RANT: Why won't Porsche fulfill recalls???

[DerekS]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

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[Uknown]

I find the whole thing strange. Same with the new power cable.

It has made me lose even more confidence in their assertion my battery isn’t it risk of the short recall. I don’t think they know which end is up.

The dealers all seem in the dark for recalls and sales, and orders.

 

[RBGtaycan]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

Amen brother, Amen.......ridiculous..

 

[pedroleumjelly]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

I dropped mine off last week at Porsche SF, they gave me a loaner Macan (lol) and have had my car for a week now. Sounded like they had the parts in stock, worth giving them a call.

 

[Freeewilly]

They have parts, but not enough for all the Taycan. If you buy a Taycan from them, they will prioritize the parts to make the sale.

Don't ask how I know, from a proud new owner.

 

[Scandinavian]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

That is really a bad way of handling all these issues. Shows how much Porsche value a good relationship with its customers. Not at all the Brand I dreamt about as a child and teenager. The way they have handled all the issues over the years with the Taycan is not what I expected.

Here in France I had an appointment for today, booked by the service dept late July. But that has been cancelled and no sight of any new appointment on the horizon. And worse is:

No letter from Porsche about recall or warning about brake hose
No email either
No message in the app or website
Absolute radio silence

Since the recall has been stated by the NHTSA in the US, can you not engage their help for such an important safety issue?

And perhaps engage the papers and motoring press?

 

[anonymouse]

I wouldn’t get too worked up — it is an issue that needs to be fixed but is not classified as time-critical. Unless you have a warning indicator of course. They will get to everybody eventually.
Also they need to schedule some other work at a higher priority, eg people with other failures — there is a limit to the workshop time.

However I do agree that it is very poor when they book an appointment but don’t reserve the parts for that appointment. This seems to have happened in several countries recently. And I suspect in many countries the workload generated by recalls and poor product design is exceeding planned workshop capacity, requiring urgent attention — made harder because Porsche doesn’t directly own the service providers (unlike Tesla, who hit the same issue with Model S/X and responded by a major recruitment and service facility development plan).

 

[whitex]

I wouldn’t get too worked up — it is an issue that needs to be fixed but is not classified as time-critical. Unless you have a warning indicator of course.

Where in the recall did you see the "unless you have a warning indicator" qualifier? All I saw was text informing me that the brake lines may crack and cause increased braking distance (without stating of course by how much, can with no brakes car eventually stops too). To me it sounded like a legal CYA, if you crash or kill a pedestrian due to brake lines failing, Porsche can say "we informed the owner this might happen, so our hands are clean", no?

 

[anonymouse]

Each country handles these differently, but for me it was more of a “please get this potential problem checked out; if there has been wear then you will get a warning light” and NOT “you must take this vehicle for a fix immediately”.

However the prize winner remains a UK paper who said that if we take it to a dealer we can get “the replacement horse” fitted, which I am not sure would be an improvement

 

[W1NGE]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

Recall is not equal to repair and can be a 'check' under a recall.

This isn't one of those and I have no idea why it seems to be pot luck out there. I booked 2 months after the notification and got processed 2 weeks ago (amazing difference to my braking now so some additional tweaks beyond hoses must be part of the work).

 

[Detect]

Recall is not equal to repair and can be a 'check' under a recall.

This isn't one of those and I have no idea why it seems to be pot luck out there. I booked 2 months after the notification and got processed 2 weeks ago (amazing difference to my braking now so some additional tweaks beyond hoses must be part of the work).

brake fluid change might have made a noticeable difference

 

[W1NGE]

brake fluid change might have made a noticeable difference

Nope it was this (WPK0) as car is just over 1 year old - PSM reprogramming (brake pedal feel under regenerative and hydraulic braking) - all part of the recall.

 

[Detect]

i asked my service advisor to let me know when the parts are in before i took the car in for service.

 

[Leverage]

I'd be more pissed at the "no call to cancel the appointment" and waisting an hour of your time for nothing!

 

[chun]

Recall is not equal to repair and can be a 'check' under a recall.

This isn't one of those and I have no idea why it seems to be pot luck out there. I booked 2 months after the notification and got processed 2 weeks ago (amazing difference to my braking now so some additional tweaks beyond hoses must be part of the work).

For me they also updated software (WPK0) of the PSM and bleed the brakes, they also cleaned and run-in the brakes. Also quite big difference

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