Porsche app servers down?

[Gino]

I have been unable to use the Porsche app to see my battery SOC or location for over 24 hours. My service advisor told me this is a Porsche server issue and nothing to do with my Taycan.
Has anyone else experienced this type of app failure? I’m wondering if this is a global failure of the app servers or if it is only in the US or in California only.
It’s very annoying & disconcerting that Porsche can have their servers down for days which my service advisor said is normal for Porsche. Is it normal?

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[W1NGE]

I have been unable to use the Porsche app to see my battery SOC or location for over 24 hours. My service advisor told me this is a Porsche server issue and nothing to do with my Taycan.
Has anyone else experienced this type of app failure? I’m wondering if this is a global failure of the app servers or if it is only in the US or in California only.
It’s very annoying & disconcerting that Porsche can have their servers down for days which my service advisor said is normal for Porsche. Is it normal?

Nope all good here.

There is more than one server and more likely a replicated global farm of servers.

Could be region specific and / or cell provider/ other.

 

[Tooney]

If you cannot remotely access your Taycan with the app and your service advisor tells you it is a Porsche server issue and nothing to do with your Taycan, you should:
1 - get a different service advisor, and
2 - read the many forum threads about this problem, its potential causes, and recommended actions.

 

[Gino]

Thanks guys, I thought it was a bit odd that the Porsche servers would be down for over 24 hours. I will look for more information…

 

[Gino]

If you cannot remotely access your Taycan with the app and your service advisor tells you it is a Porsche server issue and nothing to do with your Taycan, you should:
1 - get a different service advisor, and
2 - read the many forum threads about this problem, its potential causes, and recommended actions.

I just tried to do a search on the Taycan Forum but the search came up empty. Can you steer me in the right direction?

 

[gtm]

Right now my app is connecting in Florida. I frequently have problems with the app due to poor, or nonexistent, cell signal. The car is fussy about connecting to a weak signal. Might be some local outages while the fire damage is being dealt with? Check in the car for connectivity (the LTE symbol).

 

[W1NGE]

I just tried to do a search on the Taycan Forum but the search came up empty. Can you steer me in the right direction?

Pull the 12v battery if all else fails or wait 24 hrs.

 

[Gino]

Pull the 12v battery if all else fails or wait 24 hrs.

Thanks, I just noticed the last time it connected was 3 days ago. I’m going to reset the PCM and see if the LTE is working.

 

[MarkR]

It has been working for me. Based on the other feedback, it does indeed appear to be local, regional or specific to your vehicle. I have had issues in the past when the servers are down, but never for 3 days.

I hope you manage to get it resolved.

 

[Gino]

It has been working for me. Based on the other feedback, it does indeed appear to be local, regional or specific to your vehicle. I have had issues in the past when the servers are down, but never for 3 days.

I hope you manage to get it resolved.

I just spoke with Porsche Connect today. It is not an issue with the Porsche Connect servers. They confirmed I have no connectivity on the vehicle. I was told I need to bring it to a Porsche dealer to do a Porsche Connect device reset which only a dealer can do.
If connectivity is not restored by resetting then the Porsche Connect module may need to be replaced.
I scheduled an appointment for mid Feb to get it fixed.

 

[W1NGE]

Thanks, I just noticed the last time it connected was 3 days ago. I’m going to reset the PCM and see if the LTE is working.

This is more of a software reboot rather than a cold start. Worth trying but suspect the latter method will be needed if no physical fault.

 

[Jhaas911]

Mine is doing it too. Trued last night and it says last connected 4 days ago. Never had a problem before. Weird.

 

[r553]

This may be unrelated but I tried to do Plug and Charge yesterday in Cocoa FL. The car connected but then disconnected and reconnected asking for my credit card. My Porsche charging subscription is active...

 

[Gru]

I can't connect since yesterday with the phone (Android) but it works fine with the iPad (iOS) ?

 

[Gru]

This may be unrelated but I tried to do Plug and Charge yesterday in Cocoa FL. The car connected but then disconnected and reconnected asking for my credit card. My Porsche charging subscription is active...

I experienced also something strange yesterday. I always stop the DC charging with the green button next to the plug. For some reason, it would not work: 1st time this happens.

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