bluedonkey
Well-Known Member
- First Name
- John
- Joined
- Apr 20, 2021
- Threads
- 3
- Messages
- 115
- Reaction score
- 89
- Location
- Alameda, CA
- Vehicles
- Taycan 4S
- Thread starter
- #1
Opened the app earlier this week to a message telling me that remote access had been disabled, and that I needed to log in again in the car. Aside from that being ridiculous - after all, the point of the app is remote control and if it can randomly become disconnected then it is not worth having - the car is still showing me as logged in to my account. The website shows the same thing, so not an app issue per-se.
I don't want to risk logging out in the car since I had to wait almost three weeks when I picked up the car before they fixed the login button allowing me to submit my email & password, and I'm really not confident that if I log out it won't get back to that state.
Tried calling support, but they just told me to uninstall the app - when I told her the website was saying the same, she checked her system and it also reported that I needed to log in from the PCM in the car. She has escalated, but said they'd had an outage earlier in the week, and the escalation team was backed up with problems following that, so it could take two weeks or more before they can look at it.
Has anybody else seen this? Have you fixed it?
Thx,
John...
I don't want to risk logging out in the car since I had to wait almost three weeks when I picked up the car before they fixed the login button allowing me to submit my email & password, and I'm really not confident that if I log out it won't get back to that state.
Tried calling support, but they just told me to uninstall the app - when I told her the website was saying the same, she checked her system and it also reported that I needed to log in from the PCM in the car. She has escalated, but said they'd had an outage earlier in the week, and the escalation team was backed up with problems following that, so it could take two weeks or more before they can look at it.
Has anybody else seen this? Have you fixed it?
Thx,
John...
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