Porsche removes recall information for USA

[whitex]

Log in, go to the "Service and Maintenance" page, scroll all the way to the bottom and there is a small box for "Recall Information". You can put your VIN there and see open recalls for your car. It's not the same way that you were using, but so far the info is available. Charging cable no longer shows up but the brake hoses do. That is the only open recall for my car that I am aware of so in my case the list looks complete.

Thanks. I tried, same information shows up as on NHTSA - only the brake recall. The charging cable recall is not showing up, but it was never completed. So either:

1. Charging cable recall is closed without actually changing cables (aged out due to unavailability of parts???)
2. The Service and Maintenance page is not showing a complete list of recalls and campaigns that the recall reminder page used to show (actually used to pop up whenever I logged in)

I suspect the latter, which tells me my car may be subject to other campaigns I have no idea about, which might have popped up since the last time I looked.

Sponsored

 

[gtm]

Thanks. I tried, same information shows up as on NHTSA - only the brake recall. The charging cable recall is not showing up, but it was never completed. So either:

1. Charging cable recall is closed without actually changing cables (aged out due to unavailability of parts???)
2. The Service and Maintenance page is not showing a complete list of recalls and campaigns that the recall reminder page used to show (actually used to pop up whenever I logged in)

I suspect the latter, which tells me my car may be subject to other campaigns I have no idea about, which might have popped up since the last time I looked.

I honestly don't remember if the charging cable ever showed up on the NHTSA site as a recall. It isn't shown on the NHTSA site currently. Like you, I only see the brake hose recall, and that is on both sites. I just got back from having my car in for and A/C issue. The service advisor saw the brake hose recall as well as open "service campaigns" for the cabin heater, a reprogramming of the thermal control unit and the charging cable replacement. Porsche seems to have gone to displaying only official NHTSA recalls, and hiding those pretty well too boot. The sort of good news is that any service campaigns for your car do show up on your service advisor's screen.

 

[ShiftyWolf]

I just checked and NHTSA shows 18 recalls - including the 240V cable - when searching by model without the VIN. At least on my 2021, neither the Porsche app nor NHTSA showed every open recall by VIN. In my case, the dealer found two open recalls when I took it in for an inspection shortly after buying used.

 

[DanK]

This page still works for me:
https://recall.porsche.com/prod/pag/vinrecalllookup_V3.nsf/VIN?ReadForm&c=usa

 

[whitex]

This page still works for me:
https://recall.porsche.com/prod/pag/vinrecalllookup_V3.nsf/VIN?ReadForm&c=usa

It only shows one recall for me (brake lines), and you have to enter the VIN number so it's not integrated with My Porsche. The other page auto filled VIN information from MyPorsche, and for me it used to show two recalls just before they removed it (brake lines and charger recall) - neither have been performed on my car to date.

 

[WasserGKuehlt]

Recalls are a legal/regulation issue; there are clear rules that describe when one must be issued, and I suspect they are solely based on impact to safety. The “voluntary” aspect of a recall merely denotes whether it was the manufacturer itself coming forth based on user reports and internal investigations, or it was the legal entity overseeing these rules that coerced the manufacturer into action.

There is absolutely nothing in there about “good will”, “transparency” etc.; those are adjectives added after the recall has been issued, to assuage the concerns of the public. (“Are you saying this charger can burn down the house?”)

Informing owners of pending recalls falls under that legal obligation - all known addresses, via certified mail etc.; informing them via a website is definitely not required, and falls under “being transparent” - possibly to a fault. I imagine that seeing one of those pop up every month, or seeing 4-5 of them at the same time makes for unsettling reading; it’s not difficult to see how one’s interpretation of the text (which is itself highly curated) leads them to stop driving the car (or selling it altogether). There is a penalty associated with that transparency, and so a company would fall back to the minimally legally required communication - it is related to profits, but not in the “greedy” sense (cutting costs/stop spending) but more in the “stem unnecessary losses/stop losing” direction.

Campaigns are even less of a requirement; if they are not safety related, then I see zero reason for the user to know that the manufacturer is working with its dealers to, say, devise a fix for a piece of rattling trim. I suspect Porsche tried to be open (to some degree) and it backfired in terms of brand appeal and/or trustworthiness. It doesn’t mean the campaigns stop, just that it’s better for both sides - what you don’t know can’t hurt you (and if it can, it’s a recall).

 

[Donlam]

My car rock solid so far and no official recall here in Ireland.

Sponsored