Intermittent red warning J1.2

[4sCT21]

No response from Porsche GB to the dealer yet.

Sponsored

 

[d00d]

Thanks @D00notD00d, looks like for Taycan (J1) in the US, separate from the 3 year Porsche Connect, also there is a 10 year Porsche Connect Care that includes Smart Service;

Get notified about predictive maintenance and repair needs in the Porsche Communication Management (PCM) infotainment system of your car and the My Porsche app.

https://connect-store.porsche.com/offer/us/en-US/taycan_2022/products/bundle_connect_care_v3

 

[4sCT21]

Manufacturer has not accepted the rejection request.

Now contacting the finance company to pursue things that way.

 

[D00notD00d]

If your finance company is VWFS, they’re wholly owned by VW AG, who in turn own 75% of Porsche AG …….

I’m puzzled by any manufacturer (Porsche AG) involvement in the rejection process.
My understanding is that your contractual parties are your Sheffield dealer and VWFS.
You have no direct contractual relationship with Porsche AG, or their importer and supplier to the dealer, Porsche GB?

I think to get traction you will have to bite the bullet on legal representation, perhaps starting with an initial consultation seeking advice (if you’ve not done that already).

What’s the current working status of the car and the dealer’s fix proposal?

 

[4sCT21]

The supplying dealer put forward the case to Porsche GB, that was rejected.

He's put a further rejection claim in.

I will follow up with VW finance in the morning.

My local OPC told me any rejection had to be handled by the supplying dealer, hence my contact with them.

Now i will await the finance company's initial reply.

Hopefully legal assistance will not be required.

 

[4sCT21]

Still no update. Spoke with VWFS today, my case hasn't been allocated an investigator. They are permitted 8 weeks to try and resolve my complaint, before I can independently contact the FCA (i think they said FCA) if not, its one of the UK independent regulatory bodies.

I'm not hopeful.

 

[4sCT21]

Heard absolutely nothing. I have emailed Autoexpress to try and get some consumer advice.

I will contact the ombudsman next week to file a complaint.

I emailed VWFS last thursday voicing my concerns and expressing my dissatisfaction, no reply.

I've had enough at this point.

Sponsored