Burmester Amp Missing

[Boss Hogg]

Similar happened to me last year with some kind of safety sensor, was told it could be weeks as the dealer could not determine when the part would be available, I prepared for a long wait and 3 days later the part arrived and was fitted. Fingers crossed you are not left waiting too long.

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[fullmetalbaal]

Maybe I’m biased because I work in manufacturing, but I’m sure the last thing Porsche wants is individual customers dictating their logistics which would likely only slow things down further.


This part I agree with. The steering wheel thread is very disappointing.

Right now they already have an exception on their hand: this piece is missing, install (a) nothing or (b) a placeholder/dummy. On the line, that's a special case. Aside from the fact, that somebody needs to establish whether a) or b) is the right answer, and if it needs to be (b), make and test that dummy.

I'd expect that to be at least as disruptive as a "change order to Bose instead of Burmester". On the manufacturing line, that will look like any other car with Bose.

 

[AHayat]

what week was your car manufactured?

11th of feb 2022

 

[ThePaddyWan]

I was talking to my sales rep last week and he mentioned cars coming in missing the amp and with a stop sale as being pretty common now. Figure nowadays it's closer to 1-year waiting for any car.

 

[Archimedes]

My main issue is not with the fact that they are having supply chain issues, but with how they are handling them. There are so many ways that Porsche could have handled that better:

For example, when your car is going into production, and there are missing parts, allow you to
(1) opt-out of the Burmester option
(2) choose to delay manufacturing (so that your car comes fully equipped from the factory, avoiding an error-prone fix at the dealer)
(3) ship anyway, fix later.
(4) cancel order.

This last minute surprise bullshit is just pure amateur hour.

I don’t think you understand modern JIT manufacturing if you think 1, 2 or 4 are realistic options. Or how unique the current supply chain situation is at the moment. You’re not buying a hamburger at McDonalds.

 

[Adz_1990]

I don’t think you understand modern JIT manufacturing if you think 1, 2 or 4 are realistic options. Or how unique the current supply chain situation is at the moment. You’re not buying a hamburger at McDonalds.

Agreed, that would be a logistical nightmare.

but what they could do:

Porsche Factory email Porsche UK/USA (wherever the car is going) and inform of missing parts

Porsche UK communicate to delaer that said car will arrive with missing parts and pre approve the order of missing parts.

Dealer can then be up front with customer rather than excitingly letting you know the car has arrived only to find out the next day that actually they are not allowed to let you have it, and then need to wait for approval to order the part.

 

[fullmetalbaal]

I don’t think you understand modern JIT manufacturing if you think 1, 2 or 4 are realistic options. Or how unique the current supply chain situation is at the moment. You’re not buying a hamburger at McDonalds.

(1) Last I checked, even jit assembly had buffers and spares, though perhaps that's no longer the case. I would imagine that for a relatively low count object like a Taycan, that would be feasible. Other options always exist: cannibalize the parts of an Audi, prioritize Porsche.

(2) Even so, postponing manufacturing would run up some stock units, which yes, would impact their efficiency. Maybe that's OK. After all, I'm not buying a burger at McDonalds.

(4) always an option. Porsche would be stuck with the car, which they can sell to somebody else. Yes, it impacts their margin. But again, not a McDonalds.

Yes, 1,2,4 would be a headache for Porsche. I agree.
But that's the point: they incur a headache to save their customer from having one.


Beyond all that: The supply chain impact of the pandemic was clear and predictable ~2 years go when China shut down major cities. One of the ways to operate more smoothly with uncertain supply chains is to run higher buffers. Porsche and other German OEMs shied away from the margin impact, and generally did a poor job at risk management (to wit: single supplier for critical wire harness for MEB located in Ukraine... whoops)

Or they could at least have prepared a better story for when problems do happen. That way they can proactively and clearly message, and then they don't have to go back on promises like they have for electric steering adjustment.

 

[Foreal]

Car also at port but I was told it’s missing burmester subwoofer, not the amp. Although this could be just the dealer mixing those up

 

[AHayat]

My main issue is not with the fact that they are having supply chain issues, but with how they are handling them. There are so many ways that Porsche could have handled that better:

For example, when your car is going into production, and there are missing parts, allow you to
(1) opt-out of the Burmester option
(2) choose to delay manufacturing (so that your car comes fully equipped from the factory, avoiding an error-prone fix at the dealer)
(3) ship anyway, fix later.
(4) cancel order.

This last minute surprise bullshit is just pure amateur hour.

Also, given my experience with the "retro-fit" approach: don't expect Porsche to keep you updated, don't expect them to prioritize making your car right over selling new cars with the amp, and don't expect them to actually live up to whatever they promise right now... (see other threads on electric steering adjust).

Absolutely, it is the bullshit that comes with it as a lame excuse that is hard to take

 

[BigBob]

Car also at port but I was told it’s missing burmester subwoofer, not the amp. Although this could be just the dealer mixing those up

I get the 'stop sale' thing if it's a missing safety sensor or whatever. But why can't they deliver a car with a missing speaker and book you in for it to be fitted as soon as the part is delivered?

 

[tigerbalm]

I get the 'stop sale' thing if it's a missing safety sensor or whatever. But why can't they deliver a car with a missing speaker and book you in for it to be fitted as soon as the part is delivered?

So I asked this question – and this was just general chit chat at my Porsche Centre – but the explanation given was that the amp is required for sounding regulatory alarms – when warnings, etc, show up on the dashboard.

Edit: Apologies, I was answering in the context of a missing amp – missing subwoofer, don't know – at a guess – maybe it results in the amp not working?

 

[BigBob]

So I asked this question – and this was just general chit chat at my Porsche Centre – but the explanation given was that the amp is required for sounding regulatory alarms – when warnings, etc, show up on the dashboard.

Edit: Apologies, I was answering in the context of a missing amp – missing subwoofer, don't know – at a guess – maybe it results in the amp not working?

The foot bone's connected to the leg bone.
The leg bone's connected to the knee bone.
The knee bone's connected to the thigh bone.
Doing the skeleton dance.

 

[Archimedes]

 

[VK45.01]

My CT4 has been sitting at the dealer since March 27th waiting for a Burmester part. No idea on when it may arrive. Seller is as frustrated as me. He has several cars sitting and waiting for parts.

 

[AlexR]

Hmmm you're making me worry. Mine arrived at dealer yesterday and was told that Burmester just needs a software update which will happen on Tuesday. Sounds like this may be a fob off. Well we will see in a few days!

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