Excessive Wait for Door Replacement on Taycan in Norway - Need Advice

[Toreref]

Hi everyone,

I'm facing an issue with my Taycan where the dealership has acknowledged that the door needs to be replaced due to a creaking sound. Despite the fact that the repair is covered under warranty, I have been informed that Porsche in Norway requires approval directly from Porsche in Germany before they can proceed with such an expensive repair. Alarmingly, I'm told that getting this approval could take as long as seven months. Until then, they refuse to take any action.

This delay is extremely frustrating and, in my opinion, reflects poorly on Porsche's commitment to customer service, particularly for Norwegian customers dealing with Porsche’s official channels. It's baffling that such a high-end manufacturer would leave a customer without a solution for this amount of time. Additionally, I'm disappointed with the dealership's lack of urgency in accommodating the inconvenience caused by this issue.

I am reaching out for advice from anyone on this forum who may have encountered a similar challenge. How did you handle it? Is there any way to fast-track this approval process or am I stuck in this seven-month limbo?

Thank you for any advice or shared experiences you can offer.

Sponsored

 

[Caraholic]

Assuming you still have the vehicle while the decision is being made? If not I would request it back during this process. Sometimes the dealer can pull some strings with Porsche. However this is probably low on their list as it’s not affecting the drivability of the vehicle. I would just try and enjoy the vehicle while you wait for a new door.

 

[tigerbalm]

In 2021 – I was close to requiring a new rear door – due to some body damage I caused. No permissions or approvals required and even then it was going to be at least a six month wait for a "spare" door to be delivered to Ireland.

Taycan body panel parts do not seem to be readily available within the support network.

In the end it thankfully was not required.

 

[kurand]

There seemed to be plenty of replacement doors available in the UK during the summer. My vandalised Taycan required 2 fronts and 1 rear which were delivered to the Porsche Approved body shop within 5 days. Of course, this didn’t require any approval from Porsche because it was an insurance claim rather than a warrantee claim.

Sponsored