Underbody Protection Panel damaged. Batteries and coolant lines need inspection. $72.5K replacement & labor cost. Dealership is Tom Wood in Indiana

[chun]

I wonder if this dealer realizes how they are single handedly destroying Porsche’s EV viability.

At this point I would report this specific dealer to porsche HQ. Hell, porsche CEO email is public info

Severe reputation damage to porsche and taycan by price gauging.

This dealer is a joke.

How can other dealers give a price of 37.000 with labor; when a battery is 30.000; and they give close to 70.000.

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[Fish Fingers]

At this point I would report this specific dealer to porsche HQ. Hell, porsche CEO email is public info

Severe reputation damage to porsche and taycan by price gauging.

This dealer is a joke.

How can other dealers give a price of 37.000 with labor; when a battery is 30.000; and they give close to 70.000.

It has certainly got everyone's attention on this forum.

A large concentration of potential Taycan future customers, watching to see how this pans out - and how it will affect there future buying decision - not just for Taycan, but also for Porsche in general.

Because these types of antics will have an impact on the resale value of all the cars, and our future insurance premiums.

If I were Porsche - I would be looking at this very closely.

 

[Jasper4S]

Lets not refer to “this dealer” or “the dealer”. In this case we should name and shame. 30k in parts with 40k extras is absurd and a ripoff.

 

[Maelstrom]

Lets not refer to “this dealer” or “the dealer”. In this case we should name and shame. 30k in parts with 40k extras is absurd and a ripoff.

This dealer would be Tom Wood Porsche in Indianapolis

 

[Maelstrom]

ok, not much movement today, but had a couple of adult beverages last night and I've decided to get Porsche to put my car back together while this saga is going on.
Logic behind this - they 'claim' the coolant line is pinched hence the replacement HV Battery - there's no evidence of this, hell, if I hadn't taken the car in then I wouldn't know and the car isn't telling me anything. I'm not saying I'm not going to fix, I am, but I want my car and to weigh up my options whilst the back and forth between dealer and insurance is going on, I will of course get a module and monitor those temps.
The thing that is most interesting is that it's the bottom of the HV tray that seems to be incredibly soft and if a dent that small 'pinches' a coolant line then there's multiple issues here - why isn't it a serviceable part? My dealer has stated numerous times that to replace that tray means the whole HV Battery as you cant order it seperately....this is what I'm going to try and find!!!
On another note - I did have the thought of doing a YouTube video on this, but would need some assitance as video editing really isn't my thing lol (sad as I do work in IT lol) - open to suggestions but this would be a way of getting the message out

 

[Maelstrom]

https://www.porscheatlantaperimeter...-Motor-Battery-Pack/16179295/9J1915099AH.html

Follow that link and click the "what this fits" tab and expand it. It seems these guys think it's compatible with a 2021 Turbo S.

It might be worth a call to these folks in Atlanta to see if they can sell you the battery - hell they might even be able to do the replacement for less than the one you're working with.

It might be worth a road trip to Atlanta, lol

One avenue I'm going to try is talking to another Porsche dealer to see if it is in fact compatible and then ordering to send to my Porsche dealer - it's an OEM part so they should have zero issues fitting it (I say with baited breath lol)

 

[tigerbalm]

Due to this thread – I found myself looking at the undertray for dints recently when car was up on a lift.

It really is unbelievably flat/smooth under the car.

 

[Maelstrom]

Due to this thread – I found myself looking at the undertray for dints recently when car was up on a lift.

It really is unbelievably flat/smooth under the car.

I wish ?

 

[tigerbalm]

I wish ?

Sorry! Badly worded.

 

[Maelstrom]

Sorry! Badly worded.

I may live in the US but I am English - one thing I won't loose is my sense of humo(u)r and the ability to laugh at shit like this ?
As the old saying goes...."if you don't laugh you'll cry!!"

 

[tigerbalm]

I may live in the US but I am English - one thing I won't loose is my sense of humo(u)r and the ability to laugh at shit like this ?
As the old saying goes...."if you don't laugh you'll cry!!"

Stories like yours really makes me wonder about all the testing that Porsche do. 5 million km driven in the original test program for Taycan – from Death Valley to Arctic Circle and nobody noticed that a dent in the undercarriage of the car could write off the HV battery?

Something isn't adding up there.

Out of interest, is your dealer: (a) OMG, this is terrible, we're so sorry this happened to you and we're trying to figure out a solution for you or (b) these are the parts that need to be replaced, what's the issue? Sure it's only 70+ grand?

 

[T4S]

@Maelstrom - Honestly, I would keep pushing back on the service center's claims or at the very least, get your car back asap. They need to provide you more proof before throwing you a $72.5k bill. A "pinched coolant line" is not enough. Get the data from their "sophisticated" diagnostic computer systems proving it.

We should be concerned about 2 issues here:

1) The cost to replace the HV battery.

2) I am no lawyer here, but doesn't it sound like the service center is potentially violating the Magnusson-Moss Warranty Act by threatening to cancel your warranty for damage they cannot (yet) prove impacting safety or vehicle performance?

Why should you (or anyone) be forced to replace your working, error free HV battery when the car has not indicated drivability issues? Even if your insurance covers it, I am sure your rates will increase after everything is done, right?

We have consumer protection laws in the US for this very purpose, the burden is on the dealer to *prove* this damage.

Now, if this damage can be proven to impact vehicle performance/safety, then of course there is nothing else that can be done besides replace the damaged parts. But after reading through this thread, I don't see any indication of that.

 

[Maelstrom]

@Maelstrom - Honestly, I would keep pushing back on the service center's claims or at the very least, get your car back asap. They need to provide you more proof before throwing you a $72.5k bill. A "pinched coolant line" is not enough. Get the data from their "sophisticated" diagnostic computer systems proving it.

We should be concerned about 2 issues here:

1) The cost to replace the HV battery.

2) I am no lawyer here, but doesn't it sound like the service center is potentially violating the Magnusson-Moss Warranty Act by threatening to cancel your warranty for damage they cannot (yet) prove impacting safety or vehicle performance?

Why should you (or anyone) be forced to replace your working, error free HV battery when the car has not indicated drivability issues? Even if your insurance covers it, I am sure your rates will increase after everything is done, right?

We have consumer protection laws in the US for this very purpose, the burden is on the dealer to *prove* this damage.

Now, if this damage can be proven to impact vehicle performance/safety, then of course there is nothing else that can be done besides replace the damaged parts. But after reading through this thread, I don't see any indication of that.

100% with you - this is why I'll get the module and monitor those temps - lets be honest - loose-loose here for Porsche, if there is indeed a coolant issue then why isn't a sensor reporting this as it could lead to a catostrophic thermal event, as I've mentioned before it was only in the shop for warranty work so I wouldn't have been any the wiser and secondly, if there isn't an issue with the cooling then........

 

[Maelstrom]

Stories like yours really makes me wonder about all the testing that Porsche do. 5 million km driven in the original test program for Taycan – from Death Valley to Arctic Circle and nobody noticed that a dent in the undercarriage of the car could write off the HV battery?

Something isn't adding up there.

Out of interest, is your dealer: (a) OMG, this is terrible, we're so sorry this happened to you and we're trying to figure out a solution for you or (b) these are the parts that need to be replaced, what's the issue? Sure it's only 70+ grand?

It's B hands down!!!

 

[satchurator]

100% with you - this is why I'll get the module and monitor those temps - lets be honest - loose-loose here for Porsche, if there is indeed a coolant issue then why isn't a sensor reporting this as it could lead to a catostrophic thermal event, as I've mentioned before it was only in the shop for warranty work so I wouldn't have been any the wiser and secondly, if there isn't an issue with the cooling then........

@Maelstrom - I'm still clinging to my conspiracy theory: one reason you haven't experienced a thermal warning could be that the issue occurred at the dealership under their care. Now that I think of it: zero warnings prior and immediate warnings driving after reassembly would be evidence in support of that scenario.

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