itself!

 

[W1NGE]

Is it just me or are there other people, waiting patiently for Taycan delivery, that are beyond flabbergasted at the complete lack of communication of any meaningful variety from Porsche AG?

In most cases they hold significant deposits from each of us, and we don't even get the courtesy of updates with rudimentary facts. I for one have absolutely ZERO idea when I will see my car (I do know it is sitting in Emden) and my dealer seems to know even less (because Porsche it seems don't tell them anything either).

I think it's safe to assume that Porsche, by now, have some idea what is happening with 12v battery supply. So I suggest that either they absolutely don't care about their customers ('let them wait') or the supply situation is so much worse than they expected that they have decided to communicate nothing.

I expected so much more from Porsche AG by way of honest & regular information.

Welcome to the world of Porsche customer communications - in my 20+ years of being a customer I know no different sadly.

Lately however and I suspect due to the impact of delays across the model range my local dealer has appointed a Customer Coordinator whose role is to contact customers with orders and provide updates on delays / progress on a frequency of the customer's choosing. In principle a proactive step but the level of information exchange is low ie. 'sorry no update'.

Sponsored