Major issues with Taycan Turbo S

[palluri]

Porsche N Amer customer service is useless. From my experience the only way i got my 4s issues resolved was to email top executives in Germany. Within 3 days Porsche did everything to fix my car issues. They offered me a customer loyalty redemption payment. I rejected their first offer, told them what i expected(5x their 1st offer) and they agreed. Document everything and time lines. File for arbitration ( handbook provided at time of delivery)
Porsche pays 100 % arbitration cost. I did this with bmw and one week before arbitration they caved to all my demands. Contact every car blogger etc share your story. Porsche hates bad press . Key put pressure on porsche
Good luck

Scott,
Can you share the email address of the Porsche executives in Germany? Also how to start the arbitration? see a lawyer?

Sponsored

 

[feye]

I'm taking delivery, probably next week on a Taycan 4S, seven months after ordering it, and I'm optimistically anticipating an equally great experience in my Taycan. Still, these types of user reports do increase my anxiety about my purchase (my wife will kill me if this car is defective and unreliable). Hopefully, Palluri’s experience is the exception rather than the rule. And hopefully, for his sake and ours, Porsche steps up and does the right thing to create a great customer experience.

Finger’s crossed on multiple fronts big time! ???

From what I see it must be the exception. Last Sunday on my golf club, I saw 4 Taycans in the parking lot. Yesterday at my dealer there were 6 Taycans out of about 20 cars in total in the showroom, but only one in the workshop for - what it looked like - the software update.

I had a few software glitches prior to WMA5 but none since.

 

[feye]

Scott,
Can you share the email address of the Porsche executives in Germany? Also how to start the arbitration? see a lawyer?

They might just need to change a small faulty electronic unit and all is well. Giving up too quick on this car?

 

[palluri]

They might just need to change a small faulty electronic unit and all is well. Giving up too quick on this car?

I waited for 3 years for this car to come out, never wanted to buy Tesla but after ordering the car waiting for another 4 months watching track my dream every day for it to deliver and was able to drive the car for 3 days without any issues. The car is with the dealer for fixing the issues or waiting for the parts to come from Germany.
Took Delivery on April 30th 2021 Evening.
Drop the car for fixing the issues on May 5th morning
Picked up the car on May 27th evening.
Car picked up by the dealer on 28th morning

Still with the dealer. I see the car is being driven 167 miles so far from June 11th probably for testing. Yes I would like them to by back this car get me a brand new one.

I did write to the CEO Chairman of Porsche( Dr. Oliver Blume, Chairman of the Executive Board of Porsche AG ) and I got the response saying they will take care of the issue. I am not sure what should I do? take this car or force them to buy back.

 

[feye]

I waited for 3 years for this car to come out, never wanted to buy Tesla but after ordering the car waiting for another 4 months watching track my dream every day for it to deliver and was able to drive the car for 3 days without any issues. The car is with the dealer for fixing the issues or waiting for the parts to come from Germany.
Took Delivery on April 30th 2021 Evening.
Drop the car for fixing the issues on May 5th morning
Picked up the car on May 27th evening.
Car picked up by the dealer on 28th morning

Still with the dealer. I see the car is being driven 167 miles so far from June 11th probably for testing. Yes I would like them to by back this car get me a brand new one.

I did write to the CEO Chairman of Porsche( Dr. Oliver Blume, Chairman of the Executive Board of Porsche AG ) and I got the response saying they will take care of the issue. I am not sure what should I do? take this car or force them to buy back.

As frustrating as it is, I don't think Porsche takes this lightly. Keep us posted...

 

[B61]

@palluri : so you are without your car 22 days (May 5 - May 27) + 20 (May 28-June 17) = 42 days.
I'm not familiar with US legislation about customer protection, in our country, I would have the following options after 45 days:
- full money refund
- new car.

 

[Lauryen828]

As frustrating as it is, I don't think Porsche takes this lightly. Keep us posted...

Today made day 30 that they had my car and Porsche called me and offered me a buy back for a full refund or a new car. If you havent already, call Porsche USA and speak to a Customer Experience Person and they will take care of you. I followed the advice of a few others in the forum.

 

[Lauryen828]

I can emphasize with you. I have my MY20 4S for about one year and have driven it only 3000 miles. During the first four months, It was in the shop for several extended periods, first to solve a charging problem on the left side of the car and then replace the PCM that had failed. Total time in the shop was about ten weeks.

I prepared a spreadsheet listing the dates that I had use of the car and the dates that it was in the shop. It then calculated the % of the time that I had it and they had it. Then, like you, I contacted PCA customer service and opened a customer complaint.

After several months of making follow-up calls every few weeks and asking to have the issue escalated, I received a call from a Customer Service specialist who was empowered to do something to satisfy me (I've also been driving Porsches for over 40 years) and offered me a "goodwill" cash payment. Initially, I thought that the offer was insufficient considering the time that I did not have use of the car and the lease payments that I had paid. They then increased their offer and I gladly accepted. (I signed an NDA, so I am not at liberty to disclose the amount).

Thoughts:

I had extremely lofty expectations for the Taycan given Porsche's quality and engineering prowess. I did expect, however, that as a new car with brand new systems, there would inevitably be some bugs in the first year or two. So, when the failures occurred, I wasn't surprised.
I was extremely disappointed that Porsche has/had little to no inventory of Taycan parts in the US, as everything had to be shipped from Germany with each shipment taking several weeks. (haven't they heard of Fed Ex?). It is now a year later and the extended periods of time that Taycans are still spending in the shop, it seems as though parts are still a problem. Perhaps, the parts problem is Covid related, but it is a problem that needs to be solved.

Porsche did the right thing by offering me a cash settlement. It restored the goodwill that they had established with me over the past 40 years.

My only remaining frustration is their Customer Service department does a terrible job communicating with customers. They say that they will call back and never do. The only way that you can deal with them is to get a case number and the agent's name and keep calling back.

Fingers crossed; I will have no further service problems with the car.

Bottom line, I absolutely love the Taycan. I hope that you do too once they work out the bugs.

Good luck.

I have only had my Taycan 4S since 4/2/2021. Its has been with the dealership for greater than 30 days. They called me yesterday and I experienced the same scenario (made an offer I coulnd't refuse) as you. Hopefully once I get my car back this time I wont have any more issues. Fingerscrossed...It seems as though they have replaced so many things in my car, its practically brand new anyway. I am very pleased that they took this seriously and took ownership. Glad things worked out for you!

 

[B61]

Lauryen, I'm not following you. In your previous message, you said that they offered you buyback or new car... now, you are saying that they have replaced so many things...?

 

[palluri]

My Taycan Turbo S fixed and they 2 options. one compensations for not having my car for 2 months and having all these problems. Options 2 to buy the car back.

Now I am in 2 minds whether to take the compensation and keep the car or to give the car back and get full refund. Offer is pretty good.

 

[YWGT3]

I have only had my Taycan 4S since 4/2/2021. Its has been with the dealership for greater than 30 days. They called me yesterday and I experienced the same scenario (made an offer I coulnd't refuse) as you. Hopefully once I get my car back this time I wont have any more issues. Fingerscrossed...It seems as though they have replaced so many things in my car, its practically brand new anyway. I am very pleased that they took this seriously and took ownership. Glad things worked out for you!

Glad that it worked out for you. In contrast to your experience, it took me more than 7 months and with considerable time spent exhausting numerous channels from BMW NA to BMW HQ in Munich before they owned up and offered to buy back my defective 7 series. My Mercedes was a different story. Without requesting it, I received a buyback the week after my vehicle was towed in for service.

 

[daveo4EV]

My Taycan Turbo S fixed and they 2 options. one compensations for not having my car for 2 months and having all these problems. Options 2 to buy the car back.

Now I am in 2 minds whether to take the compensation and keep the car or to give the car back and get full refund. Offer is pretty good.

buy the car back and order a new one with tweaks you learned from the first order.

 

[B61]

And wait months to get new one?
personally, i’d keep it.

 

[RCorsa]

Plus if you ever want to sell the car and the buyer is smart at all they will ask for all the repair docs. Any buyer will Likely bail out so you are better off having Porsche take it back now

 

[Torv]

And wait months to get new one?
personally, i’d keep it.

My Taycan Turbo S fixed and they 2 options. one compensations for not having my car for 2 months and having all these problems. Options 2 to buy the car back.

Now I am in 2 minds whether to take the compensation and keep the car or to give the car back and get full refund. Offer is pretty good.

Maybe you can strike a deal where they repurchase your Taycan, you order a new Taycan and continue to drive the buy-back Taycan until your new Taycan arrives. Alternatively, your dealer gives you a loaner until your new Taycan arrives. That demonstrates your commitment to the brand and seems fair to me.

Sponsored