Connection issues

[McgR]

Same here in Belgium. App not receiving data. I was able to active preconditioning with the app but it didn’t show in the app. Thought it didn’t work but the car was warming up when I arrived.

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[KenR]

I have the dreaded red ‘no connection’ dot in my app, but the Octopus Energy smart charge service has mapped my charging session for tonight so the connection must be working?

 

[bn8959]

Mine seems to be able to send commands TO the car (I edited a charging profile in the app and it was picked up ok), but the app can’t get any data back. Its about a day out of date currently.

 

[Porcupine]

My app has just updated the SoC and range, although it's taken ages and is now showing a red 'No connection' dot again.
My Ovo Anytime app is also showing the correct SoC and range, updated a few minutes ago, apparently. However, it thinks the car is unplugged. (It's not.) Perhaps I should turn Direct Charging on...

 

[Porcupine]

My app seems to have started working again! I've got a green dot!!

 

[KenR]

My app seems to have started working again! I've got a green dot!!

Me too

 

[Matt W]

i could not use remote climate etc from around 6pm, the app would not recognise the charging lead was plugged in either, so OI could not map a charge and it charged full price for a while. I set a timed charge instead and that worked fine, but seems like all back to normal now for me also.

 

[allroadusa]

Back to normal here too.

 

[Dabz]

I'm back to normal but OVO's Charge Anytime thinks the charge stopped at 4.30pm so I only got half my charge (and it was a big charge today) at the 7p rate

 

[BigBob]

After an aborted attempt to disconnect the 12v battery my car eventually decided to fix itself.

I've no idea if any of this is relevant but a point of context for anyone with similar problems in future. After 6 days of the = instead of LTE i took it on a long drive and gave it first DC charge since i had issue. When i was getting ready to leave the charging station, the car's PCM kind of dropped in a and out, disconnected phone and CarPlay etc. I fiddled around trying to get my phone to reconnect and noticed the LTE sign had reappeared. It took around 7 or 8 hours more and then the app / car started to talk to each other again.

 

[Midlifecrisis]

After an aborted attempt to disconnect the 12v battery my car eventually decided to fix itself.

Did you bottle out of disconnecting it? Or was there another issue?

 

[BigBob]

Did you bottle out of disconnecting it? Or was there another issue?

Just couldn’t get it all the way off the terminal. Felt like I was going to break something. So tried and then bottled it!

 

[allroadusa]

MyPorsche seems down again this morning...

 

[electricsidecar]

It seems pretty certain at this point that Porsche rolls out server updates every Tuesday. I've been tracking these outages in https://github.com/featherlessdesign/electricsidecar.app/discussions. Unfortunately their server roll-outs don't seem to ensure health of the front-ends, which results in all Porsche Connect services becoming flaky/unusable for 6-12 hours once a week.

 

[Porcupine]

Yeah offline here in the UK as well. If it's s regular Tuesday thing I find this surprising and disappointing from a brand that seems to assume it's perfect. Even a legacy car maker ought to get the human-facing stuff right - not just the handling of their cars but the auxiliary services like the connectivity that we take for granted these days.

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