Charging NA App Broken? (Not allowing 350KW EA Terminals to be selected)

[evanevery]

There is another thread here where I discuss issues in detail when trying to initiate my first charging session.

https://www.taycanforum.com/forum/t...arge-charging-na-massive-fail.2168/post-29115

It appears that some of us can not select available 350KW terminals to activate a charging session using the Charging NA app. The app is simply not showing any 350KW terminals. When you click to LIST 350KW terminals, it shows 150KW terminals instead. The app is simply not displaying the 350KW terminals so there is no way to activate them using the app. This might be unique to a specific version of the App. I have located 4 local stations with available 350KW Terminals (as identified in the EA App), and the Charging NA App refuses to list any 350KW terminals at any of these 4 stations. I am using the latest Android version of the Charging NA App (released 18 Aug 2020).

This might very well be an issue only with the Android App.

If anyone would like to help gather more info, please fire up your Charging NA App, locate a station with 350KW terminals, and try to list them for activation. On Android, you have to "Select Your Plug Type" as "CCS 350KW" in order to list them. But when you do this it shows 150KW terminals instead.

If you want to play along, please try this. Please report back:

- If You could see/select specific 350KW terminals (Yes/No)
- What O/S you are running (IOS or Android)
- What the version or the release date of the Charging NA App you are using
- If you could see/select individual 350KW stations, What is the address of the station you were looking at?

Thanks!

Sponsored

 

[Reg]

- If You could see/select specific 350KW terminals (Yes/No)
- What O/S you are running (IOS or Android)
- What the version or the release date of the Charging NA App you are using
- If you could see/select individual 350KW stations, What is the address of the station you were looking at?

- Yes
- IOS
- latest rev (I have auto updates on)
- 1800 North Main Street, Salinas CA
- 333 Five Cities Drive, Pismo Beach, CA
(those were stations I use a couple weeks ago, and app still says available)

Having said that, I believe that evanevery is on to something. In planning my route, I could have sworn that other locations (like the one in Gilroy) had 350kw. That now shows that 0/1 are available and I can't find any other locations on that route that have 350kw stations (but i haven't looked too hard either)

 

[LonePalmBJ]

One more data point: Using version 10.81-na.rc on Android:

There's a EA station near me with nine bays: one CHAdeMO, seven 150kW CCS and two 350kW CCS

• When I select the station in the App it correctly shows the three categories and charger counts
• When I select CHAdeMO it correctly lists the one CHAdeMO station: 01
• When I select 150kW it correctly lists the seven 150kW stations: 01, 04, 06, 07, 08, 09 and 10 (Presumably 01 has both a CHAdeMO and 150kW CCS)
• When I select 350kW however it incorrectly lists the same seven charging stations as 150kW instead of the two 350kW stations, presumably 03 and 04

My guess is that this is a bug in the app, but at the moment I don't see how one could initiate a 350kW charge through the app without calling EA.

Brent

 

[LonePalmBJ]

I submitted the following feedback to EA via the email link in the App:

I believe there was a bug introduced into the app that prevents initiation of 350kW chargers.

For a given site the app will correctly delineate the number of CHAdeMO, 150kW and 350kW stations. When clicking into either of the first two categories you can see and initiate the individual stations. When you click through to 350kW however, you are provided the same station list as 150kW, and do not see the 350kW stations and are therefore unable to start them.

What you see on a representative site:

When you click 150kW OR 350kW you get the same screen, with the same heading:

Feel free to contact me for details.

I'm taking a roadtrip in two weeks, so it would be really helpful to get this resolved!

 

[louv]

If you only see the problem in Porsche’s App, then it’s a bug that should be reported to Porsche. EA did not write the Porsche App.

Only if it exists in both Apps (or Only the EA App) then you should report it to EA.

 

[evanevery]

Well, it appears we are finally all on the same page! ...and its NOT an EA problem - its a Porsche problem. (Sending feedback via the link in the Charging NA program goes to Porsche - not EA).

anyway...

Porsche confirms this is a known problem with the Charging NA App and also that it is not unique to Android (although it may manifest itself slightly differently in the IOS version). You absolutely can NOT activate a 350KW terminal using the Charging NA app - it will only show you 150KW stations. Its a known bug. The developers are aware. He told me the IOS app has "related" issues with 350KW activations but didn't go into the specific details of what they might be..

I just got off a lengthy call with Porsche Tech Support. It took a couple of calls to finally get hooked up with a tech who had access to an Android version of Charging NA. He replicated my findings and said its a known issue. This is a Porsche thing - not an EA thing.

He also told me (and showed me) that you can ALSO use Porsche Connect to initiate a charging session! (Unfortunately, when I asked in the other thread if there was any other way to start a "free" charging session, I did not get any helpful replies). I asked him which method I should be "focused on" and he said he thinks the Porsche Connect method might be a little more effective. He could NOT confirm that it doesn't have similar 350KW activation issues. It also took me MANY, MANY attempts before I could logged in to Porsche Connect on my phone this morning! (I had to ultimately stop the app and clear both the cache and the data).

I'll be running out Today to see if I can get a 350KW charging session started with Porsche Connect instead of Charging NA...

 

[evanevery]

- Yes
- IOS
- latest rev (I have auto updates on)
- 1800 North Main Street, Salinas CA
- 333 Five Cities Drive, Pismo Beach, CA
(those were stations I use a couple weeks ago, and app still says available)

Having said that, I believe that evanevery is on to something. In planning my route, I could have sworn that other locations (like the one in Gilroy) had 350kw. That now shows that 0/1 are available and I can't find any other locations on that route that have 350kw stations (but i haven't looked too hard either)

THANK YOU!!!

As Porsche said they had issues with both the IOS and Android versions of the app, it would be good to test to see if you could actually COMPLETE the activation of a 350KW terminal.

Android show us that 350KW terminals are available, but simply won't list them for selection. If IOS shows them as selectable, I would be curious what would happen if you actually tried to activate one of them!

 

[evanevery]

Folks (in denial) may want to push this aside in saying that you'll never actually get a full 350KW delivery anyway. But what happens if you roll into a busy station and the only terminals available are 350KW? Sure, you can pay for them out of your pocket, but you ALREADY paid for that access when you bought the car!

This kinda crap needs to get fixed!

 

[Reg]

THANK YOU!!!

As Porsche said they had issues with both the IOS and Android versions of the app, it would be good to test to see if you could actually COMPLETE the activation of a 350KW terminal.

I will see if there is a 350 near me later today (those were on a road trip...although it does give me an excuse for a road trip) to check out later if close enough.

 

[Reg]

Well, it appears we are finally all on the same page! ...and its NOT an EA problem - its a Porsche problem. (Sending feedback via the link in the Charging NA program goes to Porsche - not EA).

anyway...

Porsche confirms this is a known problem with the Charging NA App and also that it is not unique to Android (although it may manifest itself slightly differently in the IOS version). You absolutely can NOT activate a 350KW terminal using the Charging NA app

As a former developer, I find that an odd bug. From a code perspective, it isn't as if a 350 is different from a 150 or a 50. Odd - but I have seen a lot of odd things in my career

(not doubting it, just saying it is odd)

 

[evanevery]

I'm taking a roadtrip in two weeks, so it would be really helpful to get this resolved!

That's EXACTLY why I was TESTING this in advance in the first place!

 

[evanevery]

As a former developer, I find that an odd bug. From a code perspective, it isn't as if a 350 is different from a 150 or a 50. Odd - but I have seen a lot of odd things in my career

(not doubting it, just saying it is odd)

If you want to talk one SW developer to another...

My GUESS is that some coder copied the code for the "CCS 150KW" button to create a new "CCS 350KW" button. They modified the text on the Button but they forgot to change the function call to the new 350KW listing page that they (hopefully) created. So you press that shiny new 350KW button, but it still calls the original 150KW listing function from which it was copied...

...Not that anything like that ever happened to me!

 

[PanameraFrank]

I have activated 8x 350 kw charges directly from Charging NA on Android. As my screenshots show in the other post, there seems to be something fishy going on with what apps we're looking at.

Those are the exact screens I look at with "Charging NA" on Android. At no point do I select a level of charger or search for a charger; I pull the app up AFTER I'm plugged in, it centers on my location, I click "Start Charging", and then swipe the relevant (350kw) charger.

@evanevery For the sake of science, could you take screenshots of your process pretending that you want to start a charge at the Mount Vernon, WA Walmart 350 chargers? That's what my 3 screenshots show. I'm also on Android so we should be seeing the same thing, but it sounds like we aren't.

350 kw Chargers always show up for me using that method, regardless of what location I choose in the US. I just tried a bunch of them.

 

[Reg]

If you want to talk one SW developer to another...

My GUESS is that some coder copied the code for the "CCS 150KW" button to create a new "CCS 350KW" button. They modified the text on the Button but they forgot to change the function call to the new 350KW listing page that they (hopefully) created. So you press that shiny new 350KW button, but it still calls the original 150KW listing function from which it was copied...

...Not that anything like that ever happened to me!

uggg....you are giving me flashbacks...but yeah, that makes total sense.

 

[LonePalmBJ]

If you only see the problem in Porsche’s App, then it’s a bug that should be reported to Porsche. EA did not write the Porsche App.

Only if it exists in both Apps (or Only the EA App) then you should report it to EA.

That;s what I did; the Feedback link in the Charging NA app autoaddresses an email to [email protected] which is where I sent the message above.

Sponsored