Underbody Protection Panel damaged. Batteries and coolant lines need inspection. $72.5K replacement & labor cost. Dealership is Tom Wood in Indiana

[DerekS]

Can you source and deliver your own OEM battery to them?

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[DerekS]

IMO being fired by them as a customer would be a relief. Especially if they returned the car in a drivable state.

 

[Tooney]

But @DerekS, what about Tom Wood in the Community ?

 

[DerekS]

But @DerekS, what about Tom Wood in the Community ?

Honestly I don’t even know if the stealership is to blame or if these are fixed non negotiable terms from Porsche.

But someone needs to fix this because who would buy any EV when it’s effectively disposable when you get an underbody dent?

 

[T4S]

Honestly I don’t even know if the stealership is to blame or if these are fixed non negotiable terms from Porsche.

But someone needs to fix this because who would buy any EV when it’s effectively disposable when you get an underbody dent?

Unfortunately at this point, the only way this gets fixed is if news organizations start reporting on it.

If there is a combined effort to notify the folks who report on EV news such as Electrek, InsideEVs, Teslarati, TheDrive, OutofSpec, etc. it will pick up enough steam to pressure a change.

Otherwise, it is just yelling into a void.

 

[DerekS]

So what happened @Maelstrom ?

Today was the deadline right? Did you pay the ransom to get your car back?
Will you furhter pay for the battery swap?

The suspense is killing me.

 

[irrelevant]

Maybe the OP can get lucky and the battery will catch fire and burn down the dealership.

Sounds like a lot of customers would get lucky if this happened at this dealership.

 

[whitex]

If things don’t get sorted out I would reach out to a local news outlet. They would love something like this with all the anti ev

Someone, ideally with some blue checkmark, should tweet at Elon. It would require some catchy phrasing, but if Elon replies, more than one news outlet will grab it - you have can buy 2 new Model 3's for the price of one dent repair on a Taycan!

 

[whitex]

So if a battery is 26650 with no mention of a core exchange, WTF is going on here?

What appears to be happening is a stereotypical car dealer service extorsion, taken to new heights than usual. Suddenly @Maelstrom gets the $12K core charge credit only if it turns out the battery is not damaged?!? If not damaged, why did it need replacement then? This dealer is flat out extorting money, at this point not even hiding it.

 

[whitex]

@Maelstrom , did you ever speak to an attorney? I wonder if in your state you are required to approve work quotes before dealer can start the work. The question here, did the dealer provide you with a written quote for the thousands of dollars for taking the plate off the taking some pictures, and did you authorize the work? This is just one thought. A conversation with an attorney might yield even more ideas.

At this point I'd be looking to pay back some of their hostility, and look hard at getting the repair done at another facility - why give them the profit after treatment like this? I am a believer in capitalism, so yes, they fully have the right to quote you a trillion dollars for a battery replacement if that is what they want to charge, but they should not have the right to take you car into pieces without your permission and then hold it hostage for thousands of dollars to put it back together.

 

[Uknown]

There is a massive lack of information, if something was crushed where is the video showing it or pictures ? Why didn’t the car have any alerts or issues? Etc.

For this much money and damage there should be a lot more clarity. I don’t get why they are aggressive. The whole thing is weird. It feels like someone there made a mistake, probably not what happened but from what we see in the thread so much doesn’t make sense.

I had a similar issue with Woodhouse in Omaha. The body shop took a month, charged me more than the initial estimate, said oh wait this is an EV after they took most of it apart and towed it on a flat bed to their Porsche dealer to do the work who proceeded to charge me more than the original estimate and kept charging me $500 here or $1000 there even after I got the car back. The fired one employee, I never got a clear answer and when I tried to complain to Sate farm and show them the data they didn’t seem to care. I finally just let it be, will try and avoid Woodhouse moving forward.

 

[BJCanadaMax]

@Maelstrom I’m sorry for you… this thread is hard to read without getting angry, can’t imagine what you are going through.

The tone of voice and the action makes me feel that the dealership is taking it personal. Really strange for a dealership connected to the Porsche brand. Curious why they are so hostile. I hope they loose a lot of sales and service appointments because of this thread.

No, we need the whole Porsche to lose sales in order to actually action on this. We will just have to tell everyone not to buy a Porsche EV.

 

[Maelstrom]

So, a little update after speaking with the service rep this morning (they didn't call me back yesterday). I asked them to put the car back together so it was driveable, as of yet they haven't actioned that.
They are pushing to get the repairs done and even informed me that there is a HV tray in North America somewhere so there's no need for the $5.5k freight charge. That being said, this potential for a core replacement needs to be approved by my insurance company before I do anything.
In the interim I'm going to speak to Porsche Columbus in OH as someone DM'd me about their experience with them and the fact they have a couple of Taycan techs is a bonus (Tom Wood only has 1)
My main obstacle i cant get over in my head is the total lack of diagnostic data and obviously the lack of errors and/or lights.
I'm going to call Porsche Columbus this morning (it's only 190 miles away) and see what they have to say as well as ask them for a replacement HV tray cost
Still crickets from PCNA

 

[Tooney]

@Maelstrom What do you mean by "HV tray"? The protective plate that lies under the battery assembly, or the container (lower part of the HV battery assembly) that the HV battery modules fit in? The HV battery assembly itself consists of a bottom compartment with vertical sides that holds all the cell modules, and a top lid.

https://www.boutiqueporschepoitiers.fr/pieces/taycan/9J1/2022/251-010/

 

[SHM]

So, a little update after speaking with the service rep this morning (they didn't call me back yesterday). I asked them to put the car back together so it was driveable, as of yet they haven't actioned that.
They are pushing to get the repairs done and even informed me that there is a HV tray in North America somewhere so there's no need for the $5.5k freight charge. That being said, this potential for a core replacement needs to be approved by my insurance company before I do anything.
In the interim I'm going to speak to Porsche Columbus in OH as someone DM'd me about their experience with them and the fact they have a couple of Taycan techs is a bonus (Tom Wood only has 1)
My main obstacle i cant get over in my head is the total lack of diagnostic data and obviously the lack of errors and/or lights.
I'm going to call Porsche Columbus this morning (it's only 190 miles away) and see what they have to say as well as ask them for a replacement HV tray cost
Still crickets from PCNA

Since Porsche sold these cars with the advertisement that they can repair batteries etc, I think its a case of "false advertisement" ? Maybe you can sue them in your country?

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