Porsche (Dis)Connected Services. Again.

[Voltaire]

9 weeks after Porsche managed to restore connectivity between my Taycan and their servers, a process which took 2 months and included 2.5 weeks in the obligatory Macan loaner while the car was actually in the shop, all connections have failed again.

In my case, just as before, the car still claims to have a 4G signal. I haven't tried disconnecting the battery yet this time, but since I tried that 4 different times during the previous outage to no avail, I'm not optimistic. In addition to the service connection errors, this problem also seems to cause intermittent Android Auto audio dropouts, and intermittent SOS connection failures - the LED next to the SOS button goes red.

What they told me fixed the problem last time was recoding every module in the car. I'm hoping they do something different this time, since that fix didn't work for long. I'm now waiting for word from PCNA after contacting them last week.

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[Tooney]

SOS LED going red is not the normal 'Porsche Connect not working' problem. It's not a problem caused by 'no LTE'.
My opinion is you need someone else/another dealer to troubleshoot and fix.
Good luck.

 

[Voltaire]

There seem broadly to be two separate failures that people have experienced: one where the car reports no LTE connection at all, and another where LTE/4G signal appears to be OK, but most services can't connect. Mine is the second flavor. The no-LTE failure seems to fixable by disconnecting the 12V battery for a time, at least for for some.

I don't remember reading here that anyone else had the SOS light go red, but it was one of the things the PCNA rep wanted a picture of. Mine was green at the time, but has since been red at least once.

I don't disagree that having a different dealer troubleshoot this seems like a good idea. On the previous visit I didn't get the sense that the service techs had any ideas; they were following 2 or 3 separate sets of instructions from Porsche in Germany, and each set had to be awaited.

I'll see what PCNA say this time.

 

[FrankV]

Had the same issue many times. Seems likely to be an MY25 issue. Last August the replaced both data and communications box (2 separate units) and that solved the issue.
Since mid October no app synchronisation (all connect services working through). That was solved after a reset and software update.
All work done under warranty

 

[someTimesJoe]

My ‘25 had similar issues. They tried everything from resetting, disconnecting and giving back to me saying it’s resolved. When I told them to test the login and if it doesn’t work, it isn’t working. Comms Box is what they end up replacing and it’s been solid since then. A few threads on here about the ‘25s having this issue.

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