About to reject car stuck at OPC

[taycev]

Welcome everyone's wisdom here, hopefully I can share some interesting insights in return...

I remotely purchased a 2020 Taycan Turbo in a beautiful Gentian Blue with immaculate paintwork, 41k miles. Pan roof, 5 seats, 4 way climate, passenger display, surround cameras, Bose audio. List price was £56.5k, managed to lock in at £55k. As it was recently arrived stock, Mission E alloys needed a refurb and they kindly agreed to change from gloss black to two tone with silver. I did however succumb to the £1890 3 year cosmetic repair plan on the the basis I had confirmation in writing that work would be done in house at their bodyshops and not by an external SMART technician, and full body panels would be resprayed when needed. Prior collection, they realised the front splitter needed replacing after a crack, all 4 tyres renewed to Goodyears, and a prior alloy had a weld so were all replaced with a factory two tone set, all for the prior agreed price. Very nice of them.

Fully paid the day prior, went up to view and collect. An absolutely stunning showroom, and after some short last min prepping delays, a fantastic curtain reveal. Sales advisor did the best job I could ask for. I did spot a scratch or two that was swiftly dealt with. Sat outside in the car for a detailed demo and intro to the car, before we were due a quick spin around the city, I hit reverse, to find all cameras showing the red cross of death. Sales rep took it back once more to service garage.

I sat around for another 1.5 hours enjoying the showroom and the coffee, to be told they thought they fixed it, but when driving back to the front of the showroom, a camera failed again.

Given a 2025 Panamera courtesy to drive home, and told the Taycan would be delivered to me hopefully in a week.

Come shy of 2 weeks later, they're still working on the camera, and the day after I left it, the car actually got stuck under a stop-sale with ARB6 recall pending software.

Told now that cameras will need another week, and the software ETA is WC 23rd. I was offered an interim software update that would let me take it once camera work done and still charge 100%, but I'd need to satisfy the recall another time at my local OPC some time this summer (interesting as it sounds a switch to ARB7). I am also being offered £1250 in compensation provided by Porsche GB to the local OPC who will pass on to me.

Given the hassle, uncertainty, taking a day off to travel 3hrs for a failed collection, and additional depreciation likely since this mess, is it fair I reject this car unless the offer is further sweetened with more compensation or free additional warranties or services? Hard to gauge the market for them at the moment, but potentially 135 gen 1 stock will suddenly flood the market once recalls complete. Annoyingly, I can see in the repair logs the car had supposedly had intermittent surround cameras repaired on 8th May during stock prep at the OPC, so was a known issue not handled well initially.

It's a 9.5/10 spec car for me (missing rear steer) but I'm in no rush for a car.

I expect a range of opinions, no offence taken!

I'll keep the OPC unnamed as they've been very helpful given the circumstances and don't wish them any harm.

Sponsored

 

[Dabz]

Personally I'd take the offered compensation and take the car considering it's a 9/10 spec and they've addressed the cosmetic issues and done a good deal. If you reject it then it'll only be a matter of time before there's another recall for something else and we're all back to square one, so you'd potentially be no better off with a different car.

What I would say is that if you're already worried about depreciation then the Taycan isn't the right car because these things drop in value every few weeks when another fault or press story about issues is raised. I'm planning to hold on to mine until the next major refresh but expecting it to be pretty worthless by then.

 

[BJB]

I had a catalogue of errors with a 2 year old 4S CT , approved and warrantied (34 Months), from an OPC. Took them over 6 months to sort it - I was provided with loan vehicles throughout - one of the major issues being the rear wheel steer that you are pining for, so be careful what you wish for!
Bought it through my company so 'Consumer Rights' were not applicable and it was likely to be complicated and lengthy to Reject it without those rights in place. Worth keeping in mind if you are going for Rejection.
Porsche UK were hands off as they saw it as a used vehicle purchase contract between me and the OPC only coming up with a compensation offer after a legal letter - though they did payout eventually.
OPC were slow and bumbling but worked through it all and also gave me various complementary items including a service.
I had resolved to sell it as soon as I got it back all fixed, but drove it for a week remembered how much I liked it also realised there was little point as the depreciation ( I have had it for 18 months) meant a big hit.
I am with Dabz - take the compensation - at least you know you have a sorted car still under warranty.

 

[Shug]

Having your car trapped at the dealer for recalls / battery repairs seems to be a required part of Taycan ownership.

I thought the battery software update would be over the air, but that might be dreaming?

 

[MHC]

It seems like the 2020 Taycan’s are a winner or a lemon . I had a 2020 turbo built in May of 2020 and it was great . No issues over 16 months of ownership. Many earlier builds especially those from 2019 build dates had many issues I did not have. The battery issue will either be a nothing or you’ll get a new battery so other than the inconvenience that is less of a concern for me . What I would be concerned about is whether the car was in an accident and had major damage repaired . You mention one of the wheels had a weld . Splitter was broken . Cameras not working which could be wiring problem somewhere from an accident . If it’s software problem with the cameras it usually doesn’t take a week to fix. Conversely if a camera or two were replaced by a body shop it may not be working correctly with the cars software . Best of luck - whatever you do.

 

[tigerbalm]

Enjoy your new Panamera!

 

[taycev]

I've now cancelled as the discussion didn't progress further. The more I looked at it, the more it no longer made sense for me personally. Plus the lingering thought it was accident related damage.

Other opportunities will arise in future I'm sure, until then, I'll be in a strong buying position.

Hope the insights around the original negotiation , recall compensation and interim software solution are helpful to others.

 

[W1NGE]

Welcome everyone's wisdom here, hopefully I can share some interesting insights in return...

I remotely purchased a 2020 Taycan Turbo in a beautiful Gentian Blue with immaculate paintwork, 41k miles. Pan roof, 5 seats, 4 way climate, passenger display, surround cameras, Bose audio. List price was £56.5k, managed to lock in at £55k. As it was recently arrived stock, Mission E alloys needed a refurb and they kindly agreed to change from gloss black to two tone with silver. I did however succumb to the £1890 3 year cosmetic repair plan on the the basis I had confirmation in writing that work would be done in house at their bodyshops and not by an external SMART technician, and full body panels would be resprayed when needed. Prior collection, they realised the front splitter needed replacing after a crack, all 4 tyres renewed to Goodyears, and a prior alloy had a weld so were all replaced with a factory two tone set, all for the prior agreed price. Very nice of them.

Fully paid the day prior, went up to view and collect. An absolutely stunning showroom, and after some short last min prepping delays, a fantastic curtain reveal. Sales advisor did the best job I could ask for. I did spot a scratch or two that was swiftly dealt with. Sat outside in the car for a detailed demo and intro to the car, before we were due a quick spin around the city, I hit reverse, to find all cameras showing the red cross of death. Sales rep took it back once more to service garage.

I sat around for another 1.5 hours enjoying the showroom and the coffee, to be told they thought they fixed it, but when driving back to the front of the showroom, a camera failed again.

Given a 2025 Panamera courtesy to drive home, and told the Taycan would be delivered to me hopefully in a week.

Come shy of 2 weeks later, they're still working on the camera, and the day after I left it, the car actually got stuck under a stop-sale with ARB6 recall pending software.

Told now that cameras will need another week, and the software ETA is WC 23rd. I was offered an interim software update that would let me take it once camera work done and still charge 100%, but I'd need to satisfy the recall another time at my local OPC some time this summer (interesting as it sounds a switch to ARB7). I am also being offered £1250 in compensation provided by Porsche GB to the local OPC who will pass on to me.

Given the hassle, uncertainty, taking a day off to travel 3hrs for a failed collection, and additional depreciation likely since this mess, is it fair I reject this car unless the offer is further sweetened with more compensation or free additional warranties or services? Hard to gauge the market for them at the moment, but potentially 135 gen 1 stock will suddenly flood the market once recalls complete. Annoyingly, I can see in the repair logs the car had supposedly had intermittent surround cameras repaired on 8th May during stock prep at the OPC, so was a known issue not handled well initially.

It's a 9.5/10 spec car for me (missing rear steer) but I'm in no rush for a car.

I expect a range of opinions, no offence taken!

I'll keep the OPC unnamed as they've been very helpful given the circumstances and don't wish them any harm.

Walk away. These faults did not just happen which highlights procedural issues with the standard 111 point check

Plenty more Taycans in the ocean and I would skip 2020 models.

Sponsored