Right to reject in the UK

[Jamiebgp]

Hi Guys,
Im in the process of potentially expensive court action as Ive issued a right to reject my 2022 Taycan 4S and the dealership have said they do not agree with my claim.
I bought it May 23 and in that time its been back 6 times with the following:

High-voltage battery unit update
PCM shut down and bricked the vehicle
Cruise control stopped working
Brakes responsive loss twice on separate occasions
Continual Intermittent car play issues
TME reprogrammed
12v Battery errors
Battery module recall
Car failing to charge
And now Brakes recall

Previous owner had:
Onboard diagnostic repair
Warning light error
Electric heater repair.

This as well as the umpteen 'updates-campaigns' Porsche hide behind when there are faults that can only be addressed by taking it back to the dealership.
At this point Im at my wits end.
Don't get me wrong, this is a beautiful car and it goes very fast, very quickly but Ive had more problems with this vehicle than all my cars put together in my whole 35 years of driving. Im not sure whether Ive got a 'lemon' or is this par the course with this vehicle?

Ive spoken to trading standards as well as had legal advice and both have said that the car fits under the description of not fit for purpose and that the dealer is obliged to follow the law. We are not taking about a back street dealer but a reputable Porsche dealer under a huge vehicle group.
Im wondering if anybody else has tried to issue a right to reject and if so what happened?

At present the battery module has just been replaced ( took four weeks). Ive stated I do not want the vehicle back and now im waiting for their legal team to issue and official rejection of the right to reject.

Would be good to hear some opinions/experiences here.

Thanks

J

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[MY23CT]

Hi, I have had this experience. I had a 2020 Taycan 4S which I purchased new. Over 2.5 years I experienced 18 warranty issues, including the total failure of the charging infrastructure, whereby the car was with our Porsche dealer for more than 9 months.

I detailed an explicit timeline of issues. I also received legal advice. The key points I was advised was that for a new car, you need to have registered a warranty fault within the first six months (I had) otherwise getting a replacement or any compensation is incredibly difficult.

I had roughly 6 weeks of arguments and ended up accepting an 'offer', which I did not want but was exhausted by the process. I accepted a new MY2023 4S Cross Turismo. This was not a straight swap, I received a reduction on the purchase price from the dealer, compensation from Porsche and I had to make a payment also - between the three parties, the cost of the replacement car was divided in thirds.

Sadly, my new Taycan 4s arrived with a fractured glass roof in May last year. The replacement car has had 5 warranty issues so far and has been with the dealer since January this year (when I handed it back with 1,500 miles on the clock as I could not charge the car on public infrastructure which makes is useless). I am still awaiting a settlement and am now suing for the replacement purchase price as Porsche will not buy back the car, nor will they even take it in part ex with a replacement. Shows how much faith they have in the car.

 

[W1NGE]

Hi Guys,
Im in the process of potentially expensive court action as Ive issued a right to reject my 2022 Taycan 4S and the dealership have said they do not agree with my claim.
I bought it May 23 and in that time its been back 6 times with the following:

High-voltage battery unit update
PCM shut down and bricked the vehicle
Cruise control stopped working
Brakes responsive loss twice on separate occasions
Continual Intermittent car play issues
TME reprogrammed
12v Battery errors
Battery module recall
Car failing to charge
And now Brakes recall

Previous owner had:
Onboard diagnostic repair
Warning light error
Electric heater repair.

This as well as the umpteen 'updates-campaigns' Porsche hide behind when there are faults that can only be addressed by taking it back to the dealership.
At this point Im at my wits end.
Don't get me wrong, this is a beautiful car and it goes very fast, very quickly but Ive had more problems with this vehicle than all my cars put together in my whole 35 years of driving. Im not sure whether Ive got a 'lemon' or is this par the course with this vehicle?

Ive spoken to trading standards as well as had legal advice and both have said that the car fits under the description of not fit for purpose and that the dealer is obliged to follow the law. We are not taking about a back street dealer but a reputable Porsche dealer under a huge vehicle group.
Im wondering if anybody else has tried to issue a right to reject and if so what happened?

At present the battery module has just been replaced ( took four weeks). Ive stated I do not want the vehicle back and now im waiting for their legal team to issue and official rejection of the right to reject.

Would be good to hear some opinions/experiences here.

Thanks

J

No expert on this but we don't have the 'Lemon Law' as they do in USA. CRA (2015) is something which comes close but not the same.

I sincerely hope you get resolution but in truth many of us in UK have been through the painful ownership saga of the Taycan J1 (multiple models) and now I assume the J1.2 I also read that the new Macan EV has various software / quality issues associated too so not a lot of progress it would seem.

The challenge would be that Porsche will have made every effort to remediate / repair and will continue to do so such is the platinum nature of the warranty.

I think that if you owned the car from new and had issues within the first month or so then that would be a different (easier) challenge.

Beyond the initial 30 day right to return I think there is a 6 month period from the original date of sale where the dealer is obliged to repair or replace faulty parts and given one shot at fixing it. Only if the repair can't be made and a financial compromise can't be reached can you exercise your "final right to reject" and demand a full or partial repayment.

So if you are outwith the 30 days then the full refund option has gone and if within 6 months faults aren't being rectified is your position strengthened.

Goodwill on Porsche's side is an option of course - letter to MD / CEO Porsche UK is worth a shot.

 

[D00notD00d]

Some links that may help, the legislation, and the Motor Ombudsman, who may arbitrate.
https://www.legislation.gov.uk/ukpga/2015/15/contents
https://www.themotorombudsman.org/knowledge-base/what-is-the-consumer-rights-act

And the Porsche GB CEO email: [email protected]
His support team can advise and may help to sugar the pill.
My understanding is that legally, as a used car, this sits with the dealer, but they are of course affected by the quality of the product sold by their supplier,
Porsche GB, and their supplier‘s supplier, etc.

 

[Dan1210]

I am currently in talks with vw finance about the persistent issues i have had with my taycan. Speaking with a lawyer she currently has two taycan cases running. Any updates on the outcome of these cases? My car is currently with Porsche having an update but I don’t want it back, porsche are telling me i must prove the vehicle is not fit for purpose.

 

[matchboy1976]

I have a very similar tale - long story short VFWS refused to accept the car as not fit for purpose as they said it was now fixed (even though I’m sure the next issue is right around the corner) after multiple issues (the worst being a rear suspension failure at 50mph). Porsche GB & the dealer I bought it from didn’t want to know and basically stone walled me. VWFS at least investigated the complaint but in the end told me to bore off, and I was forced to accept £1500 compensation or nothing. I wish you all the best and I hope you win, but in my experience (and I’m not a lawyer) they had all bases covered with clause after clause of get out of jail fee cards.

 

[Dabz]

Going through this with my parents and a purchase from Vauxhall. It's been very difficult despite the car being broken within 24hrs and them being in a loan car for the 14 weeks since. We got the motor ombudsman invoiced, used their wording about "one chance to rectify the issue" etc and finally after 14 weeks we're starting to get noises of an alternative vehicle being supplied. Now haggling over theirs having lost value in the 24hrs they had it so Vauxhall want to give them a used vehicle so we aren't there yet.

What we need is the US's lemon law

 

[Wivenhoe]

There is some really useful advice on this website- although anyone getting legal advise will already know all this, I’m sure https://www.thecarexpert.co.uk/rejecting-a-car/2/

 

[Fish Fingers]

It would be good to steer any potential new UK Taycan buyers to this thread, to show them how they may be treated if their car has problems.

Amazing how the nice friendly UK Porsche dealers can turn deaf once the car is sold.

I actually sold my Taycan due to the dealer experience. I accept things can go wrong (it was at the dealers more than all my previous cars combined in 40+ years) but how they deal with things when they do go wrong.

Sorry I can't be more useful OP, but I wish you luck.

 

[ovonrein]

I must either stop reading this forum or take out an extended warranty

 

[BigBob]

I must either stop reading this forum or take out an extended warranty

Definitely don’t own it without a warranty!!!

 

[ovonrein]

Hm ... Stop reading is a lot cheaper My original warranty has lapsed but I figured the biggest worry was the battery which is still covered. Most of the issues seem to center on software and updates arrive every so often. But, yes, reading here makes for sleepless nights. One is inclined to cut ones losses and sell. Then again, the grass is always greener on the other side...

 

[Leccy61]

I know what you mean @ovonrein, vast majority of problems seem to be updates, recalls and battery. That said I still went for a warranty on the Taycan.

Forum influenced but also conditioned by owning ICE Porsches, had warranties on the newer ones of those too, probably came out on top but main thing is didn’t have the worry and that’s an individual thing. If they go wrong they will cost though.

 

[UKTIVO]

It would be good to steer any potential new UK Taycan buyers to this thread, to show them how they may be treated if their car has problems.

Amazing how the nice friendly UK Porsche dealers can turn deaf once the car is sold.

I actually sold my Taycan due to the dealer experience. I accept things can go wrong (it was at the dealers more than all my previous cars combined in 40+ years) but how they deal with things when they do go wrong.

Sorry I can't be more useful OP, but I wish you luck.

Like you. I had had enough with the horrendous service from my Porsche dealer (Chester) so decided to let go my Taycan Turbo gen 1. It had numerous issues with it and spent a lot of time at the dealer having “updates” done and trying to fix them. Some fixed, some not.
I got tired in the end and sold the car at a thumping loss of £100k over a four year period (50k miles). As nice as that car was to drive when it worked, it wasn’t worth the energy and time it was taking me to keep it on the road. Such a shame. (I say all of these things even though I’m still a Porsche owner and lover with other cars).

 

[BigBob]

Like you. I had had enough with the horrendous service from my Porsche dealer (Chester) so decided to let go my Taycan Turbo gen 1. It had numerous issues with it and spent a lot of time at the dealer having “updates” done and trying to fix them. Some fixed, some not.
I got tired in the end and sold the car at a thumping loss of £100k over a four year period (50k miles). As nice as that car was to drive when it worked, it wasn’t worth the energy and time it was taking me to keep it on the road. Such a shame. (I say all of these things even though I’m still a Porsche owner and lover with other cars).

I suspect part of the issue with the dealership experience is the lack of knowledge the service advisors have.

I suspect if you go in with a 911 or Cayenne and explain an issue, they’ll know exactly what you’re on about within 15 seconds and be able to explain in more technical terms to the mechanic etc, so good resolution most likely.

With the Taycan, when you explain what the problem is, you can see their eyes glazing over, perhaps as they know they’ll have no idea how to resolve an intermittent charging failure or problem with regen brakes or whatever. Then comes the ‘cannot replicate issue’ or ‘it’s exactly same as our other cars, so working normally’ shite.

Doesn’t foster good will as you know you’re either falling on deaf ears or going the be fobbed off. And you know the car will carrying on doing whatever might be a minor but irritating problem (or something more serious) with a bloody expensive car.

And then there’s all the recall and quality control guff on top of it.

I love my car, but dealer experience means I’ll avoid Porsche in the future. Can’t wait for independent/specialist porsche service centres to become EV capable. I used to have great experience with my old Panamera at one of those. Not sure how long that is in coming however.

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