Red Circle of DEATH

[snstevens]

As I understand it, you are driving a Taycan base model loaner, right? If that's the case, and assuming it is a good match to your needs, I'd rack up the miles on the loaner while Porsche sorts this out.

Does the loan have free charging at Electrify America (as your car does)? If not I would ask them to enable that and take some trips and enjoy the driving experience. It won't get your car fixed faster, but it would be fun ?

P.S. Looking at the bright side, you might come out of this with a band new battery...

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[whitex]

I'd rack up the miles on the loaner while Porsche sorts this out.

Word of caution, read you loaner rental agreement. Last I looked there was a 100 mile a day limit, after that there was a per mile charge.

 

[snstevens]

Word of caution, read you loaner rental agreement. Last I looked there was a 100 mile a day limit, after that there was a per mile charge.

Smart advice...

 

[D00notD00d]

Things can always be worse:

https://www.ferrarichat.com/forum/threads/bricked-sf90.644012/

 

[MAPC]

QUICK UPDATE (more later):
Porsche Customer Service has been HORRIFIC.
- they talk to me and say that they will get back to me- and they never do
- they send emails with updates that are not at all accurate according to the dealer
- they don't respond to my replies to the emails
- they put in their emails 'to reply back if you have any questions' yet the email address is NO REPLY and the replies get rejected

All I can say is WOW

BOTTOM LINE- no updates in over a week and no idea where things stand

 

[Tooney]

QUICK UPDATE (more later):
Porsche Customer Service has been HORRIFIC.
- they talk to me and say that they will get back to me- and they never do
- they send emails with updates that are not at all accurate according to the dealer
- they don't respond to my replies to the emails
- they put in their emails 'to reply back if you have any questions' yet the email address is NO REPLY and the replies get rejected

All I can say is WOW

BOTTOM LINE- no updates in over a week and no idea where things stand

In the couple of times I contacted PCNA by phone, all of what you experienced is SOP.

I had to keep calling back, talk to a different agent each time (to see if an answer from some other person/department had been received), and follow up with a call a week later.
With emails I sent, an email reply from PCNA might arrive 3 to 4 weeks after my original and follow-up emails. Same thing occurred after I mailed a letter via postal mail to PCNA VP Customer Experience by name.

But the email replies from PCNA customer service always started by apologizing for the delay.

POSIWID.

 

[whitex]

QUICK UPDATE (more later):
Porsche Customer Service has been HORRIFIC.
- they talk to me and say that they will get back to me- and they never do
- they send emails with updates that are not at all accurate according to the dealer
- they don't respond to my replies to the emails
- they put in their emails 'to reply back if you have any questions' yet the email address is NO REPLY and the replies get rejected

All I can say is WOW

BOTTOM LINE- no updates in over a week and no idea where things stand

Is the world is getting dumber, less competent? My latest theory is that this could bedue to ability for anyone to share any unfiltered opinion about anything on the internet at the speed of light, combined with people able to choose to only be exposed to content similar to what they create (a.k.a. echo chambers). My theory is consistent with recent AI research, in which researchers started training AI models on its own previous generation output, which resulted in them devolving with every generation leading to a complete model collapse.
https://www.nature.com/articles/d41586-024-02420-7
Perhaps biological intelligence (i.e. humans) are no different - when left to overdose on each other's feedback without any filters we had pre-internet (peer reviews, publishers, gossip and crazy theories only spreading mouth to mouth therefore limiting the spread rate, etc), human intelligence is devolving just as AI models do, except with AI we can iterate through generations faster, so we can know what's coming for humans. Measured IQ's are dropping already:
https://www.popularmechanics.com/science/a43469569/american-iq-scores-decline-reverse-flynn-effect/

 

[snstevens]

QUICK UPDATE (more later):
Porsche Customer Service has been HORRIFIC.
- they talk to me and say that they will get back to me- and they never do
- they send emails with updates that are not at all accurate according to the dealer
- they don't respond to my replies to the emails
- they put in their emails 'to reply back if you have any questions' yet the email address is NO REPLY and the replies get rejected

All I can say is WOW

BOTTOM LINE- no updates in over a week and no idea where things stand

My suggestion is to write an email to John Capella, the Executive VP and COO of PCNA. I've found that these emails ARE responded to, usually by an assistant. I was kidded by the Forum members a while ago who suggested ChatGPT was being used to respond to me, but I've actually gotten problems resolved this way, so I don't think you'll fall victim to AI.

I've not written to John, but based on previous emails to his predecessors, his email should be --

[email protected]

To be on the safe side, cc: Tara Amos who is an Executive Case Specialist. Put a P.S. on the email that says you are copying Tara in case the email address for John is wrong. Her email is [email protected]

UPDATE - It goes without saying that you should be polite and "confused" as to why the support you are expecting has not materialized. I've found that being complementary about the car first, and then asking for help is a good way to go.

 

[whitex]

It goes without saying that you should be polite and "confused" as to why the support you are expecting has not materialized. I've found that being complementary about the car first, and then asking for help is a good way to go.

Ages old adage - "you catch way more bees with honey than vinegar".

 

[Avantgarde]

What does the dealer say? If you are simply waiting, and have a nice loaner, is it a big deal? On the other hand i acknowledge Porsche clearly has an issue with their SOPs in battery failure cases. It is hard to understand why after so many incidents they were not able to able to diagnose & act more quickly. These delays also cost them money. The mystery around these cell failures also very concerning given no clear explanation of what is going wrong with the dead cells. The initial concern about ev batteries was around potential capacity reduction after extended milage. Now it sounds like you’d be lucky to hit high miles without other unknown issues (other than wear) killing the cells prematurely.

 

[feye]

Well-- my otherwise flawless 2020 4S has failed me

Would love others' perspectives on what lies ahead for me. Here is the scene:

• drove the car without issue the other day, garaged it with approx 140 miles of range (did not plug it in)
• went to drive it a day later---range showed 25 miles
• put it on the charger and had two issues: screen said 'Charging not Possible' and red light at the charge port
• called Porsche Roadside to take it to the dealership
• when they arrived, I had the red circle of death (Electrical System Failure) and car would not engage in either Drive or Reverse (and range down to 20)
• car now at dealership waiting for service to open on Monday
• never had any issues before- was routinely getting 225-230 miles of range at 85%

Uggh.....

Feb 2023 I had exactly the same problem. Battery module broken, needed to be replaced. How long? Anything between 3 days (if they have the module and technician in the shop) and 3 months (my case).

Mine had an AC charging defect 6 weeks ago. Fixed it, drove it back and parked it until today. Without driving a single km, I got this:

Technician came, not a 12V problem, so must be the big battery.

3rd time since end of Feb 2023. Even the tow truck driver said: Very expensive car, often has a failure. I wonder how Porsche can get it's act together and get the battery quality under control...

 

[feye]

UPDATE (not pleasant, at multiple levels):
- test showed one failed cell (at least)
- dealer has had the car for 10 days
- there is another Taycan 'ahead of me' with a similar issue and it is occupying the only lift designed to work on Taycans
- the process is that after the first test, data gets send to Porsche and then they send out an inspector. They are still waiting for that inspection- and will likely be another '2-3 week'
- my process will START after that-basically a MONTH after the failure

I COMPLETELY understand and accept that mechanical/tech problems happen. What I DON'T accept is bad customer service and waiting likely well over a month for a diagnosis and solution.

Only silver lining: they are going to take back the Panamera and give me a Taycan on Friday.

STAY TUNED....

PS- I am calling Porsche Customer Service later today to have a 'chat'.

Exactly like my case. Car broke 19 Feb 2023, got it back 4 May 2023. Don't do the math, it's scary...

 

[MAPC]

What does the dealer say? If you are simply waiting, and have a nice loaner, is it a big deal? On the other hand i acknowledge Porsche clearly has an issue with their SOPs in battery failure cases. It is hard to understand why after so many incidents they were not able to able to diagnose & act more quickly. These delays also cost them money. The mystery around these cell failures also very concerning given no clear explanation of what is going wrong with the dead cells. The initial concern about ev batteries was around potential capacity reduction after extended milage. Now it sounds like you’d be lucky to hit high miles without other unknown issues (other than wear) killing the cells prematurely.

The dealer says that they are waiting for Porsche to tell them what to do, meaning what with the will approve. They have been waiting for 10 days so far.

 

[Tooney]

Details about the steps involved in replacing Taycan battery components and reliability issues with batteries in various model years are shared in a different forum. Google 'DIY Taycan'

 

[feye]

From Porsche's perspective, I don't understand why they don't have a better process for customers like all of us who have trusted them supporting a new model- I'd think they would be very on top of issues like this, very apologetic and very communicative.

Looks to me, that they totally underestimated how much support their new battery tech requires...

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