Sponsored

My Porsche / App functions missing?

Doc Sportello

Active Member
Joined
Oct 18, 2021
Threads
10
Messages
44
Reaction score
58
Location
United Kingdom
Vehicles
CT4
Country flag
Is anyone else not getting the usual information on My Porsche / the app in the UK?

As of this morning, some features are missing, and the image of the car has disappeared.

iOS app version v7.23.21 Build 206, the latest I could find.
Sponsored

 

anonymouse

Well-Known Member
Joined
May 12, 2023
Threads
44
Messages
756
Reaction score
899
Location
Oxfordshire UK
Vehicles
Taycan Turbo Sport Turismo J1.2
Country flag
Working OK for me. I have an intermittent issue where it thinks the car is in privacy mode - they say it does this when the car has poor signal, although that seems like a dumb design choice - but if the image of the car has disappeared than your phone probably can't reach the server at all.

You know it's in privacy mode when the little icon of a car with a tick refuses to tell you the status of the vehicle. And the buttons to start conditioning or lock/unlock are disabled too.
 
OP
OP
Doc Sportello

Doc Sportello

Active Member
Joined
Oct 18, 2021
Threads
10
Messages
44
Reaction score
58
Location
United Kingdom
Vehicles
CT4
Country flag
Working OK for me. I have an intermittent issue where it thinks the car is in privacy mode - they say it does this when the car has poor signal, although that seems like a dumb design choice - but if the image of the car has disappeared than your phone probably can't reach the server at all.

You know it's in privacy mode when the little icon of a car with a tick refuses to tell you the status of the vehicle. And the buttons to start conditioning or lock/unlock are disabled too.
Yes, I thought it might be that, but I can lock and unlock, etc. Very annoying!
 

simcity

Well-Known Member
First Name
Sean
Joined
May 22, 2022
Threads
40
Messages
1,546
Reaction score
1,288
Location
Suffolk, UK
Vehicles
'23 Taycan Turbo
Country flag
Have you tried deleting the app and reinstalling it again?
 


OP
OP
Doc Sportello

Doc Sportello

Active Member
Joined
Oct 18, 2021
Threads
10
Messages
44
Reaction score
58
Location
United Kingdom
Vehicles
CT4
Country flag
Deleted and reinstalled the app: My Porsche on phone still not functional.
Deleted cookies, files and history from Chrome: My Porsche on MacBook still not functional.
Let it sleep overnight: worked like magic.
Must have been a car / server altercation. Friends once again!
 

Dabz

Well-Known Member
First Name
James
Joined
Jun 21, 2022
Threads
34
Messages
878
Reaction score
919
Location
UK
Vehicles
J1.1 4S
Country flag
Mine's back today too on the app at last
Sponsored

 
 








Top