Three Months without the Taycan - Porsche cannot care less....

[Silveral]

Long story short. My Taycan was hit in a garage in Manhattan, while my wife was in the hospital. Right after she passed away, I took the Taycan to a Porsche Approved Collision place. They have waited 2 months and 2 weeks to receive the rear quarter panel from Porsche. On top of that every single week Porsche would saying that the part would come that week.

So, I paid for 3 months a lease without driving my Taycan, just because Porsche is uncapable of providing parts in a timely manner.

I reached out to Porsche North America (second time in my life, first time was a big disappointment...) to ask either for some sort of financial compensation (1 lease payment?) or at least to have the lease prolongued by three months for free.

I was just looking to be able to drive my Taycan for the months that I paid for....

Now, all of you that are thinking about purchasing or leasing a Porsche in North America, keep in mind that Porsche North America thinks of us as suckers. Their answer? We're sorry we cannot do anything to help you......

Customer Service is key to ownership. I dropped Audi and BMW because of a very lacking customer service. Do you know how many people on a weekly basis ask me about my Taycan? Well, I will make it a point to tell this story.

That's 2 for 2 of a useless Porsche North America Customer Service. and Ferdinand Porsche is screaming in his grave.....Same as Fiat with Ferrari, riding the glorious history that they did NOT make and cashing in on the suckers.....

Oh and I will gladly forward the email to whoever wants to read their reply

Sorry for the rant. Be safe!

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[kort]

while your situation seems intolerable it is not uncommon.

When my tesla was rear ended it was a six month process to get it repaired and back on the road.

your insurance settlement should cover your loss of use of the car.

 

[whitex]

In my experience the more exclusive the car, the harder it is to get parts. When my kid’s Toyota was in an accident earlier this year, parts were readily available.

If parts availability is high on your list, go with the most common car you can find. Toyota Camry or Corolla are probably your best bet.

 

[violuma]

If parts availability is high on your list, go with the most common car you can find. Toyota Camry or Corolla are probably your best bet.

My understanding is that parts availability is also high on the list of people who steal cars, for whatever that's worth.

 

[whitex]

My understanding is that parts availability is also high on the list of people who steal cars, for whatever that's worth.

Not sure what you mean. Porsche screws are $5 each, Toyota screws cost pennies.

 

[violuma]

Not sure what you mean.

That while purchasing a Camry or Corolla will likely reduce the downtime when you need a part to repair it, it will also increase the probability somewhat that your car will be stolen and broken down to provide parts for others.

 

[FlyingPoint]

Not that my comment is consoling - if your car was drivable, why not have the collision center order the part and deliver your car when it is delivered.

My GT3 has been down about a month now awaiting a part. I am awaiting a fuel injector which blew up, while not ubiquitous there are thousands of GT3's in the US that use this part. There is not one in the US and am told first week of October from Germany.

 

[whitex]

That while purchasing a Camry or Corolla will likely reduce the downtime when you need a part to repair it, it will also increase the probability somewhat that your car will be stolen and broken down to provide parts for others.

Probability would be number of cars stolen divided by number of cars on the road. Given the huge number of Toyotas compared to Porsches, I’d bet there is a mich higher probability of Porsche getting stolen than Toyota.

 

[violuma]

Probability would be number of cars stolen divided by number of cars on the road.

That's one reasonable denominator, but not the way I would look at it if I were the rightful owner. I'd want to know whether my Camry is more likely to be stolen than my Taycan. And for that calculation, the desirability of the model to the thieves is all that matters.

The Taycan also seems like a really bad ROI for a thief for other reasons: it's likely easily trackable, you can't just carry a jerrycan of anonymous fuel to toss in its tank, and the chop shop isn't going to have much of a market to sell into.

 

[SergeyIndy]

Sorry to hear about your negative experience with PCNA, but I would agree that since the delay is on sourcing a part from them, then PCNA should provide some form of compensation such as a loaner Taycan or as you say a break on the lease payment for loss of use. I cannot see how insurance would be on the hook for this as they are just handling the collision.

Shortage of parts is not uncommon across brands, and if you listen to Doug DeMuro who was so excited to get his Defender to have and to hold for a long time, decided to sell it right after his wife damaged the door panel, and that panel could not be sourced for a long time if at all, and he even mentioned that RR are now buying up scrap cars to reuse them for these sort of parts as they do not make extras for collision repair, as it appears.

I have a damaged door card by the PPF shop that did the tinting, water damage to the leather, and while they are taking responsibility, my dealer is not able to source it with no ETA or Cost. They told me that someone was waiting on an interior leather part for their 911 and it took a year, but it arrived and they replaced it.

 

[whitex]

That's one reasonable denominator, but not the way I would look at it if I were the rightful owner. I'd want to know whether my Camry is more likely to be stolen than my Taycan. And for that calculation, the desirability of the model to the thieves is all that matters.

Number of Taycans stolen over number of Taycans on the road is the probability of your Taycan to be stolen, given absence of other information. That is in fact the definition of probability. Your Camry will have a lower probability of being stolen. You can refine the probability by adding additional information, where you park it, etc, but same will apply to all cars. If you owe some mobster money, the probability of your car being stolen goes up, probably more for the Taycan.

If Camry's had a high probability of being stolen, their insurance would be very expensive.

The Taycan also seems like a really bad ROI for a thief for other reasons: it's likely easily trackable,

Camry is just as trackable as a Taycan. They are all connected cars nowadays (heck, my daughter has a 2020 Corolla, base model, it has trackability through the app and SOS type service).

you can't just carry a jerrycan of anonymous fuel to toss in its tank

Most L2 public chargers are anonymous. DC chargers accept credit/gift card payments like gas stations.

and the chop shop isn't going to have much of a market to sell into.

Why not? I see a bunch of Taycan parts on ebay, less than Camry parts.

 

[WattTurbo]

Not that my comment is consoling - if your car was drivable, why not have the collision center order the part and deliver your car when it is delivered.

Not as easy as you think. I had the same thought before but they won’t order any part until they take it all apart in order to see the totality of all of the parts. At that point, even if they can even put it back together since some broken parts can no longer be re-installed, who will pay for that labor?

 

[gnop1950]

Number of Taycans stolen over number of Taycans on the road is the probability of your Taycan to be stolen, given absence of other information. That is in fact the definition of probability. Your Camry will have a lower probability of being stolen. You can refine the probability by adding additional information, where you park it, etc, but same will apply to all cars. If you owe some mobster money, the probability of your car being stolen goes up, probably more for the Taycan.

If Camry's had a high probability of being stolen, their insurance would be very expensive.


Camry is just as trackable as a Taycan. They are all connected cars nowadays (heck, my daughter has a 2020 Corolla, base model, it has trackability through the app and SOS type service).

Most L2 public chargers are anonymous. DC chargers accept credit/gift card payments like gas stations.


Why not? I see a bunch of Taycan parts on ebay, less than Camry parts.

With the possible exception of joy riding newer cars are the least stolen according to any statistic I've seen over the years. Older cars that can be easily carved up so their parts can be sold seem to be the most common thefts. NCIB HotWheels report with Trucks topping the list.

Heck, one of the most common problems in many states is the theft of catalytic converters for precious metals. My son had a beater Honda Accord he drove to work. The thieves jacked it up, in a government parking lot no less, and cut off the catalytic converter. It cost him almost as much as the car was worth to have it replaced and to put a protective cage around the new one ?

I can't find any reliable statistics, but my guess is that when Porsches are stolen it is likely older models where it would be easier to carve them up for parts.

 

[blueslite]

Long story short. My Taycan was hit in a garage in Manhattan, while my wife was in the hospital. Right after she passed away, I took the Taycan to a Porsche Approved Collision place. They have waited 2 months and 2 weeks to receive the rear quarter panel from Porsche. On top of that every single week Porsche would saying that the part would come that week.

So, I paid for 3 months a lease without driving my Taycan, just because Porsche is uncapable of providing parts in a timely manner.

I reached out to Porsche North America (second time in my life, first time was a big disappointment...) to ask either for some sort of financial compensation (1 lease payment?) or at least to have the lease prolongued by three months for free.

I was just looking to be able to drive my Taycan for the months that I paid for....

Now, all of you that are thinking about purchasing or leasing a Porsche in North America, keep in mind that Porsche North America thinks of us as suckers. Their answer? We're sorry we cannot do anything to help you......

Customer Service is key to ownership. I dropped Audi and BMW because of a very lacking customer service. Do you know how many people on a weekly basis ask me about my Taycan? Well, I will make it a point to tell this story.

That's 2 for 2 of a useless Porsche North America Customer Service. and Ferdinand Porsche is screaming in his grave.....Same as Fiat with Ferrari, riding the glorious history that they did NOT make and cashing in on the suckers.....

Oh and I will gladly forward the email to whoever wants to read their reply

Sorry for the rant. Be safe!

I’m sorry for your loss

 

[violuma]

Number of Taycans stolen over number of Taycans on the road is the probability of your Taycan to be stolen, given absence of other information. That is in fact the definition of probability.

I'm giving other information. Specifically, I'm saying I'm more interested in the conditional probability of "car getting stolen" in case A: Taycan versus case B: Corolla. I am thoroughly uninterested in the probability of other people's cars being stolen in this discussion, because I am being selfish. I guess that's not technically true, because I am using the probability of other people's cars being stolen as a proxy, but I want to be clear that I am deliberately ignoring population prevalence here.

If Camry's had a high probability of being stolen, their insurance would be very expensive.

Insurance doesn't just take probability of getting stolen into account. How much it costs to repair or replace is a humungous factor as well.

I've made my point. You don't seem to agree. You may have the last word if you wish.

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