Swissvax…

[The Riddler]

So, rather excited about picking the car up at the end of the week and have already lined up front PPF and ceramic coating with a detailer with solid reputation locally.

Car invoice has swissvax treatment included at £400 which at no point have I expressly requested or authorised… I am told by SA that this has already been applied… Given in a few weeks the car goes for that PPF (aligned with a family holiday we are taking, so the car is off the road while i am away) presumably they have to strip all of that off which rather renders the treatment pointless…

From a contractual perspective I know where I stand (I didn’t order this, it looks like a high margin assumptive-close by the dealer) by in reality how much of an ass would I be in pushing back on the invoice cost..?

Interested in whether anyone else has similar experience they can draw on as I am sure this must be an easy win for the dealer with me in my pre-collection, excited state…

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[WuffvonTrips]

I've not an experience to share, but I'd hope that if you explain that you've made alternative arrangements, the dealers will accept that they've wasted a lot less than £400 of their supply of the treatment.

 

[Chas1]

So, rather excited about picking the car up at the end of the week and have already lined up front PPF and ceramic coating with a detailer with solid reputation locally.

Car invoice has swissvax treatment included at £400 which at no point have I expressly requested or authorised… I am told by SA that this has already been applied… Given in a few weeks the car goes for that PPF (aligned with a family holiday we are taking, so the car is off the road while i am away) presumably they have to strip all of that off which rather renders the treatment pointless…

From a contractual perspective I know where I stand (I didn’t order this, it looks like a high margin assumptive-close by the dealer) by in reality how much of an ass would I be in pushing back on the invoice cost..?

Interested in whether anyone else has similar experience they can draw on as I am sure this must be an easy win for the dealer with me in my pre-collection, excited state…

Agreed, I think it’s best just to say firmly that at no time was this discussed with anyone and it’s clearly a mistake on their part which obviously they won’t expect you to pay for. Especially as it will cost you more to remove when it goes for a proper ceramic treatment.

 

[BigBob]

They put it on mine too without being requested. Sort of thing i always opt out of and i put it in same category as scotch guard and mobile phone insurance.

I pointed it out the moment i saw on the bill (when i collected it) and the sales guy removed it without an argument.

My plan was to get ceramic after the wax had worn off over time, but i never got around to it!

So my advice, Don't pay for it or ask for a credit. You don't have to pay for something you didn't ask for. I think you may struggle to get compensation for any cost to remove it pre-ppf though, as i think most people know it comes off after a couple of washes.

 

[The Riddler]

Update - was clear in telling them I didn’t authorise the treatment and it has miraculously disappeared from the bill…

 

[Fish Fingers]

Update - was clear in telling them I didn’t authorise the treatment and it has miraculously disappeared from the bill…

That was the right thing to do.
?
If nobody complains they will just keep doing it (they did it on my wife's BMW).

I see it as completely unethical.

If I started adding things (at sky high rates) to my clients invoice that they never ordered, I am sure I would be reprimanded by the regulator and told to stop immediately.

How come car dealers can get away with this shady activity for years on end?

I suppose you could always say you recommended the dealer to other people and then send them an invoice for advertising (that they never requested). See how they like it.

 

[The Riddler]

That was the right thing to do.
?
If nobody complains they will just keep doing it (they did it on my wife's BMW).

I see it as completely unethical.

If I started adding things (at sky high rates) to my clients invoice that they never ordered, I am sure I would be reprimanded by the regulator and told to stop immediately.

How come car dealers can get away with this shady activity for years on end?

I suppose you could always say you recommended the dealer to other people and then send them an invoice for advertising (that they never requested). See how they like it.

Maybe I could bill them for my time away from work when Collecting the car!

good shout, it never ends…!

 

[SteveGTS]

Mine was done too, but there were issues, looked like bird crap etching, they agreed to send it off to a detailer and it's had a full detail and ceramic and I had a 911 to play with for a few days for no charge. Quite happy with the resolution really.

 

[Deleted member 7514]

My car was a cancelled order and had this on the bill that i was about to sign… i asked for it to be removed as i was going Ceramic and the dealer did briefly try and convince me but gave up and removed it eventually !

 

[The Riddler]

Mine was done too, but there were issues, looked like bird crap etching, they agreed to send it off to a detailer and it's had a full detail and ceramic and I had a 911 to play with for a few days for no charge. Quite happy with the resolution really.

Yeah that’s not a bad outcome but not exactly guaranteed either! Well done!

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