My Porsche / App functions missing?

[Doc Sportello]

Is anyone else not getting the usual information on My Porsche / the app in the UK?

As of this morning, some features are missing, and the image of the car has disappeared.

iOS app version v7.23.21 Build 206, the latest I could find.

Sponsored

 

[anonymouse]

Working OK for me. I have an intermittent issue where it thinks the car is in privacy mode - they say it does this when the car has poor signal, although that seems like a dumb design choice - but if the image of the car has disappeared than your phone probably can't reach the server at all.

You know it's in privacy mode when the little icon of a car with a tick refuses to tell you the status of the vehicle. And the buttons to start conditioning or lock/unlock are disabled too.

 

[Doc Sportello]

Working OK for me. I have an intermittent issue where it thinks the car is in privacy mode - they say it does this when the car has poor signal, although that seems like a dumb design choice - but if the image of the car has disappeared than your phone probably can't reach the server at all.

You know it's in privacy mode when the little icon of a car with a tick refuses to tell you the status of the vehicle. And the buttons to start conditioning or lock/unlock are disabled too.

Yes, I thought it might be that, but I can lock and unlock, etc. Very annoying!

 

[simcity]

Have you tried deleting the app and reinstalling it again?

 

[Doc Sportello]

Have you tried deleting the app and reinstalling it again?

Good point. Will do. But even the web based version is missing the same details so I think it's car related.

 

[Doc Sportello]

Deleted and reinstalled the app: My Porsche on phone still not functional.
Deleted cookies, files and history from Chrome: My Porsche on MacBook still not functional.
Let it sleep overnight: worked like magic.
Must have been a car / server altercation. Friends once again!

 

[Dabz]

Mine's back today too on the app at last

Sponsored