Porsche removes recall information for USA

[whitex]

Unlike companies which have a functional OTA, every time there is a firmware upgrade required, Porsche has to pay dealers to apply the patch. Additionally, the Taycans seem to have had quite a lot of recalls (more than almost any car I've owned), and not all of them EV tech related (e.g. faulty hydraulic brake lines). This must be costing them a pretty penny, cutting into the profits, and hurting the CFO's "road to 20" (percent profit margin). I noticed that the MyPorsche portal online no longer shows outstanding recalls, as it used to until not long ago. Searching NHTSA only shows the brake lines recall outstanding on my car (no parts available), but does not show the PMC+ recall which technically is still outstanding. There may be other recalls which my car might be subject to (as written about on this forum), but I no longer have a way to check with Porsche. The recalls used to pop up on MyPorsche, but now, even if I go to the old link that used to list them, there is an explicit message that the recall information is not available in the USA.

I wonder if this is a cost cutting measure to save Porsche money, or are dealers just completely overloaded and unable to handle the load of recall appointments, or both? If customers don't know about it, they will not contact their dealer to make appointments. Porsche still can choose to notify customers for recalls they think put them at risk of high liabilities (like the brake failure recall). Or is Porsche just trying to improve the driving experience so that owners are not constantly worried (should I take this trip in a Taycan, what if my heater fails, what it my brakes fail, what if my PMCC burns down a house I visit, etc) - ignorance is bliss?

PS> In case you wanted to try this, the URL is below (sub your own VIN, and make sure you are logged-in to MyPorsche first):

https://my.porsche.com/recallreminder/us/en_US/YOUR_VIN_HERE

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[chun]

This was never a thing outside USA.
This feature does not exist on any porsche website anywhere else. And if the link is there, it never worked.
In the last 7 years i have never seens any recall on the website, it was all through letters in the post.

 

[whitex]

This was never a thing outside USA.
This feature does not exist on any porsche website anywhere else. And if the link is there, it never worked.
In the last 7 years i have never seens any recall on the website, it was all through letters in the post.

Perhaps someone at Porsche noticed the significantly higher per car costs of recalls in the USA, so they identified the cause and fixed it.

 

[rim23]

Looks to me just shitty implementation. There is no such thing in Europe like recalls via MyPorsche (in Finland at least).

 

[Scandinavian]

Looks to me just shitty implementation. There is no such thing in Europe like recalls via MyPorsche (in Finland at least).

Likewise in France. And I have only once been sent a letter about any recall etc. Normally it is an excercise like pulling teeth to get information from Porsche Service. If I ask on day one it No Recalls open. But soon after that changes to indicate recalls.

This was also my experience with the latest brake hose recall.

Porsche could massively improve their communication and information about issues (present Connect downtime etc) and substantially improve their Customer Satisfaction.

 

[whitex]

Porsche could massively improve their communication and information about issues (present Connect downtime etc) and substantially improve their Customer Satisfaction.

Customer Satisfaction doesn't directly translate into profits to the upper-ups, therefore it doesn't get a lot of funding. In this case Porsche already had better communications with the recalls showing up on MyPorsche, but they got rid of it, so it must have costed too much to keep it (or expand to other countries).

 

[Scandinavian]

Customer Satisfaction doesn't directly translate into profits to the upper-ups, therefore it doesn't get a lot of funding. In this case Porsche already had better communications with the recalls showing up on MyPorsche, but they got rid of it, so it must have costed too much to keep it (or expand to other countries).

True!
But that is a very short sighted strategy in my mind. But long term?

A dissatisfied customer tells in average 7 people about his experience
A satisfied customer tells maybe one person.

 

[whitex]

True!
But that is a very short sighted strategy in my mind. But long term?

A dissatisfied customer tells in average 7 people about his experience
A satisfied customer tells maybe one person.

Publicly traded corporations tend to be very profit oriented and reactionary. Customer satisfaction will become focus only after a couple of years of lackluster sales. That's when surveys start, and spending on "low hanging fruit" to entice customers to buy again. However, a good promotion can go a lot farther than customer satisfaction - as a potential customer, would you choose free recall lookup or an extra year of warranty, or perhaps free $5K in options. Heck, even better, make it a customer referral - refer a friend and you both get free DC charging for 2 years. Suddenly customers are finding nice things to say to their friends who are in the market for a new car. ?‍

 

[FlyingPoint]

US law requires notification within 60 days from the OEM's notification to NHTSA of a safety defect or non compliance with US law. The online customer notification probably resulted in a lot of dealer time resolving customer questions with no reimbursement from the PCNA.

 

[gtm]

... I noticed that the MyPorsche portal online no longer shows outstanding recalls, as it used to until not long ago. Searching NHTSA only shows the brake lines recall outstanding on my car (no parts available), but does not show the PMC+ recall which technically is still outstanding. There may be other recalls which my car might be subject to (as written about on this forum), but I no longer have a way to check with Porsche. The recalls used to pop up on MyPorsche, but now, even if I go to the old link that used to list them, there is an explicit message that the recall information is not available in the USA.

Log in, go to the "Service and Maintenance" page, scroll all the way to the bottom and there is a small box for "Recall Information". You can put your VIN there and see open recalls for your car. It's not the same way that you were using, but so far the info is available. Charging cable no longer shows up but the brake hoses do. That is the only open recall for my car that I am aware of so in my case the list looks complete.

 

[snstevens]

Log in, go to the "Service and Maintenance" page, scroll all the way to the bottom and there is a small box for "Recall Information". You can put your VIN there and see open recalls for your car. It's not the same way that you were using, but so far the info is available. Charging cable no longer shows up but the brake hoses do. That is the only open recall for my car that I am aware of so in my case the list looks complete.

Here’s what I had to do.

• login to your porsche ID at my. Porsche.com
• Choose Services from the upper left menu.
• Under Services, choose Service and Maintenance
• Scroll to the bottom and the third item from the bottom is ecalls where you can enter your VIN

Thanks @gtm for pointing this out. Such a shame that they’ve made it so difficult to find this information.

 

[Vercingetorix]

Why bother with Porsche? NHTSA and your vin is all you need.

 

[gtm]

Why bother with Porsche? NHTSA and your vin is all you need.

One reason to bother with Porsche should be to see open service campaigns that apply to my car but which are not technically recalls. ARA5 - possible battery fault, WPL8 - cabin heater replacement, WPK0 - PSM update, just to list a few. Porsche is anything but transparent. My dealer can see what open items apply to my car why can't I? This forum relies on @Tooney to post the latest. (And he does a spectacular job).

 

[runbuh]

I recommend using the generic NHTSA search on then look for just year/make/model. "2021 Porsche Tacan" for example. No S/GTS/whatever).

https://www.nhtsa.gov/recalls

 

[Pozuelo]

In Spain, myPorsche still has some capabilities including showing outstanding recalls.

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