Heard absolutely nothing. I have emailed Autoexpress to try and get some consumer advice.
I will contact the ombudsman next week to file a complaint.
I emailed VWFS last thursday voicing my concerns and expressing my dissatisfaction, no reply.
I've had enough at this point.
Still no update. Spoke with VWFS today, my case hasn't been allocated an investigator. They are permitted 8 weeks to try and resolve my complaint, before I can independently contact the FCA (i think they said FCA) if not, its one of the UK independent regulatory bodies.
I'm not hopeful.
The supplying dealer put forward the case to Porsche GB, that was rejected.
He's put a further rejection claim in.
I will follow up with VW finance in the morning.
My local OPC told me any rejection had to be handled by the supplying dealer, hence my contact with them.
Now i will await the...
The dealer have put in a rejection request with porsche GB, he thinks they'll deny it.
They've offered market value plus goodwill, so a normal trade sale, with a goodwill sum from Porsche and a top up from themselves toward a new car.
I've made it clear to him, my next step is the finance...
I'm expecting a poor / no offer from Porsche GB over the next 48 hrs or so.
After recieving that, ill formulate a response and plan of action.
I read the thread re the Macan EV as suggested, and it appears the member got his finance cleared, and a discount on a replacement car.
I just want...
Exactly, I haven't got a clue!
I have 5 photos taken on separate occasions (out of the 11+ events) and the messages are jargon.
Post update last june, the message wording changed slightly.
This is why I have given up all faith in it being fixed, and want rid.
I also got the impression my local OPC were happy to not see it again.
I could be going round in circles and spending more and more money with no car on my drive.
Thanks for the comment. If its to do with the 12v, why would my local OPC be advised by porsche to concentrate on the HV battery, and carry out a drain and cell rebalancing? They did identify to degraded cells after all.
Obviously I have no idea, im just the unfortunate customer.
Now the...
Here's the log of my events.
TAYCAN ELECTRICAL WARNING
Tuesday 18th FEB :- First event occurs whilst driving on the motorway. Approximately 370 miles covered on the car. First long journey in the vehicle, fault appears after 87 miles covered. Day 50 of ownership.
Called to report to supplying...
Thanks everyone for their feedback and help.
Im seeking guidance where i can.
As above, I think its blatantly obvious the fault was there at point of sale, and its now down to putting that across in the correct manner to the dealer / manufacturer / finance company.
The supplying sales...
I agree, but im trying to stay away from lawyers right now.
Im giving the dealer their chance, this appears it won't be a satisfactory outcome. Ill then go to Porsche financial services (VW finance) as I am their customer and they own the car.
Failing that, then ill seek a proper legal...
Thank you for your assistance.
I apologise, im in San Francisco and have been extremely tired, but something you mentioned did raise my attention.
When wishing to
Thank you.
Just checked my posts on here, first fault on feb 18th at 380 miles(i initially said on here), reported to dealer sales team that late afternoon (service dept closed) and to the service department the next day.
That fault occurred following 87 miles of driving in one go.
The next event was the...
Thank you for your time and help.
I did indeed make a timeline, and took photos as evidence which is now in the hands of the dealer.
The first fault did indeed occurr on day 50 of ownership, at circa 350 miles on the clock, on my first long journey in the car. I had personally only put around...
Sorry I was referring to consumer rights 2015 new car purchase rejections.
Citizens advice say I can reject, but onus on me to prove car is faulty.
I have to do that through VW finance, but not approached them yet.
Supplying dealer have presented my case to Porsche GB for buy back and good...