UK ONLY PROGRESS THREAD - Recall: High-Voltage Batteries May Short Circuit (ARA4, ARA5).

[Porsche-Guru]

Have dropped off my car today morning for the ARA5 High Voltage battery fix.
Was informed that it is a circa. 30 hour job; so car will be in for a few days....

Will update once I receive the car back..

I have also asked them to check for the Brake Fluid Hose pipe recall issue.
They will check the car and inform.

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[D00notD00d]

Battery Cooling Fan replacement seems to be another current failure but is on demand rather than a recall.

Did you get a Taycan loan car?

I have asked my dealer for a Battery Health report when it goes in. They’ve said they’re happy to do that if Porsche GB ok it - so I’ve asked Porsche GB if they’ll ok it.

 

[Porsche-Guru]

Battery Cooling Fan replacement seems to be another current failure but is on demand rather than a recall.

Did you get a Taycan loan car?

I have asked my dealer for a Battery Health report when it goes in. They’ve said they’re happy to do that if Porsche GB ok it - so I’ve asked Porsche GB if they’ll ok it.

Nope, only got a ICE Macan.

I am however thinking of sending my petrol fuel invoices (for the courtesy car) to Porsche GB once I get my car back.

 

[D00notD00d]

Nope, only got a ICE Macan.

I am however thinking of sending my petrol fuel invoices (for the courtesy car) to Porsche GB once I get my car back.

Same here.
Mine isn’t going in until 1/8.
I asked for a replacement
Taycan for some long trips I have planned beforehand, so I could charge to 100%.
A Macan was offered from last week but I’d rather use something else.
Porsche GB have said they’ll provide goodwill instead. My Cayenne costs 85% more to fuel than the Taycan, so I’ll ask for mileage reimbursement.

 

[MajorJump]

So… in what turns out to be a pretty crappy start to Taycan ownership I believe I’ve been impacted by the battery recall.

Last week I purchased a 2020 Turbo from a Porsche Dealer. I paid, had the “unveiling”, signed all of the paperwork, transferred ownership of the car, logbooks etc etc… they then went to put the warranty on the car and it got ‘rejected’. The car was flagged with a “no sale” as it had a battery related recall on it.

I think I may be setting some sort of record here as I’ve driven my car 0 metres and it’s in for a seemingly lengthy recall.

The dealer was apologetic. I was clearly far from happy about the situation. I have been given a 2023 4S CT as a loan car until mine is sorted.

I’m awaiting the outcome of the diagnosis which has been sent to Germany which *could* land at some point this week. Then it’ll have to go in for the work, so it looks like I’ll be without my new car for some time.

I’ve been offered a full refund if I want it. Dealer isn’t overjoyed with that as they car will have racked up another owner, but they are willing.

Any advice on what options I should be considering in light of this?

1) Continue as is with the 4S and wait for my car to be sorted

2) request the refund and purchase an alternate car elsewhere

If they are replacing cells is this actually a positive thing in that I could end up with a healthier battery? Or if this could be months of hassle in the making am I best cutting and running?

 

[Porsche-Guru]

The car was flagged with a “no sale” as it had a battery related recall on it.

@MajorJump - Apologies, just to add possibly more waiting time…

There is another recall ARB0 (this is the front axle brake hose pipes) that is also causing a Stop-Sale.
It may be prudent to get your dealership to look into this at the same time - rather than have to wait again in sequence after they have been able to get the HV battery bit sorted…..

https://www.taycanforum.com/forum/t...rake-hose-pipes-arb0-365-cars-affected.20433/

 

[Murph7355]

.... .

Any advice on what options I should be considering in light of this?

1) Continue as is with the 4S and wait for my car to be sorted

2) request the refund and purchase an alternate car elsewhere

If they are replacing cells is this actually a positive thing in that I could end up with a healthier battery? Or if this could be months of hassle in the making am I best cutting and running?

Various ways to look at this.

If the car's going to be off the road for more than a few weeks, depreciation starts to be a consideration.

Is the spec of the car something you took a while to find, or readily available?

Any car can suffer these issues, so you may jump to another only to have the same thing happen at a less convenient time.

If it's a pretty std spec then I'd ask when they expect to have it fixed. If they cannot give any eta or it's more than a week or two, then get the refund and buy a different car.

If it was a particular spec you wanted, tell them you'll keep it, but that you want not only the loan car but also a consideration against depreciation for each week it's off the road. If they don't agree, refund (it's not like these are selling like wild fire even without a stop sale!). And put a back stop on it. No perfect car within x weeks, then refund.

 

[Murph7355]

PS Just had a quick look at the approved used site....

Ball Park difference between 2020 > 2021 > 2022 is around £5k a year. So I'd start your weekly depreciation bidding at £150 per week ?

 

[BigBob]

So… in what turns out to be a pretty crappy start to Taycan ownership I believe I’ve been impacted by the battery recall.

Last week I purchased a 2020 Turbo from a Porsche Dealer. I paid, had the “unveiling”, signed all of the paperwork, transferred ownership of the car, logbooks etc etc… they then went to put the warranty on the car and it got ‘rejected’. The car was flagged with a “no sale” as it had a battery related recall on it.

I think I may be setting some sort of record here as I’ve driven my car 0 metres and it’s in for a seemingly lengthy recall.

The dealer was apologetic. I was clearly far from happy about the situation. I have been given a 2023 4S CT as a loan car until mine is sorted.

I’m awaiting the outcome of the diagnosis which has been sent to Germany which *could* land at some point this week. Then it’ll have to go in for the work, so it looks like I’ll be without my new car for some time.

I’ve been offered a full refund if I want it. Dealer isn’t overjoyed with that as they car will have racked up another owner, but they are willing.

Any advice on what options I should be considering in light of this?

1) Continue as is with the 4S and wait for my car to be sorted

2) request the refund and purchase an alternate car elsewhere

If they are replacing cells is this actually a positive thing in that I could end up with a healthier battery? Or if this could be months of hassle in the making am I best cutting and running?

I'd go with a) Ask for a cheeky discount, which if not given then b) give me my money back.

It's not like there is a shortage of stock and there are numerous tales on here about 2 week waits turning into 4 week waits turning into.....etc

They should have known.

 

[D00notD00d]

So… in what turns out to be a pretty crappy start to Taycan ownership I believe I’ve been impacted by the battery recall.

Last week I purchased a 2020 Turbo from a Porsche Dealer. I paid, had the “unveiling”, signed all of the paperwork, transferred ownership of the car, logbooks etc etc… they then went to put the warranty on the car and it got ‘rejected’. The car was flagged with a “no sale” as it had a battery related recall on it.

I think I may be setting some sort of record here as I’ve driven my car 0 metres and it’s in for a seemingly lengthy recall.

The dealer was apologetic. I was clearly far from happy about the situation. I have been given a 2023 4S CT as a loan car until mine is sorted.

I’m awaiting the outcome of the diagnosis which has been sent to Germany which *could* land at some point this week. Then it’ll have to go in for the work, so it looks like I’ll be without my new car for some time.

I’ve been offered a full refund if I want it. Dealer isn’t overjoyed with that as they car will have racked up another owner, but they are willing.

Any advice on what options I should be considering in light of this?

1) Continue as is with the 4S and wait for my car to be sorted

2) request the refund and purchase an alternate car elsewhere

If they are replacing cells is this actually a positive thing in that I could end up with a healthier battery? Or if this could be months of hassle in the making am I best cutting and running?

I’d suggest letting your head rather than your heart decide, and avoid leaps of faith.

When a Porsche dealer sells a used Taycan they tick one or more boxes on the inspection report that says the battery is ok. That should require a test procedure to determine the health of the 28/33 battery modules and their cells plus the charging system. If I remember correctly the original Porsche battery warranty requires an overall state of health of not less than 80% remaining capacity at 3 years and 70% at 8 years/100,000 miles. Porsche say the overall state of health depends on the most unhealthy module/cell. Remaining battery capacity = remaining maximum range capacity. Winter range is 10-15% less than the summer temperature range that you’ll see now.

Did your dealer’s service manager conduct a full battery test? Were they not aware of the global recalls ARA4 and ARA5 that have been publicised since April? Your case suggests that there isn’t a robust stop sale on all affected Taycans. There’s sometimes tension between what the sales dept. want to pay for and what the service dept think should happen. A proper battery test takes time.
Currently there are safety recalls relating to fire and brake failure risks. Dealers shouldn’t be selling any car with an uncleared safety recall. I think actioning recalls is another tick box on the inspection report that underpins the insurance warranty.

Knowing what I know now I wouldn’t again buy a used EV without seeing a full report of the battery. Porsche PR in 2022 said that dealers can provide battery health reports. I’m not sure that the systems and dealer support is in place to enable that.

Your car would have 4 years of battery warranty remaining. Unless some other extended warranty support becomes available (my guess is that will be expensive) the car’s residual value will fall disproportionately compared to ICE cars. Do you really need a 4 year old Turbo or would a younger lesser model (which is still under the 3 year manufacturer’s warranty plus 2 years approved) give 90% of the experience for the same price? I’ve never found a use for more performance than my 4S gives. You’ll see how fast it goes on day 1 then get bored after that.

There’s lots of low or delivery mileage 2023 Taycans available on which deals may be available. They have 2-3 years of design and manufacturing improvements compared to the 2020/2021 prototypes.

 

[Boss Hogg]

If it was a particular spec you wanted, tell them you'll keep it, but that you want not only the loan car but also a consideration against depreciation for each week it's off the road. If they don't agree, refund (it's not like these are selling like wild fire even without a stop sale!). And put a back stop on it. No perfect car within x weeks, then refund.

I'd do this, good luck.

 

[MajorJump]

Thanks all, I think it’s all really good advice.

I am investigating other options. There’s another dealer calling me back tomorrow with a full breakdown of their car’s history, battery health and a live view of the recall status. I’ve found another potential option too.

The one I’d found ticked all of the spec I was looking for, but there are at least three others with dealers that are virtually identical (but each is a different colour). So I’ve got some scope.

I’ve had a long hard look at the 4S models that are available too. The one I’m driving is fantastic, and is super quick. I expect you’d only feel the benefit of the Turbo 5-10% of the time. However I couldn’t find any that had the spec I wanted that were significantly cheaper than the turbos I looked at. I’ll keep an eye out. Certainly not ruled that out.

Thanks for the support, it’s been a great welcome to the brand.

 

[D00notD00d]

Thanks all, I think it’s all really good advice.

I am investigating other options. There’s another dealer calling me back tomorrow with a full breakdown of their car’s history, battery health and a live view of the recall status. I’ve found another potential option too.

The one I’d found ticked all of the spec I was looking for, but there are at least three others with dealers that are virtually identical (but each is a different colour). So I’ve got some scope.

I’ve had a long hard look at the 4S models that are available too. The one I’m driving is fantastic, and is super quick. I expect you’d only feel the benefit of the Turbo 5-10% of the time. However I couldn’t find any that had the spec I wanted that were significantly cheaper than the turbos I looked at. I’ll keep an eye out. Certainly not ruled that out.

Thanks for the support, it’s been a great welcome to the brand.

Stock changes, take your time and make sure you get the spec you want rather than make do. It’s a buyers market, the screen price may be negotiable.

 

[D00notD00d]

Have dropped off my car today morning for the ARA5 High Voltage battery fix.
Was informed that it is a circa. 30 hour job; so car will be in for a few days....

Will update once I receive the car back..

I have also asked them to check for the Brake Fluid Hose pipe recall issue.
They will check the car and inform.

@Porsche-Guru
Any update on your car?

 

[D00notD00d]

Thanks all, I think it’s all really good advice.

I am investigating other options. There’s another dealer calling me back tomorrow with a full breakdown of their car’s history, battery health and a live view of the recall status. I’ve found another potential option too.

The one I’d found ticked all of the spec I was looking for, but there are at least three others with dealers that are virtually identical (but each is a different colour). So I’ve got some scope.

I’ve had a long hard look at the 4S models that are available too. The one I’m driving is fantastic, and is super quick. I expect you’d only feel the benefit of the Turbo 5-10% of the time. However I couldn’t find any that had the spec I wanted that were significantly cheaper than the turbos I looked at. I’ll keep an eye out. Certainly not ruled that out.

Thanks for the support, it’s been a great welcome to the brand.

@MajorJump
Did you find anything?
Has the Brake Hose Recall been mentioned as a stop sale obstacle?
It occurred to me that the battery and brake safety recalls could be a reason why Macan rather than Taycan loaners are being provided.

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