Red Circle of DEATH

[jld1]

Not sure what "traction" battery is but I wish you a speedy recovery. Doesn't sound like the issue I'm having with the modules, or maybe it is, either way both lead to the Red RIng of Death™️

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[MAPC]

I don't know what that means either- Googling didn't help. I have a call back into my SA.

 

[Tooney]

Traction battery = HV battery. Provides traction to the Taycan.
As opposed to the 12v battery.

 

[MAPC]

Traction battery = HV battery. Provides traction to the Taycan.
As opposed to the 12v battery.

That is what I figured- I just hadn't heard it called the traction battery before...basically it Is the EV Battery'.

Something tells me that I will be driving this Panamera for a while ;(

PS- after the Taycan, the Panamera feels INCREDIBLY slow!

 

[snstevens]

PS- after the Taycan, the Panamera feels INCREDIBLY slow!

Yep. Once you drive an EV it is hard to go back...

 

[MAPC]

UPDATE (not pleasant, at multiple levels):
- test showed one failed cell (at least)
- dealer has had the car for 10 days
- there is another Taycan 'ahead of me' with a similar issue and it is occupying the only lift designed to work on Taycans
- the process is that after the first test, data gets send to Porsche and then they send out an inspector. They are still waiting for that inspection- and will likely be another '2-3 week'
- my process will START after that-basically a MONTH after the failure

I COMPLETELY understand and accept that mechanical/tech problems happen. What I DON'T accept is bad customer service and waiting likely well over a month for a diagnosis and solution.

Only silver lining: they are going to take back the Panamera and give me a Taycan on Friday.

STAY TUNED....

PS- I am calling Porsche Customer Service later today to have a 'chat'.

 

[Caraholic]

So far it’s about the norm. Typically takes 3-6 months for the cell repair. The battery replacement is a much faster solution. My vehicle has been in for over five months now total in my one year ownership. Time is continuing to tick as it’s still in the shop. Wish you the best of luck patience is a blessing

 

[MAPC]

So far it’s about the norm. Typically takes 3-6 months for the cell repair. The battery replacement is a much faster solution. My vehicle has been in for over five months now total in my one year ownership. Time is continuing to tick as it’s still in the shop. Wish you the best of luck patience is a blessing

It is amazing to me that Porsche finds this level of servide to be acceptable on a $100-200K car. This is my eighth Porsche so needless to say I am a big fan, but this is incredibly disappointing.

 

[Caraholic]

I couldn’t agree more, extremely unimpressed. This is only my fifth Porsche so I know I’m a small fish. It still is just unimaginable the amount of problems/unable to fix/time in shop this car has had.

Porsche relations hasn’t done much at all. Really expect them to step up and buyback the vehicle or give me a working one. They still have no clue what’s wrong and why it’s overheating every time it charges.

So who knows how long it will be in the shop or if it will even fix it this time (fourth time in for the same issue). On top of that there is still the pending ARA4 recall which who knows how long it will take to fix. In a year of ownership it spent the same amount of time in the shop as it did in my driveway. Which will quickly flip the other way as this drags on.

With that said out of the 3 loaners I have had two were Taycans. I have had those two Taycans for four months and probably 10k miles and have never had one issue with either of them. The dealer has always been excellent to me. Just upset with Porsche HQ.

 

[MAPC]

I couldn’t agree more, extremely unimpressed. This is only my fifth Porsche so I know I’m a small fish. It still is just unimaginable the amount of problems/unable to fix/time in shop this car has had.

Porsche relations hasn’t done much at all. Really expect them to step up and buyback the vehicle or give me a working one. They still have no clue what’s wrong and why it’s overheating every time it charges.

So who knows how long it will be in the shop or if it will even fix it this time (fourth time in for the same issue). On top of that there is still the pending ARA4 recall which who knows how long it will take to fix. In a year of ownership it spent the same amount of time in the shop as it did in my driveway. Which will quickly flip the other way as this drags on.

With that said out of the 3 loaners I have had two were Taycans. I have had those two Taycans for four months and probably 10k miles and have never had one issue with either of them. The dealer has always been excellent to me. Just upset with Porsche HQ.

I share your sentiment re dealer vs Porsche HQ (or at least Porsche NA)- I cannot fault my dealer.
PS- and I miscounted-the Taycan is my ninth Porsche (2 Boxsters, 3 911's, 2 Macans, 1 Cayenne, 1 Taycan).

 

[Vim Schrotnock]

It's nice to hear that people have some very good dealerships that are doing what they can to minimize the incredible inconvenience these problems cause. My dealership has been exemplary, and I think it's important for people to decouple the dealership from Porsche when possible. I can say that my response from Porsche customer service has also been excellent. It's a real shame that Porsche simply didn't do the proper engineering on the basics (Charging system, battery pack, brakes).

I'm now driving what I believe to be one of the most beautiful cars on the road, with one of the best driving experiences - when it works - . I simply don't have any confidence in the reliability of the car at this point, and as a result I just don't see myself getting another Taycan, or a fully electric Porsche of any kind.

 

[timo]

Mine was at the dealer for 3 months for battery module replacement. What you're describing is pretty standard.

 

[snstevens]

It's nice to hear that people have some very good dealerships that are doing what they can to minimize the incredible inconvenience these problems cause. My dealership has been exemplary, and I think it's important for people to decouple the dealership from Porsche when possible. I can say that my response from Porsche customer service has also been excellent. It's a real shame that Porsche simply didn't do the proper engineering on the basics (Charging system, battery pack, brakes).

I'm now driving what I believe to be one of the most beautiful cars on the road, with one of the best driving experiences - when it works - . I simply don't have any confidence in the reliability of the car at this point, and as a result I just don't see myself getting another Taycan, or a fully electric Porsche of any kind.

Porsche simply won't be in business in 10 years if they can't get the transition to EV cars to be flawless in terms of their reliability and maintenance (both low occurrence of issues requiring service, and fast turnaround when service is needed).

For that reason I have hope that all of us have already lived through the absolute worst part of the "bleeding edge" phase of new Porsche EV technology. Porsche has a chance to build on what they've learned, and release cars that live up the the Porsche brand. I believe that owners of the new MY25 Taycan and the new Macan EV are both going to experience an entirely different situation when it comes to reliability and dealer support/maintenance. Yes, I get that there still aren't enough EV-trained techs, but that is changing too -- it has to.

At the end of the day, you'll have to decide whether Porsche has crossed the line in your mind that puts them in the "never buy one of those again" category. For me, it has been worth the hassles, and I would buy another Taycan or Macan - no question.

Also want to say - No matter which way you go, thanks so much for your contributions to this forum. I've enjoyed reading your posts

 

[whitex]

So far it’s about the norm. Typically takes 3-6 months for the cell repair. The battery replacement is a much faster solution. My vehicle has been in for over five months now total in my one year ownership. Time is continuing to tick as it’s still in the shop. Wish you the best of luck patience is a blessing

Which model year Taycan?

 

[whitex]

Yes, I get that there still aren't enough EV-trained techs, but that is changing too -- it has to.

Their best seller, the Macan, just became electrified (with EU dropping the gasoline version completely). The volumes should be much higher than Taycan, so they will have to up their EV service game, or become a niche player for customers who buy Porsches as garage/driveway decorations, and automotive masochists. Good news is more EV volumes will drive more revenue which should help expending the service network, unless of course Porsche chooses to pocket the profits over investing in expanding EV service.

IMO they should swallow their pride and learn from successful players. Don't make the same mistakes like with PMC+/PMCC - all they had to do is look at Tesla mobile connector, which went through a similar set of issues a decade earlier, ending up recalling them all and adding a temperature sensor (Tesla started with larger wire, so it wasn't as bad a Porsche) - had Porsche researched that, their very first PMC+ and PMCC could have had the right wires and sensors. For faulty HV batteries for on the other hand, Tesla does not repair the one you own, they provide you with a new or refurbished one with same of better state of health/remaining capacity (sometimes you even get a larger battery). This streamlines the process a lot, people at individual service centers don't need to know hot to repair individual modules, they just swap in their spare battery and ship your old one for refurbishing. Each shop can keep a spare or a few in stock, coming in with a "red circle of death" equivalent translates to a few days of service at worst.

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