Underbody Protection Panel damaged. Batteries and coolant lines need inspection. $72.5K replacement & labor cost. Dealership is Tom Wood in Indiana

[Maelstrom]

I would be appalled at their lack of competence for not putting the car in privacy mode.

Also one of the reasons I'm not mentioning anything just yet lol

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[irrelevant]

There's likely a "test drive clause" you agreed to when you took the car in for service. I think that's pretty common with vehicle service.

 

[Maelstrom]

There's likely a "test drive clause" you agreed to when you took the car in for service. I think that's pretty common with vehicle service.

Test drive I'm OK with, taking home for the evening - massive liability issues for them right there

 

[Maelstrom]

Frustrinagly the Brake and ride recalls haven't been done - apparently the parts are different for ceramic brakes, so that'll be another trip back as they both get done together ???‍

 

[MerliSYD]

Well, I just read through all 56 pages... Quite the rollercoaster of a journey!

I hate it that manufacturers can dictate that some items are not field repairable (even if their brochures/marketing/literature says it is), and that an entire assembly needs replacing, even though a small (fractionally cheaper) portion of the assembly actually needs replacing/repairing.

Two comments:
1. I'm glad that @Maelstrom wants his car back after all of this, and looks like that isn't far off.
2. I'm disappointed that this miniscule 3mm tolerance was not raised with the relevant government authorities and legally tested as "fit for purpose".

It would take a legal ruling on number 2 above that would force Porsche to actually deliver on the cost effective and environmentally friendly individual component repair option.

 

[Maelstrom]

Well, I just read through all 56 pages... Quite the rollercoaster of a journey!

I hate it that manufacturers can dictate that some items are not field repairable (even if their brochures/marketing/literature says it is), and that an entire assembly needs replacing, even though a small (fractionally cheaper) portion of the assembly actually needs replacing/repairing.

Two comments:
1. I'm glad that @Maelstrom wants his car back after all of this, and looks like that isn't far off.
2. I'm disappointed that this miniscule 3mm tolerance was not raised with the relevant government authorities and legally tested as "fit for purpose".

It would take a legal ruling on number 2 above that would force Porsche to actually deliver on the cost effective and environmentally friendly individual component repair option.

I agree with all the above, the one thing I would add on point number 2 is that it's a policy without any diagnostic data. I've asked and asked and nothing, I even asked for them to check the lines on the HV tray they were taking out....crickets, it's simply not acceptable for a car costing this much. Cars are being totalled when there could be no actual damage and/or risk and that affects all of us at renewal time.

 

[D00notD00d]

The part that doesn't feel right is why there was no attempt to repair the coolant channel or explain why it couldn't be repaired. It is unlikely to be finned internally like a radiator and the fins were crushed. That construction would require a complicated process of connecting the fins to the battery bottom to transfer heat. Most likely it's a shallow open channel with a restriction on the exit/return side and a variable speed pump. If that is how the coolant channel is constructed it is easily repaired.

The labour involved in an individual component repair is likely more costly, less rehearsed and less reliable than a full swap. And probably requires more skilled resource. Part of the equation will be who is picking up the parts bill.

 

[trick]

I agree with all the above, the one thing I would add on point number 2 is that it's a policy without any diagnostic data. I've asked and asked and nothing, I even asked for them to check the lines on the HV tray they were taking out....crickets, it's simply not acceptable for a car costing this much. Cars are being totalled when there could be no actual damage and/or risk and that affects all of us at renewal time.

Glad you have your car back - my car is still in the dealer ... insurance approved the repair weeks ago just waiting ... and waiting ... and waiting ... to get to the head of queue for battery replacement

Did go to dealer and see that another Taycan was up on one of the ramps with its battery separated so they are working through the backlog ...

Still, reflecting on this entire thread I think that the underbody 'protection' is inadequate and I am appalled that a 3.8mm ding can generate such a ridiculous repair bill ...

The Taycan may keep coming up as #1 electric car option in magazine articles, but I do wonder how these magazine ratings would be if this ridiculous issue were more widely know (and how that would impact Porsche and their desire to make it right for its customers!)

 

[mikezhang31]

I commented on reddit as well, but it is very common for major repairs to have your car taken on an extended test drive and be taken home by someone for the night. It helps them to find any random issues by mimicking a daily use scenario.

Or they can give the car back to you and only to have you discover that some how the radiator fan no longer turns on, etc-- you know, the random stuff you notice and ask if that was always the case.

 

[BigBob]

I was just thinking. I wonder what this whole experience would have been like if @Maelstrom had Porsche Auto Insurance. Would the dealer still try to bill $72.5K? Would Porsche rip them a new one for that? Would a swap of just the battery tray become an option suddenly?

Anyone out there with Porsche Insurance who could call the insurance ask a hypothetical?

Pretty sure it would be exactly the same. I’d be amazed if Porsche insurance wasn’t fully underwritten by an unrelated re-insurer.

 

[Maelstrom]

Glad you have your car back - my car is still in the dealer ... insurance approved the repair weeks ago just waiting ... and waiting ... and waiting ... to get to the head of queue for battery replacement

Did go to dealer and see that another Taycan was up on one of the ramps with its battery separated so they are working through the backlog ...

Still, reflecting on this entire thread I think that the underbody 'protection' is inadequate and I am appalled that a 3.8mm ding can generate such a ridiculous repair bill ...

The Taycan may keep coming up as #1 electric car option in magazine articles, but I do wonder how these magazine ratings would be if this ridiculous issue were more widely know (and how that would impact Porsche and their desire to make it right for its customers!)

Sorry to hear this, I'm pretty convinced that PCNA helped source a battery for me so quickly.
Is it the HV Battery that's being replaced on your car?

 

[MerliSYD]

Pretty sure it would be exactly the same. I’d be amazed if Porsche insurance wasn’t fully underwritten by an unrelated re-insurer.

Spot on... I got a quote through Porsche Insurance, and they are indeed just a broker service. They got several quotes for me and the most competitive insurance provider they could find was Dawes Insurance, underwritten by Allianz.

 

[gramorris]

I came across this today in Spain. A Porsche charger that’s been fitted with a 4” profit generation device that needs to be scaled to access to the chargers

 

[wmras]

Pretty sure it would be exactly the same. I’d be amazed if Porsche insurance wasn’t fully underwritten by an unrelated re-insurer.

it is.

 

[Maelstrom]

Got a text this morning telling me that my car is ready for pickup BUT - they submitted an insurance supplement on Tuesday which hasn't been approved yet and will be direct paid to them. They also specifically mention that all charges have to be received before they release the car.
So you're car is ready translates to, we submitted a supplement a bit late which hasn't been approved so it's ready but you cant have it because we're fucking useless!!!
Total cost of repair is $51,751!!

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