RIP Porsche Connect App

[Deleted member 7514]

Stopped working
Anyone knows how to find widget of MyPorsche for iOS?

There isn’t one was on the old one but not on Myporsche app sadly…

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[B61]

There isn’t one was on the old one but not on Myporsche app sadly…

Yes, i know.
I was using widget of old app…it worked till recently.

 

[Deleted member 7514]

Yes, i know.
I was using widget of old app…it worked till recently.

Think it’s when the connect app “updated” that mine stopped working sadly really annoying - suggest you do a comment to the developers on the App Store perhaps like i did - enough ppl complain and they will update surely..

 

[B61]

Already wrote that such amazing car deserves much, much better app

 

[B61]

Got response from Porsche:

Dear Humans1/3, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our app. The main features of the Connect app are implemented in the My Porsche app and we are committed to continuously improving our app. The widgets will be available in the near future. In case you want to share further feedback - could you kindly provide us with more information (e.g. Porsche ID, app version) via "Account" -> "Contact and Help" -> "Report an Issue with this app" or please contact [email protected]. Thank you. Best regards, Your Porsche Contact Team"

 

[whitex]

Got response from Porsche:

Dear Humans1/3, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our app. The main features of the Connect app are implemented in the My Porsche app and we are committed to continuously improving our app. The widgets will be available in the near future. In case you want to share further feedback - could you kindly provide us with more information (e.g. Porsche ID, app version) via "Account" -> "Contact and Help" -> "Report an Issue with this app" or please contact [email protected]. Thank you. Best regards, Your Porsche Contact Team"

Ha ha, "will be available in the near future" means "we have no committed plans to do this, but might do it one day". No Apple Watch support either (and no way to securely integrate granting third party apps access to Porsche account, since Porsche is still in the dark ages when it comes to security features - they haven't yet discovered two factor authentication, forget auth tokens).

 

[Deleted member 7514]

Got response from Porsche:

Dear Humans1/3, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our app. The main features of the Connect app are implemented in the My Porsche app and we are committed to continuously improving our app. The widgets will be available in the near future. In case you want to share further feedback - could you kindly provide us with more information (e.g. Porsche ID, app version) via "Account" -> "Contact and Help" -> "Report an Issue with this app" or please contact [email protected]. Thank you. Best regards, Your Porsche Contact Team"

Near future response is what i got back too… think their definition of near future though is in line with deliveries so 2025 ?

 

[ben1]

The Porsche app is clearly much worse than the Tesla app.
Half of the time, the info in the Porsche app is outdated. There is a fundamental problem with how it gets its info from the car.
With the Telsa app you could even easily track the car's location in real time.

 

[whitex]

The Porsche app is clearly much worse than the Tesla app.
Half of the time, the info in the Porsche app is outdated. There is a fundamental problem with how it gets its info from the car.
With the Telsa app you could even easily track the car's location in real time.

It's not just the app. Porsche entire car-cloud-app architecture is amazingly primitive. If I was to guess, it's a bunch of open source components, like MQTT and some database back-end, duct-taped together to meet some requirements written by marketing who have never used a good car app. Tesla app is not perfect, but based on a very different architecture - the biggest difference is that the app actually gets an almost real-time direct connection to the car, Porsche app just syncs with some database on the cloud, as does the car, hence all the delays. The fact that the car intermittently keeps telling me my windows are open, even on doors which haven't been touched for weeks, tells me that even that crappy architecture is implemented poorly (the windows were not opened for weeks, the doors were not opened for weeks, so it's not "an old status").

There is only one advantage of Porsche app over Tesla - when I want to quickly turn on pre-conditioning, I can do that on the Porsche app without waiting for the app to connect to the car. On a Tesla app, I sometimes I have to wait 10-20s for it to connect to the car before I can pre-condition. However, Porsche solution has a major drawback in that sometimes it cannot talk to the car, but it will not notify me of that if I already put the phone away, which makes this an unreliable advantage.

 

[ben1]

It's not just the app. Porsche entire car-cloud-app architecture is amazingly primitive. If I was to guess, it's a bunch of open source components, like MQTT and some database back-end, duct-taped together to meet some requirements written by marketing who have never used a good car app.

Indeed. I have the same feeling.
It shows Porsche does not take software quality serious.

For me it is one of the reasons to not buy a Porsche again. It is my first Porsche. I am happy with it. And I will keep it for many years. But it will also be my last Porsche. The general quality level is just not aligned with the price tag, in my opinion.

And you see they do not even try to be top quality. The car is 3 years on the market and the car-app infrastructure is still very poor.
This is not about cost. Compared to the price of the car, this is not a high cost to do it right. It is about lacking the mentality to try to make a top quality product.

 

[Deleted member 7514]

Indeed. I have the same feeling.
It shows Porsche does not take software quality serious.

For me it is one of the reasons to not buy a Porsche again. It is my first Porsche. I am happy with it. And I will keep it for many years. But it will also be my last Porsche. The general quality level is just not aligned with the price tag, in my opinion.

And you see they do not even try to be top quality. The car is 3 years on the market and the car-app infrastructure is still very poor.
This is not about cost. Compared to the price of the car, this is not a high cost to do it right. It is about lacking the mentality to try to make a top quality product.

I see your frustration but I’m driving the car not the app. The app is a bonus but would it stop me owning a super car ? No.

 

[whitex]

Indeed. I have the same feeling.
It shows Porsche does not take software quality serious.

For me it is one of the reasons to not buy a Porsche again. It is my first Porsche. I am happy with it. And I will keep it for many years. But it will also be my last Porsche. The general quality level is just not aligned with the price tag, in my opinion.

And you see they do not even try to be top quality. The car is 3 years on the market and the car-app infrastructure is still very poor.
This is not about cost. Compared to the price of the car, this is not a high cost to do it right. It is about lacking the mentality to try to make a top quality product.

It's not about quality. Porsche has ok quality, though far from the perfection some Porsche fans would claim. I've had my Taycan 2 months now, there is something wrong with the door handles (the car unlocks itself sometimes when I close it), there is a high frequency noise at 50mph from the 1st gear on the back axel, and the seats started to squeak. From some of the stuff I read, about superiority of Porsche quality, those things caught me a little by surprise at only 2 months. HOWEVER, I don't care to live without my car while the dealer changes out door handles which might or might not fix it, I doubt they can even fix the transmission noise, and I fixed my own squeak by lubricating the leather part which rubbed against plastic - same as I did on all my Teslas.

The problem with Porsche software IMO is lack of budget. They don't sell enough cars to be able to fund an expensive software department. The guys who can, such as Apple, Amazon, Microsoft, Google, Tesla, Daimler, etc. - they have way higher budgets to hire experts, which are become more and more rare and higher priced (not that I am personally complaining about this). Then there is the current generation of programmers who are very much cut and paste, splice together, type designers. Most programmers don't design stuff from scratch, nor could they really - heck, a lot of Computer Science programs no longer teach their students what a pointer is! I bet that was all that Porsche could afford, so those programmers just looked at IOT devices and realized "hey, free MQTT protocol and software", and "oh look, free sample code updating the database", etc, etc. Could Porsche do better, sure, but it would eat into their profits, so they won't. Maybe someday an open source project will appear for controlling cars. All car manufacturers will contribute to it, and therefore they will all get the benefits of the project. Until then, Porsche will have what they have. If they wanted to rewrite the current car-app-server software, that would be a few million dollars, which I bet they are not willing to spend. Taycan charging interface is also a good example of lowest bidder programming - no UX design. They probably tasked some contractor with implementing the charging interface, so that contractor just mirrored the ISO15118 concepts and API's, exposing them directly to the end user. *sigh*

 

[ben1]

I see your frustration but I’m driving the car not the app. The app is a bonus but would it stop me owning a super car ? No.

A 100keuro car in 2023 should have a high quality app too.

 

[ben1]

It's not about quality. Porsche has ok quality, though far from the perfection some Porsche fans would claim. I've had my Taycan 2 months now, there is something wrong with the door handles (the car unlocks itself sometimes when I close it), there is a high frequency noise at 50mph from the 1st gear on the back axel, and the seats started to squeak. From some of the stuff I read, about superiority of Porsche quality, those things caught me a little by surprise at only 2 months. HOWEVER, I don't care to live without my car while the dealer changes out door handles which might or might not fix it, I doubt they can even fix the transmission noise, and I fixed my own squeak by lubricating the leather part which rubbed against plastic - same as I did on all my Teslas.

The problem with Porsche software IMO is lack of budget. They don't sell enough cars to be able to fund an expensive software department. The guys who can, such as Apple, Amazon, Microsoft, Google, Tesla, Daimler, etc. - they have way higher budgets to hire experts, which are become more and more rare and higher priced (not that I am personally complaining about this). Then there is the current generation of programmers who are very much cut and paste, splice together, type designers. Most programmers don't design stuff from scratch, nor could they really - heck, a lot of Computer Science programs no longer teach their students what a pointer is! I bet that was all that Porsche could afford, so those programmers just looked at IOT devices and realized "hey, free MQTT protocol and software", and "oh look, free sample code updating the database", etc, etc. Could Porsche do better, sure, but it would eat into their profits, so they won't. Maybe someday an open source project will appear for controlling cars. All car manufacturers will contribute to it, and therefore they will all get the benefits of the project. Until then, Porsche will have what they have. If they wanted to rewrite the current car-app-server software, that would be a few million dollars, which I bet they are not willing to spend. Taycan charging interface is also a good example of lowest bidder programming - no UX design. They probably tasked some contractor with implementing the charging interface, so that contractor just mirrored the ISO15118 concepts and API's, exposing them directly to the end user. *sigh*

Porsche has a profit margin of 18%.
There should have been budget allocated for a decent app.

 

[Deleted member 7514]

A 100keuro car in 2023 should have a high quality app too.

I don’t disagree with you but for me it’s not going to stop me buying a car because the app is rubbish!

BTW go and have a look at apps for Rolls Royce and Lamborghini.

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