BuyBack

[Lauryen828]

Did you ask whether you can just order the exact same spec again from the factory? Not sure why the replacement car has to be a car that's already built...

They told me it had to be on the ground! I can't build or wait for any incoming.

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[raymort]

They told me it had to be on the ground! I can't build or wait for any incoming.

yep. They

I agree! Im frustrated because this is a Porsche problem. Granted, I can allow them to buy the car back and walk away, however there is no other car that I see that I want. I would love a Lamborghini Urus ? , but I haven't made it there yet, Im just starting my career. So that really isn't an option. I truly believe trading it out for the car of my choice due to limited inventory is fair. Its not like Im asking to upgrade from a 4S to a Turbo S. I was without my car for almost 2 months and I just got it on 4/2.

Yeah, and their response on top makes it all the more of a shame. I heard Porsche had great customer service. This experience has shown otherwise.

 

[Fedex77]

Wait so under the lemon law the dealer buys your car back at a 3rd party agreed upon price? I thought they simply bought back at MSRP

 

[Ajes]

I definitely thought about that. My only concern is finding someone reputable to do it and that does quality work I researched that option as well. The cost wasnt bad around 5-6K. Im from NYC and I know of a place there and also an amazing place in Atlanta. I haven't found one in Los Angeles Yet.

Recommend these guys in LA area, it's where I'm taking all my cars
https://protectivefilmsolutions.com/about/

 

[F16HTON]

Hello,

Im interested in hearing if anyone experinced issues with their Taycan where it was in the dealership multiple times (whether it be for the recall/software issues or anything else) and Porsche NA offered a buy back!

If you opted for the replacement option did you get a car that was matched MSRP to MSRP? I am in this process now, however the cars they are presenting to me in exchange, if I accept I will be losing features on the car so in my eyes I'm downgrading. I just want to see if anyone experienced the same thing and what did you do.

I tried to search the forum and I couldn't find a post that talked about opting for the replacement.

I'l be absolute frank here since you have asked the questions. First off, there is no such thing as trading the car for another, that is a myth and it will NEVER happen.

There are only two real life outcomes to this your situation, the first option is wait out the dealer and manufacturer to repair the car. The second option is to either initiate or threaten a lemon law case against the dealer and manufacture.

The other two options that you mentioned (buy back and getting a new car from same dealer) are solutions of courtesy and will only happen if you initiate the lemon process.

Dealers/manufacturers do not want to have a car lemoned, as it ruins the value of the car, that is why they wait until the very last moment to negotiate a dealer buy back of the car, thus it still has value to them. There are very few situations in which there are two Porsches that are identical, therefore the concept of an exact swap is not even remotely possible.

It is not like a dealer will take your $150K car back and let you leave with a $160K car, just as you would not give them a $160 car car in exchange for a $150K car.

When a car gets lemoned, the dealer/manufacturer is required to refund every single dollar that you paid them, to include any reasonable legal fees that you may have incurred during the process.

That can potentially be much more than how much money you have given them, which is exactly why the dealer/manufacturer will even entertain the thought of a courtesy buy back.

I know you may read or hear other opinions, but this is fact and how car dealers operate in SoCal.

I know this first hand as I had a car that was a lemon in the past and the dealer did a courtesy buy back.

I had an Audi that would constantly get a check engine light for an intake manifold flap from day one of ownership. Audi did everything they could in an attempt to repair the car. They swapped out the supercharger, they swapped out every single vacuum line in the car, they swapped out the intake manifold, they swapped out the engine control module (twice), they flew in a mechanic from Germany who was convinced it was the engine vacuum lines and thought I may be disconnecting them, so he glued each and every single one of them. In the end, they threw in the towel and wrote a check for every single cent I paid them and took the car back.

A couple of weeks later I got a call from the service manager who informed me they found the problem. It was a leaky gasket seal for the fuel pump where it meets the fuel tank. The only reason they found the problem is someone at the dealership was diving the car for long-term testing and they filled the tank up to completely full.

Just to reiterate, the will NEVER swap a car. They will refund you every single cent that you have paid, then you will enter into a NEW sales contract for a different car if you so choose.

You give them your car, they give you a check, you buy something else. I know this sounds harsh they way I have written it, but it is just purely the facts.

 

[feye]

.It was a leaky gasket seal for the fuel pump where it meets the fuel tank.

Very interesting read and what a simple problem. Did you regret, they couldn't find the problem earlier?

 

[raymort]

I'l be absolute frank here since you have asked the questions. First off, there is no such thing as trading the car for another, that is a myth and it will NEVER happen.

There are only two real life outcomes to this your situation, the first option is wait out the dealer and manufacturer to repair the car. The second option is to either initiate or threaten a lemon law case against the dealer and manufacture.

The other two options that you mentioned (buy back and getting a new car from same dealer) are solutions of courtesy and will only happen if you initiate the lemon process.

Dealers/manufacturers do not want to have a car lemoned, as it ruins the value of the car, that is why they wait until the very last moment to negotiate a dealer buy back of the car, thus it still has value to them. There are very few situations in which there are two Porsches that are identical, therefore the concept of an exact swap is not even remotely possible.

It is not like a dealer will take your $150K car back and let you leave with a $160K car, just as you would not give them a $160 car car in exchange for a $150K car.

When a car gets lemoned, the dealer/manufacturer is required to refund every single dollar that you paid them, to include any reasonable legal fees that you may have incurred during the process.

That can potentially be much more than how much money you have given them, which is exactly why the dealer/manufacturer will even entertain the thought of a courtesy buy back.

I know you may read or hear other opinions, but this is fact and how car dealers operate in SoCal.

I know this first hand as I had a car that was a lemon in the past and the dealer did a courtesy buy back.

I had an Audi that would constantly get a check engine light for an intake manifold flap from day one of ownership. Audi did everything they could in an attempt to repair the car. They swapped out the supercharger, they swapped out every single vacuum line in the car, they swapped out the intake manifold, they swapped out the engine control module (twice), they flew in a mechanic from Germany who was convinced it was the engine vacuum lines and thought I may be disconnecting them, so he glued each and every single one of them. In the end, they threw in the towel and wrote a check for every single cent I paid them and took the car back.

A couple of weeks later I got a call from the service manager who informed me they found the problem. It was a leaky gasket seal for the fuel pump where it meets the fuel tank. The only reason they found the problem is someone at the dealership was diving the car for long-term testing and they filled the tank up to completely full.

Just to reiterate, the will NEVER swap a car. They will refund you every single cent that you have paid, then you will enter into a NEW sales contract for a different car if you so choose.

You give them your car, they give you a check, you buy something else. I know this sounds harsh they way I have written it, but it is just purely the facts.

Replacement is an option - and I have been offered that option for my Taycan. It has to be a car in current dealer inventory (you don't get to spec it) and you have to pay the difference in MSRP between the two cars, if there is any.

Generally though, this option isn't very good for a higher end Porsche because of all of the specific options and with the current inventory. It is better to just get your money back and order another, if you are brave enough with the current state of the Taycan software...

 

[Lauryen828]

I'l be absolute frank here since you have asked the questions. First off, there is no such thing as trading the car for another, that is a myth and it will NEVER happen.

There are only two real life outcomes to this your situation, the first option is wait out the dealer and manufacturer to repair the car. The second option is to either initiate or threaten a lemon law case against the dealer and manufacture.

The other two options that you mentioned (buy back and getting a new car from same dealer) are solutions of courtesy and will only happen if you initiate the lemon process.

Dealers/manufacturers do not want to have a car lemoned, as it ruins the value of the car, that is why they wait until the very last moment to negotiate a dealer buy back of the car, thus it still has value to them. There are very few situations in which there are two Porsches that are identical, therefore the concept of an exact swap is not even remotely possible.

It is not like a dealer will take your $150K car back and let you leave with a $160K car, just as you would not give them a $160 car car in exchange for a $150K car.

When a car gets lemoned, the dealer/manufacturer is required to refund every single dollar that you paid them, to include any reasonable legal fees that you may have incurred during the process.

That can potentially be much more than how much money you have given them, which is exactly why the dealer/manufacturer will even entertain the thought of a courtesy buy back.

I know you may read or hear other opinions, but this is fact and how car dealers operate in SoCal.

I know this first hand as I had a car that was a lemon in the past and the dealer did a courtesy buy back.

I had an Audi that would constantly get a check engine light for an intake manifold flap from day one of ownership. Audi did everything they could in an attempt to repair the car. They swapped out the supercharger, they swapped out every single vacuum line in the car, they swapped out the intake manifold, they swapped out the engine control module (twice), they flew in a mechanic from Germany who was convinced it was the engine vacuum lines and thought I may be disconnecting them, so he glued each and every single one of them. In the end, they threw in the towel and wrote a check for every single cent I paid them and took the car back.

A couple of weeks later I got a call from the service manager who informed me they found the problem. It was a leaky gasket seal for the fuel pump where it meets the fuel tank. The only reason they found the problem is someone at the dealership was diving the car for long-term testing and they filled the tank up to completely full.

Just to reiterate, the will NEVER swap a car. They will refund you every single cent that you have paid, then you will enter into a NEW sales contract for a different car if you so choose.

You give them your car, they give you a check, you buy something else. I know this sounds harsh they way I have written it, but it is just purely the facts.

Hi There ?

I have 6 brothers I have thick skin. It doesnt sound harsh, you are just cutting through the fluff. I appreciate that. Porsche's 3rd party replacement team is sending me Vin#'s to look at cars to replace mine with! I get exactly what you are saying and it makes sense. However, They offered to replace my car with another MSRP for MSRP and sent me several Vin#'s and told me to choose or find another frozen Berry & pay the difference in MSRP. I really love this Taycan I waited for a year to buy it and now I'm here! This is the only car I want and I dont like their options. It's just odd to me that they would be willing to give me all of my money back and then some versus just swapping the car out. According to PCNA, they locate a comparable car, pay the dealer for the car, ship the car to my local dealer and I surrender my car to them. I drive away in the new car. That was directly from PCNA and the 3rd party replacement team. So, why not do the same for the car in the color I purchased. They would actually make out better. You pay less and retain customer. I realize Porsche isnt hurting for customers but it shows that you care about your customers.

The dealership on the other hand, wanted me to let PCNA buy my car back, order another Taycan from them and do the Porsche Drive Program until my car gets here in December. Everyone is looking out for their best interest.

I understand what you are saying though, it's business! They are going to do what's in their best interest. Thanks for your feedback. It was very helpful.

 

[Lauryen828]

Recommend these guys in LA area, it's where I'm taking all my cars
https://protectivefilmsolutions.com/about/

Thank You!

 

[chrisk]

Just to reiterate, the will NEVER swap a car. They will refund you every single cent that you have paid, then you will enter into a NEW sales contract for a different car if you so choose.

You give them your car, they give you a check, you buy something else. I know this sounds harsh they way I have written it, but it is just purely the facts.

This is inaccurate. I have lemoned an Audi before and they offered two options:
1) give me a check and buy the car back
2) Order a car with exactly same specs and swap once that car is built. Yes if you take the swap you get a new title and new warranty starting from the day of the swap but there is not money exchanged.

I even asked them if I take option 2) to wait a few months so the replacement car was a next year model and they accepted that.


Also if you choose to get a check you do not get the full amount you paid, at least in California. You get what you paid minus a use deduction calculated based on the miles you drove before you reported the issue for the first time. The formula is

amount_paid x miles_drive_before_reporting_the_problem /120,000

You can find the formula and a calculator on this site https://lemonlawexperts.com/the-lemon-law-process/

 

[F16HTON]

I was not the recipient of a mileage deduction as my MIL was there from my day one of driving the car.

There was no option to order a new car for me, just a buy back and my check was exactly how much I paid for my down payment, and exactly how much I paid in lease payments.

I did not lemon the car, it was a courtesy buy back from the dealer.

I did order a new car, but it was the next model year and it was Audi Exclusive paint. There was no option to order the exact same car and specs ever presented.

 

[rich_r]

Probably a stretch...but if you took the buyback option and then just ordered a new car to your exact specs, could you ask them to put in a Taycan loaner until the new car arrives?

 

[Lauryen828]

This is inaccurate. I have lemoned an Audi before and they offered two options:
1) give me a check and buy the car back
2) Order a car with exactly same specs and swap once that car is built. Yes if you take the swap you get a new title and new warranty starting from the day of the swap but there is not money exchanged.

I even asked them if I take option 2) to wait a few months so the replacement car was a next year model and they accepted that.


Also if you choose to get a check you do not get the full amount you paid, at least in California. You get what you paid minus a use deduction calculated based on the miles you drove before you reported the issue for the first time. The formula is

amount_paid x miles_drive_before_reporting_the_problem /120,000

You can find the formula and a calculator on this site https://lemonlawexperts.com/the-lemon-law-process/

They did mention the mileage! I only had 46 miles at the time I reported. They are refusing to allow me to build! I feel they should or find me another in my color. Hopefully they will

I can’t provide any personal experience, but if you’re looking for validation or opinions:

1. I don’t think there’s anything wrong with making the exterior color a sticking point. You want frozen berry, get frozen berry.
2. The MSRP thing is tricky. It’s hard to do 1 for 1 on a higher MSRP, but given the situation, I think they should at least discount the new car. I don’t know what a reasonable amount is for that. 10% of MSRP? 15%? It wasn’t your choice to receive a faulty car and go through this. Will they apply the “keep it payoff” toward the MSRP difference? I don’t know how to force a compromise here. I just know what I think is fair.
3. Not getting a 25’ cable if you need it is BS. They can let you keep the cable and order a new one for the car or order a new one for you. It’s not like your looking for handouts. You’re just tying to get whole on your car.

if it we’re me and I felt confident the issues were fixed, I would just keep the car.

If I wasn’t comfortable with the issues and I could find a suitable replacement that I didn’t feel I was compromising on and was fair to me, I would swap it.

If I couldn’t find a suitable/fair replacement but still wanted the car and felt comfortable with the next one being better, I would look for alternative temporary transportation and order a new one.

If I wasn’t confident in a replacement or didn’t want the car I would just look for something else.

I tend to think I wouldn’t reach the last case, but I’m not in that position, so I can’t be sure.

Edit: Anyone know what they make as profit on these cars? If their profit is more than the MSRP difference, then they should be able to do the swap for higher MSRP at no charge. No reason they need to make a profit on the replacement car.

Thank you for the ideas and options! I appreciate it! This has been an interesting situation to say the least!

 

[Alemany]

Get your money back, including the sales tax you paid or sue. Anything less and you are pandering to poor quality and consumer response. IMHO of course.

 

[B61]

As I alredy said: i’d keep the car. It’s been fixed, it’s exactly what you wante…..and you’ll probably wait at least 6-8 months to get new one…

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