Week 2 : Electrical System Fault- park safely

[DerekS]

Thanks for that information @DerekS. I did not know that it was designed to be opened and bad cells replaced. The dealer made a big deal about having only done it one time and they had to fly a regional rep in to do the repair. That will definitely change my thinking about how I proceed with Porsche NA.

I don't know how they expect to scale this work with a limited number of HV specialists being flown around.

I wish you a swift repair and peace of mind. Glad the cell-replacement thing might have helped a bit.

Sponsored

 

[PDACPA]

I don't know how they expect to scale this work with a limited number of HV specialists being flown around.

I wish you a swift repair and peace of mind. Glad the cell-replacement thing might have helped a bit.

Well the car broke on 1/21 Dealer has it logged in 1/23. By the time they figured out the problem, 2 weeks had gone by and then 2 weeks for parts. I started a case with Porsche NA which I hope helped get the flying doctor in once the parts arrived as the dealer was preparing me for a 3-4 week wait once the parts arrive.

I think Porsche just needs to get more techs trained if they intend to push out the Macan and Boxster EV along with the Taycan. Everyone with the red electrical error is month(s) waiting on repairs.

Thanks for the relief that the opening of the battery was something Porsche intended.

 

[Tooney]

Prior post: At what point do we stop apologizing for Porsche
@daveo4EV could add:
"electrical system fault - park safely - wait for battery to arrive, then wait for battery specialist to fly in", and
"no heating - wait for replacement heater from Germany" to his post.

 

[Phoenix]

So after a couple of weeks in the dealer, I’m told that they seem to have an inventory problem with some components and that they do not have a date for when they will be available. It seems also that the car will have to be transported to a “repair hub” with special HV equipment and technicians.

I understand that is the “price” to pay for buying a first generation product, but I wish that Porsche would be more transparent and also engage us to keep us informed. After all, we, the Porsche fans, are an important part of keeping the brand name in such a high regard.

More info when I get it…

 

[PDACPA]

Prior post: At what point do we stop apologizing for Porsche
@daveo4EV could add:
"electrical system fault - park safely - wait for battery to arrive, then wait for battery specialist to fly in", and
"no heating - wait for replacement heater from Germany" to his post.

They have had 3 years to train the HV engineers. Require each service center to train a minimum of 1 tech and then based on volume, maybe require additional. And as much as supply chain issues existed, I think that has sof

So after a couple of weeks in the dealer, I’m told that they seem to have an inventory problem with some components and that they do not have a date for when they will be available. It seems also that the car will have to be transported to a “repair hub” with special HV equipment and technicians.

I understand that is the “price” to pay for buying a first generation product, but I wish that Porsche would be more transparent and also engage us to keep us informed. After all, we, the Porsche fans, are an important part of keeping the brand name in such a high regard.

More info when I get it…

Have you contacted corporate? They need to provide an equivalent loaner and compensation for not having your new car.

 

[Phoenix]

Short update, I just got an update about the way forward for the repair. It seems that they will replace the complete HV cell pack. More updates as I get them...

 

[RoseyPSU]

Short update, I just got an update about the way forward for the repair. It seems that they will replace the complete HV cell pack. More updates as I get them...

I'm still waiting for a new HV battery. I'm told 1st week in May (problem was diagnosed early-February).

 

[PDACPA]

Short update, I just got an update about the way forward for the repair. It seems that they will replace the complete HV cell pack. More updates as I get them...

Mine supposedly needs 1 HV Cell. Determined on 2/8. Wrong cell arrived 2/22 and as of today 3/22, the part has yet to arrive. My car has been down for 2 months. More than likely its going to be another 2-3 weeks (SA thinks the part is in the US in customs).

Diagnosis is a step in the right direction, but there is ZERO Priority in Germany in getting parts out for cars needing repair.

 

[PDACPA]

I'm still waiting for a new HV battery. I'm told 1st week in May (problem was diagnosed early-February).

Rosey and I are on a similar time schedule. Though his wait on the part is longer, I would rather they replace my whole battery than a bad cell. What is to say that they fix this cell and a few weeks later another goes and I am starting all over.

And is Porsche going to pay me more inconvenience money on the second repair after they paid me for the first?

 

[Phoenix]

Well, I finally got a call, and my car is ready. It has taken almost 4 months to the day. My service rep. told me that they did not do the repair, and they had to transport the car to the main hub in the country (Madrid) owned by the brand as they are the only ones in Spain authorised to do that level of repair on HV systems. This is not looking very good in case of an increase of the number of vehicles, and therefore the number of potential repairs.

Worst of all is that I did not receive any kind of detailed report with an itemised list of components and repairs done. I will have to "fight" my way though the corporate after sales system to get that. Additionally I was told that I was "lucky" because I contracted extended warranty, and therefore there are no costs on my part. Now, for context, my car was one of the very first ones ( I was one of the ones that pre-registered and got the certificate, etc.). I had it delivered on June 2020 and it has 5757 km as of today. I contracted the warranty because my plan was to have the car long term. However, this failure cannot be attributed to my usage (only ever charged at home with the Porsche charger) or use (5757 km!!!). I find the whole lack of transparency, compensation for the trouble (I had not replacement car, no use of Porsche connect, and more topics for a separate post), and accountability (I need to feel lucky???), appalling.

Fan as I am (was?) of Porsche since I was 6 years old, I'm finding very hard to live with this kind of treatment.

The repair was done, apparently correctly. I will be testing throughly the car in the next few days, but I'm as far as it gets from being a satisfied customer.

Sorry for the rant, but I needed to vent where people might understand the pain...

 

[Ztarman]

Well, I finally got a call, and my car is ready. It has taken almost 4 months to the day. My service rep. told me that they did not do the repair, and they had to transport the car to the main hub in the country (Madrid) owned by the brand as they are the only ones in Spain authorised to do that level of repair on HV systems. This is not looking very good in case of an increase of the number of vehicles, and therefore the number of potential repairs.

Worst of all is that I did not receive any kind of detailed report with an itemised list of components and repairs done. I will have to "fight" my way though the corporate after sales system to get that. Additionally I was told that I was "lucky" because I contracted extended warranty, and therefore there are no costs on my part. Now, for context, my car was one of the very first ones ( I was one of the ones that pre-registered and got the certificate, etc.). I had it delivered on June 2020 and it has 5757 km as of today. I contracted the warranty because my plan was to have the car long term. However, this failure cannot be attributed to my usage (only ever charged at home with the Porsche charger) or use (5757 km!!!). I find the whole lack of transparency, compensation for the trouble (I had not replacement car, no use of Porsche connect, and more topics for a separate post), and accountability (I need to feel lucky???), appalling.

Fan as I am (was?) of Porsche since I was 6 years old, I'm finding very hard to live with this kind of treatment.

The repair was done, apparently correctly. I will be testing throughly the car in the next few days, but I'm as far as it gets from being a satisfied customer.

Sorry for the rant, but I needed to vent where people might understand the pain...

I feel your pain. Its the feeling that you love the car, but its got real problems. If Porsche would apologise and give some level of service you would feel loved, but instead you feel your loyalty is abused.
My car had further problems when i got it back but i use a shielded box for the key and it seems to stop it, touch wood....

 

[tchavei]

Well, I finally got a call, and my car is ready. It has taken almost 4 months to the day. My service rep. told me that they did not do the repair, and they had to transport the car to the main hub in the country (Madrid) owned by the brand as they are the only ones in Spain authorised to do that level of repair on HV systems. This is not looking very good in case of an increase of the number of vehicles, and therefore the number of potential repairs.

Worst of all is that I did not receive any kind of detailed report with an itemised list of components and repairs done. I will have to "fight" my way though the corporate after sales system to get that. Additionally I was told that I was "lucky" because I contracted extended warranty, and therefore there are no costs on my part. Now, for context, my car was one of the very first ones ( I was one of the ones that pre-registered and got the certificate, etc.). I had it delivered on June 2020 and it has 5757 km as of today. I contracted the warranty because my plan was to have the car long term. However, this failure cannot be attributed to my usage (only ever charged at home with the Porsche charger) or use (5757 km!!!). I find the whole lack of transparency, compensation for the trouble (I had not replacement car, no use of Porsche connect, and more topics for a separate post), and accountability (I need to feel lucky???), appalling.

Fan as I am (was?) of Porsche since I was 6 years old, I'm finding very hard to live with this kind of treatment.

The repair was done, apparently correctly. I will be testing throughly the car in the next few days, but I'm as far as it gets from being a satisfied customer.

Sorry for the rant, but I needed to vent where people might understand the pain...

Totally understandable and I'm shocked Porsche Iberia hasn't solved this way quicker since we're basically next door to Germany (well except France). There's no reason not being able to ship a battery fast.

Secondly, the battery has a f*** 8 year / 160.000Km warranty. Lucky HOW? Lucky is them that you're not suing them for lost revenue, lost time, lost everything. Didn't they admit the battery failed? If they did, it falls under the 8 year warranty. If another component failed... well, then it's gonna be shit to prove except the fact that the battery was swapped. Ask for a SoH readout on this battery... probably will be 99.8% proving it's a new one.

Arg. What a bunch of idiots.

 

[Phoenix]

I feel your pain. Its the feeling that you love the car, but its got real problems. If Porsche would apologise and give some level of service you would feel loved, but instead you feel your loyalty is abused.
My car had further problems when i got it back but i use a shielded box for the key and it seems to stop it, touch wood....

Thank you, exactly my feelings. Good luck with your car!

 

[BigBob]

Totally understandable and I'm shocked Porsche Iberia hasn't solved this way quicker since we're basically next door to Germany (well except France). There's no reason not being able to ship a battery fast.

Secondly, the battery has a f*** 8 year / 160.000Km warranty. Lucky HOW? Lucky is them that you're not suing them for lost revenue, lost time, lost everything. Didn't they admit the battery failed? If they did, it falls under the 8 year warranty. If another component failed... well, then it's gonna be shit to prove except the fact that the battery was swapped. Ask for a SoH readout on this battery... probably will be 99.8% proving it's a new one.

Arg. What a bunch of idiots.

I imagine they just replied one of the cells rather than the whole thing, so SOH may not be 99.8! Definitely worth asking for it.

 

[Phoenix]

I imagine they just replied one of the cells rather than the whole thing, so SOH may not be 99.8! Definitely worth asking for it.

Officially they only told me "Repaired under warranty". Unofficially they hinted that they had to substitute the whole battery pack+HV hardware...

I will try to obtain more info. I'm still amazed about the fact that they are not transparent and offering a full report on their own...

Sponsored