Poor Quality per JD Powers

[gnop1950]

from the article



I have had trouble connecting to Apple - mainly delays. I guess I have one of these problem Porsches. Time to trade it in for a Buick.

Can't say I've had any real issues with CarPlay, maybe I'm just lucky. The only time I had an issue with CarPlay was when I had just installed an OTA update for the PCM, re-logged and everything was fine. Not something it would even occur to me to report.

Now you had to say Buick, so now that silly "Alexa" Buick commercial is running in my head. Guess it must be a good commercial, but not to the level that I'd consider a Buick. ?

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[blue-GT]

Many of the brands in the table (ranking) don't even offer EVs (yet). Just another click-bait article.

 

[Skilly]

Buyers’ different expectations are acceptable given the commensurate prices paid. If you’re spending six to ten times the cost of a Chevy of course you will demand better quality control.

I had a Ferrari that begs to differ with your hypothesis.

 

[whitex]

In addition to the fact that the different brands will have very different demographics (and hence possibly different quality expectations by the drivers), there's also the fact that the more premium brands will be, on average, more feature rich. A feature that doesn't exist can't possibly have a bug, and so the "issue per car" should really be normalized by size of feature set, but it isn't.

Not quite. By normalizing for size of feature set you are misrepresenting the data. For example if a car has 20 features, and it had 2 dealership visits in its first year of ownership, it would have a normalized score of 1 repair per 10 features score. Now imagine a car with 200 features with the same normalized score, you'd think it would be just as good quality, but having to have 20 repair appointments in the first year of ownership is definitely worse in terms of quality.

Bottom line the customer cares how many problems with the car, not how many problems per feature, per kg of weight, or per number of screws or welds the car has, or per dollar spent on the car.

 

[Skilly]

What could be reasonably said is that the Taycan, given its volume of sales and issues, had a big impact on that quality measurement. Given my own experiences and what appears to the be same here, 95% of those issues originate from the PCM.

Easily avoidable and in fact, repaired in later models, yet remains pretty obvious as an issue with 2020/2021 owners. Porsche knows about it and to date is not doing much more than lipstick on a pig.

Honesty 2 issues per car is quite low considering.

 

[Kayone73]

And Tesla was omitted!

Wow how much below the bottom of the list are Tesla to not even appear on the radar ?

 

[ThePaddyWan]

Polestar was at the bottom

Still pretty happy with ours, as well as the Taycan.

Our Taycan has a lot of little, mostly non-show stopping issues. Polestar 2 has been rock solid so far.

User experience is a big common complaint though in terms of experience. I rent a lot of cars and most of the physical tactile things may bother me for a moment, but unresponsive controls or infotainment issues are things that I'm more likely to remember and complaint about.

 

[fullmetalbaal]

Not quite. By normalizing for size of feature set you are misrepresenting the data. For example if a car has 20 features, and it had 2 dealership visits in its first year of ownership, it would have a normalized score of 1 repair per 10 features score. Now imagine a car with 200 features with the same normalized score, you'd think it would be just as good quality, but having to have 20 repair appointments in the first year of ownership is definitely worse in terms of quality.

Bottom line the customer cares how many problems with the car, not how many problems per feature, per kg of weight, or per number of screws or welds the car has, or per dollar spent on the car.

If you assume every quality issue is equal to a visit, then that is perhaps true.

But if this is strictly "number of issues I had with the car" - then it's a different story.

I didn't have any issues with my app for the 911 (because it didn't have one). Does that mean it had better quality?

 

[SteveDC]

Porsche was near bottom of the list

https://www.marketwatch.com/story/c...plaints-study-finds-11656615050?mod=home-page

The software has indeed been a problem, some very serious, as with respect to power, others annoying, such as spotty CarPlay. Now we await another major software update. But software, other than power plant issues, I don’t count as major annoyances, especially after a drive! There have been issues with EA charging, but those seem to be on the mend. My plug and charge has been working lately. One clear issue for me, though, very uneven or completely absent knowledge by service reps of software features - how the car works and what it is supposed to do. I put this issue on less than stellar training by the factory, as most dealer personnel are obviously trying to resolve issues, especially since they have, in effect, no cars to sell, only to service. I am pleased with my purchase after about a year of use.

 

[dcmonks]

It's convenient that Tesla gets to stay off the chart because they refuse to provide data... but that score would put them well below Porsche.

There is also a selection bias here, though... people who buy a Buick, Dodge, Chevrolet, Genesis, or Kia (top 5 "quality" brands) are simply less likely to complain about a rattle or poor finish quality. Not to say Taycans don't have their issues, but selection bias definitely partially accounts for the low rating.

Porsche was near bottom of the list

https://www.marketwatch.com/story/c...plaints-study-finds-11656615050?mod=home-page

 

[whitex]

I didn't have any issues with my app for the 911 (because it didn't have one). Does that mean it had better quality?

If the app is part of the vehicle functionality then yes, it counts towards reliability. If the Taycan CT blew fuses every few times you put it in gravel mode, you'd likely count it as a reliability issue even though 911 doesn't have gravel mode. Even if you never used gravel mode, it still should count in general reliability score for the car.

 

[raharris]

Kind of interesting who the definition of
Reliable has changed. When I was a lad, it meant the car would start and get you consistently to where you needed to be. Now it’s based on ability to connect to CarPlay

 

[whitex]

Kind of interesting who the definition of
Reliable has changed. When I was a lad, it meant the car would start and get you consistently to where you needed to be. Now it’s based on ability to connect to CarPlay

Not just cars. Cell phones used to be judged by the ability to make and receive phone calls and their battery life. Today, if you bought a cell phone which crashed each time you got a text message, you'd call it poor quality, even if you could talk hours and hours on it. Definition of a good product moves with the product definition and its uses.

 

[rx7arai]

Polestar was at the bottom

Still pretty happy with ours, as well as the Taycan.

Interestingly, my Polestar 2 has zero issues. I’d take JD Power’s list with a grain of salt.

 

[whitex]

Interestingly, my Polestar 2 has zero issues. I’d take JD Power’s list with a grain of salt.

Nice to know there exists at least one problem-free Polestar 2.
JD Power reports aggregate data. There are people who have had no problems with their Teslas too (I personally know one). Unfortunately I am not one of them, even though I've purchased four brand new Model S.

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