Was your Taycan delivered with missing specs?

[whitex]

They should simply get the money refunded for what wasn’t delivered.

I’m going to have to challenge that. Imagine your Taycan came with no rear motor. Would you accept delivery and a check for whatever the rear motor costs (maybe $5K), but no option to ever retrofit the rear motor? If not, that means there are parts you are not willing to live without in exchange for their value. Taycan is not just a sum of its parts.

Sponsored

 

[simcity]

I’m going to have to challenge that. Imagine your Taycan came with no rear motor. Would you accept delivery and a check for whatever the rear motor costs (maybe $5K), but no option to ever retrofit the rear motor? If not, that means there are parts you are not willing to live with and in exchange for their value. Taycan is not just a sum of its parts.

Well sure that would be a rather substantial omission. A car should have all its base level component features present on delivery. I don’t think that’s the same thing at all.

 

[Mtljckt]

Well sure that would be a rather substantial omission. A car should have all its base level component features present on delivery. I don’t think that’s the same thing at all.

If Porsche considered it important to promise they would retrofit something, mentioned it will be free of charge and made you sign before delivery, then it is substantial enough.
The car pushes the driver's seat to the back, moves back the steering wheel (if you were lucky) so you can easily go in and out of the car. Even if it wouldn't be a matter of principle, it is a premium car, there still is a matter of significant comfort for tall drivers since the wheel gets in your way/chest. It is not a gimmick, but part of the car's design. Like the small spot for your elbow in the mid pillar.

 

[whitex]

Well sure that would be a rather substantial omission. A car should have all its base level component features present on delivery. I don’t think that’s the same thing at all.

Electronic steering column is a base level component for some Taycan trims.

 

[simcity]

Electronic steering column is a base level component for some Taycan trims.

Electric steering wheel option is definitely a cool feature when you use it but honestly you forget about it once it’s set.
I personally wouldn’t fret over it but each to their own.

Clearly doesn’t bother some folks. A missing motor might though.

 

[RAHRCR]

Jurisdiction could say your contract is with the dealership. They promised a retrofit and they have the capability (e.g. service). The local dealership told me this recall goes on behalf of the dealership that sold me the car, it is written in their system.

Even without a service in place, dealerships run on reviews. I assure you a lost customer hurts them much more than it hurts Porsche themselves. The customer goes to a different dealership or chooses a different car brand. Since I have nothing against Porsche's engineers I was considering getting a 911 in the future. It will definitely be with a different dealership.

All in one, the balance is in customers favour, a single negative review can make the dealership lose a customer in the future. They won't even know it but in the big picture these things help the consumer. I guess we all read reviews before placing an important order, right?

If the objective is to punish the dealer, I guess this would have some effect. For this particular issue, the only option the dealer has is to provide free parts, service, or cash/credit based on a shortage of parts at Porsche AG. Tough position to be in for sure.

 

[whitex]

Clearly doesn’t bother some folks. A missing motor might though.

Exactly, it depends on a customer. I bet Porsche would find customers willing to take a CT4 with a missing front motor prices as RWD.

Btw, just to be clear, I completely understand parts shortages. Removing options availability at order time, not pleasant, but just part of reality, as that happens before customers commit to any non-refundable deposits. Taking an order and then delivering with missing parts, more annoying, but acceptable as long as the customer was offered deposit back or a re-order. Getting a customers to accept the car on the condition of performing future retrofit, then reneging on it, assigning some arbitrary value to the missing retrofit (which is not the price the dealer is willing to perform the retrofit) - not acceptable.

 

[whitex]

If the objective is to punish the dealer, I guess this would have some effect. For this particular issue, the only option the dealer has is to provide free parts, service, or cash/credit based on a shortage of parts at Porsche AG. Tough position to be in for sure.

With direct sales model, customers can hold the manufacturer responsible (like Tesla is being sued for undelivered features). With the dealer model, customer can only hold the dealer responsible - no choice on the matter. The dealer in turn can sue the manufacturer. Dealers have been fighting hard in the USA to legally protect their position as a forced intermediary (ban direct sales model), so obviously that is what they want. Everything has its advantages and disadvantages, having a monopoly being the middleman can be profitable, but it also means dealers have a monopoly on taking the blame for manufacturer's missteps.

 

[simcity]

Getting a customers to accept the car on the condition of performing future retrofit, then reneging on it, assigning some arbitrary value to the missing retrofit (which is not the price the dealer is willing to perform the retrofit) - not acceptable.

Agree that if the value offered for not being able to perform the retrofit is less than the total value of the option at the time the order was placed, then *in my opinion* the person justly has cause that Porsche (or the dealer not sure who signed what exactly) has acted in bad faith.

Ultimately everything has a monetary value. If the parties can’t agree on that value, then another course of action needs to be taken.

 

[whitex]

Agree that if the value offered for not being able to perform the retrofit is less than the total value of the option at the time the order was placed, then *in my opinion* the person justly has cause that Porsche (or the dealer not sure who signed what exactly) has acted in bad faith.

Ultimately everything has a monetary value. If the parties can’t agree on that value, then another course of action needs to be taken.

The value of the option at the time of the order is not the value to be compensated. That value is not easy to determine, as it depends on a customer. Customer is buying a whole car, not a bunch of parts. You cannot deliver half a car to a customer and expect the customer to pay half the price. If people are unhappy with the compensation, that means the option is worth more to them than the amount they got. The value of this option is the smaller of two:

1. the actual amount of money dealers are able and willing to retrofit it for
2. the amount of money the customer is willing to take instead

 

[simcity]

The value of the option at the time of the order is not the value of it today. Today's value is not easy to determine, as it depends on a customer. Customer is buying a whole car, not a bunch of parts. You cannot deliver half a car to a customer and expect the customer to pay half the price. If people are unhappy with the compensation, that means the option is worth more to them than the amount they got. The value of this option is the smaller of two:

1. the actual amount of money dealers are able and willing to retrofit it for
2. the amount of money the customer is willing to take instead

That’s your opinion. If the OP wants to take up the fight then he’ll doubtless need to take up it with whatever small claims court (or equivalent exists in Romania).

Or as he’s hinted go for it on social media.

 

[Hirschaj]

Electric steering wheel option is definitely a cool feature when you use it but honestly you forget about it once it’s set.
I personally wouldn’t fret over it but each to their own.

Some people, like me, have 2 main drivers of their rat a who could operate the car at any given time. The electronic steering column (with memory) becomes a really important feature in that case.

 

[MrBlueSky]

Some people, like me, have 2 main drivers of their rat a who could operate the car at any given time. The electronic steering column (with memory) becomes a really important feature in that case.

I hear what you're saying and, everyone has their own take. Here's mine.

In all honesty, the only other person that drives my cars is my wife. She adjusts the seat (reach and height) and the mirrors. She has never asked about adjusting the steering wheel - ever. Most people don't in my experience.

It's one of those options that creates an unexpected convenience for most people but that's about it for the average driver. Once I manually adjust it so the feel is right for me, it has minimal/zero affect on my wife's driving ability or comfort and getting in or out.

My CT has it listed as being fitted but I'm awaiting confirmation from my SA. I wasn't expecting it (withdrawn as part of the memory pack before the car was locked in) and won't miss it if it's not there. In my case, it just isn't that essential and I wouldn't have specc'd it if it was an individual option. ?‍

That said, if I was promised a retro-fit or compensation then, I'd be a bit peeved if that didn't transpire. I'd still take the car though.....

 

[Hirschaj]

I hear what you're saying and, everyone has their own take. Here's mine.

In all honesty, the only other person that drives my cars is my wife. She adjusts the seat (reach and height) and the mirrors. She has never asked about adjusting the steering wheel - ever. Most people don't in my experience.

It's one of those options that creates an unexpected convenience for most people but that's about it for the average driver. Once I manually adjust it so the feel is right for me, it has minimal/zero affect on my wife's driving ability or comfort and getting in or out.

My CT has it listed as being fitted but I'm awaiting confirmation from my SA. I wasn't expecting it (withdrawn as part of the memory pack before the car was locked in) and won't miss it if it's not there. In my case, it just isn't that essential and I wouldn't have specc'd it if it was an individual option. ?‍

That said, if I was promised a retro-fit or compensation then, I'd be a bit peeved if that didn't transpire. I'd still take the car though.....

Yeah, I totally understand your use case and I agree with everything you said. What annoys me, and you did NOT do this, is when people make emphatic statements and don’t consider that other people have different requirements, perceptions, or expectations. I see it all the time across the internet and it seems to only be getting worse. End rant, sorry to derail the conversation.

 

[Terrance Sig]

Mine was delivered without the Glacier Blue LED matrix lights. No notice given. Working on a retrofit

Sponsored