Porsche Crest

[Arno]

Something is wrong with my Porsche Crest hood emblem. It looks like clearcote coming off on sides and above. One can feel it with the finger tip, and thin peace as of cote is now peeling. The workshop claims it is not possible, cause the crest is not made with any coating at all, just enamel. So I wanted to check that further and googled it, then found a few others have encountered the same thing. Here is one of the links: https://rennlist.com/forums/cayenne-958-2011-2018/1190688-my-hood-emblem-is-peeling.html

I have always kept my cars super clean both inside and outside, and of old habit especially when leaving for repair or service, as it is easy to discover any scratches, bumps or damage. I always take footage and video on site right before delivery, so I may prove if anything happens (by the way I advice everyone else to do so as well, just in case). And, since I knew my vehicle was tip top shape from before, I took a closer look when picking up.

My hood and front bumper now had several ugly marks, looking like stone chips, which provable was not there when I delivered. I do have PPF so the original paint is not damaged luckily, but still I have the replace the PPF which is an expense to me . . . which it shouldn’t really. At this point I have a peeling Porsche Crest hood emblem, which to me is the “diamond” of the vehicle, and several stone chips on my rather new PPF which no longer looks good.

Any way, back to my issue mentioned above: Have anyone else noticed similar peeling on your hood emblem as I have, or is this a very rare thing? Hopefully it is!

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[wurzitup]

Should easily be covered under new car warranty. I've never experienced this on 3 Porsches I've owned.

 

[Mike in CA]

I've owned multiple Porsches over the last 35 years and have never had a problem with the emblem.

With regard to your issue, you don't include a picture of your emblem so I can't comment on that specifically, however the picture you linked to shows what looks to be the enamel finish itself peeling, not some kind of clearcoat.

I assume you showed the folks at the Porsche Center the problem and, apparently, they told you it wasn't the clear coat because the emblem isn't clear coated. OK. So, since I'm also assuming it is obvious, what did they say was causing the problem? I mean, if there is something visibly wrong with the emblem and it's apparent to everyone, it should simply be removed and replaced under warranty. It's an easy fix.

Taken together with the other issues you've described it sounds like these guys are giving you the run around.

 

[W1NGE]

Yep - warranty item as will your crests on the wheel caps when they start to peel (they will). I have mine replaced without fuss on other Porsches. Salty air is not ideal for these types of items.

 

[bj33813]

FWIW the tech at PEC Atlanta told me those are all hand painted. I am sure your dealer can get you a new one.

 

[Arno]

Updated with pictures of crest emblem peeling + stone chips hood and bumper, after service repair (video at the bottom):

 

[wurzitup]

Updated with pictures of crest emblem peeling + stone chips hood and bumper, after service repair (video at the bottom):

View attachment 26116

Is it possible the same stone chips that damaged your hood perhaps hit the emblem, and cause small chips or punctures in the enamel of the crest? I imagine once the integrity of the enamel is compromised, the enamel could start to come off like in your case.

 

[REIL]

Updated with pictures of crest emblem peeling + stone chips hood and bumper, after service repair (video at the bottom):

View attachment 26116

Here is my thread regarding PPF repair. Your tears look similar to mine. My installer took care of it no charge under warranty.
https://www.taycanforum.com/forum/threads/ppf-tear-repair.7294/post-104325

I do not have damage on my hood emblem. However yours and mine look slightly different. When I return home next week I’ll have to look at it more closely.

 

[Mike in CA]

This may be a silly question, but did the shop that applied your PPF remove the emblem? I can't really tell from your photos but is it possible that the film was applied over emblem, was partially cut away and is now peeling on the edges because it didn't adhere properly? I have to say, in the photos it does look like clear material coming up and not colored enamel flaking off.

 

[Scandinavian]

This may be a silly question, but did the shop that applied your PPF remove the emblem? I can't really tell from your photos but is it possible that the film was applied over emblem, was partially cut away and is now peeling on the edges because it didn't adhere properly? I have to say, in the photos it does look like clear material coming up and not colored enamel flaking off.

I thought the same when looking at the video. There seems to some clear layer over the crest??

 

[Arno]

Thanks for all good feedbacks guys - I appreciate that!

From bad experience, I did not want to use my car before had PPF. The emblem was previously removed by Porsche last year, an remounted by the company installing PPF which I am very pleased with. As the crest was placed in the frunk before remounting, that means there should be no PPF over it.

Everything was okay, until I got back from the Porche center last time, then with stone chips on the hood and bumper. At the same time I noticed the crest hood emblem was peeling, so there is no coincidence. The vehicle was driven by three different persons, on roads I know this is more likely to happen. I suggested to show my video to show my TBS was free of damages before delivery, but no interest.

But it surely looks like to me like there is some kind of coating on the crest emblem, and it is coming of in bits and pieces. The person on the Porsche center venke felt it himself. I proposed Porsche to give me a new crest emblem, but they refused and said it must be caused by stone chips. YES, i know - caused by them! This is my problem apparently.

This was an easy to fix and replace really, and I am open minded, but i am annoyed that this have to be a cost for me . . . and not them. It is in a clear disclaimer, but Porsche does not want to take responsibility from what they did. I even said I can take care of the PPF they damaged myself, as long as the crest emblem is replaced. Honestly, I thought that offer was more than fair, to let them of the hook. But no.

This is all very unnecessary really. A mishap or accident can happen to anyone, but then I clearly expect the workshop to take responsibility and fix it or pay my expenses. I somewhat changed my view on the good service I have encountered up to this point. We’ll see if they change their mind about it. I sends an email, as of yet I’ve got no reply. Until then, I keep off. I will surely have the PPF replaced, and probably order an new crest emblem elsewhere.

Just got confirmed the installer of the PPF, has not done any changes to the crest emblem. I didńt think so either, but had to ask to rule this out. They informed they have seen this issue before, also with Ferrari . . . usually caused by stone chips. So that lead me back to Porsche.

Well, it’s not the end of the world. The original paint is not damaged, and the PPF has done purpose “to protect and serve”. It all comes down to that this is fixable for a reasonable sum of dollars, euros, or in my case: krones.

I plan to dismount the crest emblem later on and take a closer look, and with better footage than my last ones. That shouldn’t be to hard

 

[Scandinavian]

Sorry to hear that @Arno.
Looks like you have so much proof that your car was in perfect condition before you left it with the garage. Did you actually get the negative message from the dealer principal, or just the service guys. If I had that proof I would take it further up the chain and complain. Possibly with the help of a hood solicitor.

Their response is totally unacceptable to me.

 

[Arno]

Thank you for that @Scandinavian

This dialog was going through customer service center by the way. I’ve hade my car there for repair many times, so this is uncommon and and normally goes well. I always feel they are friendly and welcoming, but that does not change the issue of responsibility. Nor damage of any sort, even big, small or tiny.

Yes, you’re probably right to take it further. I normally don’t push very hard, to avoid conflicts. But sometimes it is needed though. I agree their response is unacceptable . . . and disappointing too. I should address the issue higher up in the system, or claim this externally.

 

[bj33813]

I have had success with Porsche Customer Service.

 

[Mike in CA]

But it surely looks like to me like there is some kind of coating on the crest emblem, and it is coming of in bits and pieces. The person on the Porsche center venke felt it himself. I proposed Porsche to give me a new crest emblem, but they refused and said it must be caused by stone chips.

@Arno, in my very humble opinion, there is no way that the peeling on the emblem depicted in your photos was caused by "stone chips", The other damage on your hood, sure, but not the emblem.

If there were dings or nicks on the emblem, that would be one thing. But "stones" striking your emblem in a way that delicately pulled back the very top layer of clear material without damaging the metal emblem itself, and only along the edges? Ridiculous.

Even if your Porsche center truly believes the absurd "stone chip" theory they should still take responsibility and replace the crest as a gesture of good will to someone who is bringing them a $200K(?) vehicle for service. You could always just replace the emblem yourself, but it's the principle of the thing. I guess you just have to weigh that against the aggravation involved. Good luck.

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