Delivery Nightmare

[feye]

my car was delivered with heavy scratches on the pano-glass-roof induced presumably by transportation provider - 3 other Taycan's on the same truck had similar damage

That really spoils it! Sorry! How big is the scratched area? Any idea how this happened? Any other damage?

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[feye]

Couldn't agree more. I just wouldn't accept it in that state daveo4EV. It is not like it is just a minor problem which can be fixed without any major undertaking. I hope you end up with a satisfactory outcome.

Too much tesla delivery cool aid? How do you know it is a structural problem and cannot be easily replaced?

 

[feye]

...The problem is the ribbon cable that is soldered to the circuit board was off, as in unsoldered! Today PCNA approved replacement of the steering wheel assembly and one was ordered. I do not know if one is available in the US or if it is coming from Germany. My money says the latter. The dealer, the Tech at the dealer as well as the sales manager and sales advisor have all been super as we deal with this, as has been PCNA. My question however is how could this car ever get through Porsche’s quality check before it left the factory? Surely the sensor fault would have shown up. This one is a puzzler.

Congrats on the car! Mine is about 3 weeks out, and hopefully arrives without a problem.

If there was a physical load on the cable and lots of vibration during transportation, soldered connections can break?

 

[DragonRR]

+1. I’d have a hard time accepting that vehicle without a kickback of some sort. My problem seems trivial in comparison.

Speaking of which, I went to the dealer today and the steering wheel assembly is coming from Germany with no eta. Attached is a picture of the offending part, the little black box, for which they are going to replace the entire steering wheel for Lord knows how much $$. The right hand connector (ivory colored with no cable attached) in the box is loose and is not attached to the circuit board. I could fix it in 15 minutes, but of course that is not an option.

Maybe by comparison flickroll but still really bloody annoying. I hope it doesn't take too long to resolve. It does seem a bit ridiculous that Porsche won't let them just do a temp fix with the thing although I guess they have to be super cautious these days. Have they given you a loan car?

 

[DragonRR]

Too much tesla delivery cool aid? How do you know it is a structural problem and cannot be easily replaced?

I didn't say it was structural I said it was major undertaking.. The glass roof will be bonded to the car and may not be particularily easy to remove and replace. However, the robot makes it look rather trvial on a new car and maybe Porsche have designed it to be a straightforward replacement.

 

[feye]

I didn't say it was structural I said it was major undertaking.. The glass roof will be

Sorry. Any glass can break and need to be replaceable.

 

[flickroll]

Maybe by comparison flickroll but still really bloody annoying. I hope it doesn't take too long to resolve. It does seem a bit ridiculous that Porsche won't let them just do a temp fix with the thing although I guess they have to be super cautious these days. Have they given you a loan car?

Yep, have been in a Panamera loaner for about 6 weeks. They wanted my trade-ins so I said fine, just give me a loaner so I have been in the Panamera ever since. The Taycan should have been delivered around 7/10, so neither the dealer nor I had any idea it would drag on this long. This really has become a bit of a nightmare.

 

[flickroll]

The latest in the saga of my undeliverable Taycan Turbo.

On Friday Parts fessed up that the delivery of the steering wheel assembly is scheduled for OCTOBER, which of course is unacceptable. I think they knew that date all along but they were afraid to tell me because they knew I’d launch into the skies like an ICBM.

The dealer GM is very involved, and I have written an email to the VP of the Porsche experience team in Atlanta. My expectation is that a resolution will be reached this week. 2 possible outcomes are a steering wheel assembly is pulled from production in Germany, or much better yet is a steering wheel assembly be pulled from a vehicle sitting in the Port of Baltimore which is about a 2 1/2 drive from here. I am holding out hope for the latter solution. I won’t wait much past this Friday as the car arrived at Davisville 6/29 and it is way past time to move on. I guess a third outcome is I walk, although I really want my particular car. Meanwhile a car that was shipped about 10 days after mine has been delivered to the customer. I have bought and traded cars for 50 years and this is the worst experience of them all.

 

[DragonRR]

The latest in the saga of my undeliverable Taycan Turbo.

On Friday Parts fessed up that the delivery of the steering wheel assembly is scheduled for OCTOBER, which of course is unacceptable. I think they knew that date all along but they were afraid to tell me because they knew I’d launch into the skies like an ICBM.

The dealer GM is very involved, and I have written an email to the VP of the Porsche experience team in Atlanta. My expectation is that a resolution will be reached this week. 2 possible outcomes are a steering wheel assembly is pulled from production in Germany, or much better yet is a steering wheel assembly be pulled from a vehicle sitting in the Port of Baltimore which is about a 2 1/2 drive from here. I am holding out hope for the latter solution. I won’t wait much past this Friday as the car arrived at Davisville 6/29 and it is way past time to move on. I guess a third outcome is I walk, although I really want my particular car. Meanwhile a car that was shipped about 10 days after mine has been delivered to the customer. I have bought and traded cars for 50 years and this is the worst experience of them all.

This is a pretty annoying problem for you flickroll.

In a normal situation pulling from a donor car is this obvious thing to do but demand is high so I guess most suitable donor cars will be for a waiting customer which will just pass the problem on to them. In my view, Porsche should find a dealer in the states with a demo and pull the wheel from that or, as you say, grab one from the factory and air freight it over.

Personally.. regardless of consequences, I would give them a time frame.. say 7 working days to get it sorted. The saving grace is that they have lent you a car.. but eventually even that isn't really enough.

 

[flickroll]

This is a pretty annoying problem for you flickroll.

In a normal situation pulling from a donor car is this obvious thing to do but demand is high so I guess most suitable donor cars will be for a waiting customer which will just pass the problem on to them. In my view, Porsche should find a dealer in the states with a demo and pull the wheel from that or, as you say, grab one from the factory and air freight it over.

Personally.. regardless of consequences, I would give them a time frame.. say 7 working days to get it sorted. The saving grace is that they have lent you a car.. but eventually even that isn't really enough.

Agree wholeheartedly. I’m going to wait until Monday afternoon to see what the GM has come up with (people in parts informed him of the problem only last Thursday) and if he has not secured a part by then I will insist he has until Friday to secure one. If he comes up short he and Porsche will need to secure a similar car with at least the same discount, delivery of which will be the following week. This is a pile of bs and is totally unacceptable.

 

[DragonRR]

Agree wholeheartedly. I’m going to wait until Monday afternoon to see what the GM has come up with (people in parts informed him of the problem only last Thursday) and if he has not secured a part by then I will insist he has until Friday to secure one. If he comes up short he and Porsche will need to secure a similar car with at least the same discount, delivery of which will be the following week. This is a pile of bs and is totally unacceptable.

I think you've been unlucky.. as I was with my delivery delay "quality check". Just not a good time to have problems with this COVID situation. I would be a bit annoyed that the GM has only just been informed.

I don't know whether it would help you.. but my solution was to have a backup plan with a car I know I can get (an Aston) should the car fail to arrive this week (or have unforseen problems - like yours!).

 

[flickroll]

I think you've been unlucky.. as I was with my delivery delay "quality check". Just not a good time to have problems with this COVID situation. I would be a bit annoyed that the GM has only just been informed.

I don't know whether it would help you.. but my solution was to have a backup plan with a car I know I can get (an Aston) should the car fail to arrive this week (or have unforseen problems - like yours!).

I am not particularly happy Parts did not get the GM involved immediately. This Taycan will be the 6th Porsche I have bought from them since 2013, so I have been a very good customer of theirs. I’m sure the GM is going to ream the parts manager a new one. My backup plan is to take my cash and just go elsewhere. But the problem with that plan is I am very unlikely to get the huge discount I am getting at my home dealer then as a new customer at an unfamiliar dealer. So I want my GM and Porsche to figure this out. And they need to do it very quickly. The GM knows that I won’t wait long, and that it might be a while or ever if I come back to them if they f this up.

 

[Reg]

If he comes up short he and Porsche will need to secure a similar car with at least the same discount, delivery of which will be the following week. This is a pile of bs and is totally unacceptable.

You had bad luck, but there is no bs involved. They are being upfront with you. you should be reasonable in your expectations of them delivering a similar car next week. Where do you think they will get one that is similar to your specs? That is a long shot.

If that is really what you need, you should just move on and have them take the car back and find a car on the dealer lots that you can get next week. There are plenty of options out there.

 

[PNWTaycan4S]

The latest in the saga of my undeliverable Taycan Turbo.

On Friday Parts fessed up that the delivery of the steering wheel assembly is scheduled for OCTOBER, which of course is unacceptable. I think they knew that date all along but they were afraid to tell me because they knew I’d launch into the skies like an ICBM.

The dealer GM is very involved, and I have written an email to the VP of the Porsche experience team in Atlanta. My expectation is that a resolution will be reached this week. 2 possible outcomes are a steering wheel assembly is pulled from production in Germany, or much better yet is a steering wheel assembly be pulled from a vehicle sitting in the Port of Baltimore which is about a 2 1/2 drive from here. I am holding out hope for the latter solution. I won’t wait much past this Friday as the car arrived at Davisville 6/29 and it is way past time to move on. I guess a third outcome is I walk, although I really want my particular car. Meanwhile a car that was shipped about 10 days after mine has been delivered to the customer. I have bought and traded cars for 50 years and this is the worst experience of them all.

In Washington State, a vehicle out of service for a cumulative of 30 days triggers the state’s Lemon Law. Virginia probably has a similar law, so everyone knows an October fix clearly isn’t acceptable. Hope Porsche gets you back on the road quickly.

 

[flickroll]

You had bad luck, but there is no bs involved. They are being upfront with you. you should be reasonable in your expectations of them delivering a similar car next week. Where do you think they will get one that is similar to your specs? That is a long shot.

If that is really what you need, you should just move on and have them take the car back and find a car on the dealer lots that you can get next week. There are plenty of options out there.

Sorry, I disagree. The bs is Parts has not been upfront with me, did not immediately get the GM involved, and the October steering wheel delivery is totally unacceptable. The car has been on the ground in the US since June 29, and there is currently no viable plan to get the correct part here to fix the problem anytime soon. If you think all of that is OK, and would be fine just siting here waiting on something to happen from perpetually slow moving Porsche to fix the problem, then God bless you.

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