Three Months without the Taycan - Porsche cannot care less....

[TXAG]

I was just looking to be able to drive my Taycan for the months that I paid for....

Awful. Just awful. Does anybody know if it's possible to cover yourself by insisting on adding something like "Lessee is exempt from lease payments if the car is in an approved shop waiting for parts or service and lessee is not provided with a loaner of equal or greater value" to the contract? Totally wrong to pay for a leased car you can't drive.

Full disclosure: I bought my 2022 RWD, and my auto insurance will help pay for a rental car.

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[f1eng]

In my experience the more exclusive the car, the harder it is to get parts. When my kid’s Toyota was in an accident earlier this year, parts were readily available.

If parts availability is high on your list, go with the most common car you can find. Toyota Camry or Corolla are probably your best bet.

Obviously not relevant to crash damage but we, as a family, have had at least one Toyota since the early 1980s, first space cruisers (we have 4 children) then Previas and a string of Priuses.
None have ever broken down and the annual service has never required longer than a day.

Reliability is the single most important requirement of a car since if has broken down it can no longer be used as a car.

 

[TXSchnee]

As a former Auto Claims Adjuster, I can tell you that it would be almost unheard of for the manufacturer to provide any sort of compensation for an accident. Most of the insurance companies source parts from third party vendors, and allow body shops to do the same. No manufacturer has direct sales of parts to repair facilities. While that isn't helpful, it is how auto insurance works in the US.

 

[Silveral]

I’m sorry for your loss

Thank you

 

[DirtyPop]

Long story short. My Taycan was hit in a garage in Manhattan, while my wife was in the hospital. Right after she passed away, I took the Taycan to a Porsche Approved Collision place. They have waited 2 months and 2 weeks to receive the rear quarter panel from Porsche. On top of that every single week Porsche would saying that the part would come that week.

So, I paid for 3 months a lease without driving my Taycan, just because Porsche is uncapable of providing parts in a timely manner.

I reached out to Porsche North America (second time in my life, first time was a big disappointment...) to ask either for some sort of financial compensation (1 lease payment?) or at least to have the lease prolongued by three months for free.

I was just looking to be able to drive my Taycan for the months that I paid for....

Now, all of you that are thinking about purchasing or leasing a Porsche in North America, keep in mind that Porsche North America thinks of us as suckers. Their answer? We're sorry we cannot do anything to help you......

Customer Service is key to ownership. I dropped Audi and BMW because of a very lacking customer service. Do you know how many people on a weekly basis ask me about my Taycan? Well, I will make it a point to tell this story.

That's 2 for 2 of a useless Porsche North America Customer Service. and Ferdinand Porsche is screaming in his grave.....Same as Fiat with Ferrari, riding the glorious history that they did NOT make and cashing in on the suckers.....

Oh and I will gladly forward the email to whoever wants to read their reply

Sorry for the rant. Be safe!

I send my condolences for your loss. I'm sorry to hear about the poor customer service by Porsche. Unacceptable from such a brand. I would be livid as well. Good luck in getting a resolution.

 

[Silveral]

Thank you

 

[mco]

I am sorry for your loss.

It's double disheartening to hear about the Taycan being out of commission for so long. Probably feels like everything has just been stacking up against you.

I recently went through a similar situation where I purchased my Taycan and had to immediately send it back to the dealer for a safety issue a few days later. Needless it was in the shop for longer than I have had it in my garage (roughly about 3 months). This was due to parts not being available, dealer was unable to replicate the situation at times, and also because the dealer damaged some trim/leather pieces during the repairs that had to be replaced (which were also not readily available). It went back to the dealer multiple times within that time frame but eventually got it back repaired.

I wrote a letter to PCNA about the experience and asked for compensation for the monthly payments while the car was being repaired. It has been about a 2 months since then. 2 emails, a phone call, and I have yet to here back from them. I'd take any kind of reply at this point. Other than not being able to fix a vehicle in a timely manner, ignoring the customer base is the worst kind of customer relation.

PCNA has definitely made me feel like a "sucker"...

 

[sbalaji]

Long story short. My Taycan was hit in a garage in Manhattan, while my wife was in the hospital. Right after she passed away, I took the Taycan to a Porsche Approved Collision place. They have waited 2 months and 2 weeks to receive the rear quarter panel from Porsche. On top of that every single week Porsche would saying that the part would come that week.

So, I paid for 3 months a lease without driving my Taycan, just because Porsche is uncapable of providing parts in a timely manner.

I reached out to Porsche North America (second time in my life, first time was a big disappointment...) to ask either for some sort of financial compensation (1 lease payment?) or at least to have the lease prolongued by three months for free.

I was just looking to be able to drive my Taycan for the months that I paid for....

Now, all of you that are thinking about purchasing or leasing a Porsche in North America, keep in mind that Porsche North America thinks of us as suckers. Their answer? We're sorry we cannot do anything to help you......

Customer Service is key to ownership. I dropped Audi and BMW because of a very lacking customer service. Do you know how many people on a weekly basis ask me about my Taycan? Well, I will make it a point to tell this story.

That's 2 for 2 of a useless Porsche North America Customer Service. and Ferdinand Porsche is screaming in his grave.....Same as Fiat with Ferrari, riding the glorious history that they did NOT make and cashing in on the suckers.....

Oh and I will gladly forward the email to whoever wants to read their reply

Sorry for the rant. Be safe!

I am sorry to hear all this. I am in the same boat - my car was delivered in early April and within weeks I had AC not working ( yes in hot Texas - it was impossible) and after 45 days- 3 visits to 2 dealerships I still don’t have my car fixed. No loaner car until today. Still no ETA on the fix. I raised with Porsche NA and started the repurchase since my excitement with owning a Porsche has turned into a disappointment. There is no sense of urgency from them to resolve the issue.
in todays world when I can return stuff online, I am surprised there is no written process on a luxury item like this. I have driven 200+ miles on this mostly to the dealership. They need to fix the serious lack of customer support.

 

[ngkgb]

Long story short. My Taycan was hit in a garage in Manhattan, while my wife was in the hospital. Right after she passed away, I took the Taycan to a Porsche Approved Collision place. They have waited 2 months and 2 weeks to receive the rear quarter panel from Porsche. On top of that every single week Porsche would saying that the part would come that week.

So, I paid for 3 months a lease without driving my Taycan, just because Porsche is uncapable of providing parts in a timely manner.

I reached out to Porsche North America (second time in my life, first time was a big disappointment...) to ask either for some sort of financial compensation (1 lease payment?) or at least to have the lease prolongued by three months for free.

I was just looking to be able to drive my Taycan for the months that I paid for....

Now, all of you that are thinking about purchasing or leasing a Porsche in North America, keep in mind that Porsche North America thinks of us as suckers. Their answer? We're sorry we cannot do anything to help you......

Customer Service is key to ownership. I dropped Audi and BMW because of a very lacking customer service. Do you know how many people on a weekly basis ask me about my Taycan? Well, I will make it a point to tell this story.

That's 2 for 2 of a useless Porsche North America Customer Service. and Ferdinand Porsche is screaming in his grave.....Same as Fiat with Ferrari, riding the glorious history that they did NOT make and cashing in on the suckers.....

Oh and I will gladly forward the email to whoever wants to read their reply

Sorry for the rant. Be safe!

I’m in almost the identical situation as you. Five weeks ago I got rear ended in my 2025 Taycan 4CT that I leased in June. It’s a 52k repair(so far) that my insurance has authorized. As of today, the major panels have yet to arrive and there is currently no ETA. Insane. I was wondering how your story ended. How long do the whole thing take? Were you able to at least get compensated for loss of use? With the holidays coming up I have a feeling parts won’t get here until the new year and it’s gonna be a 12 week repair from there.

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